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Wallpaper Online Reviews

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

Company Reviews

Product Reviews

4.5

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Wallpaper Online:

Wallpaper Online UK is a combination of a gorgeous website selling wallpaper and accessories showcasing an exceptional range of wallcoverings, fabrics, soft furnishings and accessories. We offer wallpaper from some of the UK's most popular designers including Cole & Son, Andrew Martin, Osborne & Little, Arthouse and many more.

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

Wallpaper Online 5 star review on 1st April 2023

Wallpaper Online 5 star review on 1st April 2023

Wallpaper Online 5 star review on 22nd March 2023

Wallpaper Online 5 star review on 13th February 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have been sent the wrong paper and I’ve asked to be contacted and no one as contacted me 07528 458491 can some one please call me so we can resolve the issue”

“I’m still waiting for it!!”

“So bad wallpaper still hasn’t arrived Can’t even get through to the company they lied and said in there review we will send you wallpaper and refund you.”

Hi there Louise, I'm so sorry to hear there has been an issue with the delivery. I can see that we have replied to your emails but we are getting a "recipients mailbox is full" response when emailing you. We have refunded the order in full and also asked for replacements to be sent out. Katie

Hi Louise, I have checked again and we have refunded you in full, and you have also received a replacement for the paper. Please do get in touch if you can't find that refund and we can supply an ARN number for you to trace this with your bank. I have again been unable to contact you via email due to your inbox being full. Katie

“Still wating for my order to be delivered”

Hello, Thank you for your review. I can see from our recent correspondence that there was an issue with the courier trying to deliver. We have been in touch with the supplier who is sending out replacements as we speak. Please do let us know if there is anything we can try and help with. Katie

“Product never came despite an email saying it was on way! Disappointing, yet to receive feedback!!”

Hi there, Thank you for your review. I'm really sorry to hear there has been a delay with your order, this is coming directly from the manufacturer so we are not too sure why there has been a hold up, however we responded to you yesterday via email to say that we have refunded the order in full and requested a replacement free of charge from the supplier, this should be with you in the next couple of days. Katie

“The most terrible service ,no one to speak to ,24 hrs between emails and still answers not satisfactory, would never use you again or recommend you to anyone has been the most unpleasant experience .”

Hi there Lisa, Thanks for your review. I am so sorry to hear that your experience hasn't been a pleasant one. I can see from our email trail that there has been a courier issue with the supplier, which has been resolved, but now the paper is too late for your project, which we are so sorry for, unfortunately, this is down to the courier which is out of our hands, but we have offered to collect the paper free of charