Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Wallpaper Online:

Wallpaper Online UK is a combination of a gorgeous website selling wallpaper and accessories showcasing an exceptional range of wallcoverings, fabrics, soft furnishings and accessories. We offer wallpaper from some of the UK's most popular designers including Cole & Son, Andrew Martin, Osborne & Little, Arthouse and many more.

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and never arrived eventually got a refund and apparently the paper was shipped to where I don’t know”

Helpful Report

Hi Jamie, Thanks for taking the time to leave this review. I am so sorry that there was a delay with your paper, unfortunately as mentioned, the supplier had a technical issue on the day these orders so we asked them to re-send, and refunded your order in full as a goodwill gesture. Please do drop us an email if this doesn't arrive by Friday and we will request another re-send for you. Katie

“Not delivered over 2 weeks late now and poor customer service as no update provided despite chasing”

Helpful Report

Hi there Andrea, Thank you for taking the time to leave a review. I can see we have responded, I'm not sure if this has possibly gone to junk/spam? I'm so sorry for any delay with your order, which I can see has now been shipped and will be with you in the next 2 working days. Please do let us know if we can help any further. Katie

“Haven’t even received my wallpaper from the 13th or March will never order of this company afain 😡”

Helpful Report

Hi there Kennedi, Thank you for your review. I am so sorry to hear that your order hasn't arrived. I am chasing this with the supplier now for you and will be in touch directly with a resolution. I have also refunded your delivery cost as a goodwill gesture. Katie

“I was very disappointed with this service. Delivery charge for one roll of wallpaper was £8, and delivery took over 15 days. I had to call, but no one answered the phone, there's just an automated bot telling you to email: I had to send two emails before I got any attention. Then I was told that the package had been returned to them - which frankly, I found hard to believe since I had waited in every day for the postman and there was no ''we tried to deliver' card through the letterbox, and no effort by wallpaper online to contact me. I won't use them again.”

Helpful Report

Hi there, Thank you for taking the time to leave your review. I am so sorry there was an issue with Royal Mail and your order. This was sent back to us because of a failed delivery, and we sent this straight back out to you. We have refunded the delivery charge as discussed, please do let us know if we can help any further. Katie

“I haven't received my wallpaper yet. Money was taken and delivery was supposed to be on or before 21st March. It's now 29th March”

Helpful Report

Hi there Stephen, Thank you for taking the time to leave a review. I have had a look into this and Royal Mail have had an issue delivering to you, we would need to get this re-sent. I have emailed you directly so we can get this arranged. Sincere apologies for any delay here Stephen. Katie

“Sent wrong wallpaper, tried to ring but phone number wouldn't work. Emailed them 3 times to return for the right one. In end had to buy the correct one”

Helpful Report

“Hi I have not recieved my order I payed for. I have rang and emailed I keep getting automated service. Tell me someone will contact me back. No one ever gets back to me”

Helpful Report

Hi there, Thank you for your review. We have emailed several times now regarding your order, I can only imagine our emails are perhaps going into your spam/junk folder? I have just forwarded on my email from 4 days ago, if you could check your junk/spam and let me know how you wish to proceed. Katie

“Not received order as yet!”

Helpful Report

Hi Wendy, Thank you for your review. I am so sorry about any delay with your order. We have sent you over the delivery information from the courier, however as per my email to you we do believe there may have been an issue with deloevry. We have refunded your order in full and have requested a replacement roll for you. Sincere apologies once again Wendy. Katie

“Not glittery very thin does not look like the picture online”

Helpful Report

Hi Stephanie, Thanks for your message, I'm really sorry to hear you aren't happy with your paper. I can't see that you have been in touch with us about this, please could you pop me an email (katie@wallpaper-uk.com) and we will of course see what we can do for you. Katie

“U don’t want to know my review”

Helpful Report

“UPDATE: I had an email asking me to alter my review... I have now recieved a refund but I am still bummed because i don't have the wallpaper I wanted. Also, I was obviously being told lies regarding the wallpaper being dispatched because it still hasn't arrived. I couldn't tell you about the quality or design of the wallpaper which I ordered on 29/01/23 because I am still waiting for it today (20/02/23). My estimated delivery date was 07/02/22 but I hadn't recieved it by the 7th so I contacted them and was told it would be here mid week; it wasn't so I contacted them again and was told Friday; I'm still waiting on Monday. I now want a refund.”

Helpful Report

“No correspondence, no wall paper delivered. Thankfully I paid by PayPal so got my money back. No I would not recommend”

Helpful Report

Hi there Helen, Thank you for your review. We emailed on the 11th Feb in response to your original email to say that unfortunately this paper is out of stock and asked if you would like an alternative, however we have not had a response, therefore your order has been refunded in full. I'm sorry for any inconvenience, do let us know if you would like us to check any alternatives for you. Katie

“Wall paper came less meters than described i got a refund”

Helpful Report

“One item has not arrived, one item arrived a week later than suggested. Other suppliers can deliver next day!”

Helpful Report

Hi there Ian, Thank you for your review. I am sorry to hear one of your orders arrived late, and also that one hasn't arrived. I have refunded the postage on the varnish for you, and I have tracked your other order, which states it was delivered on the 31st. I have emailed you over this tracking, but of course do feel free to get in touch if you need anything else. I'm so sorry again about any delay Ian. Katie

“Still awaiting delivery!!! Poor service, poor communication.”

Helpful Report

“Ordered 20 days ago and it still hasn't arrived yet. Customer services have always responded to my enquiries within 1 working day, which is good. But I'd rather have my wallpaper. They have been unable to provide tracking details as it seems they are just a broker for another supplier. I did need to change my order as I ordered the wrong colour. It remains to be seen as to whether this was corrected for me. As they confirmed the change, they said my order would be with me in 3-5 days. That was 17 days ago.”

Helpful Report

“False advertising - Many wallpapers advertised at low prices but when you click on them, the price is much higher. I ordered and then was told my wallpaper for sold out but it is still on the website. I asked for help from suctomer service to idetify William Morris wallpapers that were actually available at the prices advertised but was told just to look at the website.”

Helpful Report

Hi Katy, Thanks for your review. Sometimes when there is a cheaper varient/colourway on sale, the price can change, we appreciate this isn't ideal and it is being looked at as we speak! I'm so sorry to hear you haven't had a good experience this time around. Katie

“Placed my order on 23rd November. Delivery was due on 2nd December however I did not receive it. After numerous back and forth emails another date was scheduled as evri had not collected the parcel. Second delivery date came along and still I received no parcel. Customer services is awful to get through to. Each time you email you have to wait 24 hours for a response. Last rescheduled delivery was Wednesday 14th December. I was told I would definitely receive it by that date as it was sent by express delivery. Today it is 19th December and I have still not received my wallpaper and it has been more than 24 hours since I sent my last email but I have had no response at all this time. Seems like a con company, tok my money but failed to provide the product. Would not recommend this company if you actually want your wallpaper after you have Paid. They won’t be sending it to you.”

Helpful Report

Hi Samera, Thank you for taking the time to leave a review. I am so sorry you have had a horrid experience this time. We have been in touch with Muriva who are sending this out, and it looks to be an Evri issue, however we have made sure that this gets re-sent on an expedited delivery for you, and this will be with you by the end of the week. We take pride in the fact that we respond to emails with 24 hours, I am sorry if we have let you down in any way there, I can assure you we have done everything we possibly can to chase this up for you. Fingers crossed this arrives by the end of the week, as mentioned in our emails, I have escalated this with Muriva. Katie

“Very disappointed still not received wallpaper ordered on the 24 th November. I have now received an email saying it will arrive middle January. Had I known it was going to take 6 weeks I wouldn’t have purchased it . I paid over £200 for one roll . Cannot blame postal strikes as this was ordered well before. Still not received it so I cannot complete your questionnaire.”

Helpful Report

Hi Jane, Thanks for your review. Due to the fact this paper is made in the USA, delivery time is a little longer and we did email to say about the delay. We have paid additionally for an expedited delivery for you, I am not sure if you received our email? This is due with you this week now. Please do let me know if you have any further questions Jane. Katie

“Horrible experience, I don't recommend to anybody buy in their website,”

Helpful Report

Hi Fredy, Thanks for taking the time to leave a review. We have been in touch recently about your order which was unfortunately delayed due to a glitch with the supplier. We have since refunded your order in full, which you will still receive. I'm sorry again for the issue here, and do let us know if we can try and help further. Katie

Wallpaper Online is rated 4.5 based on 1,272 reviews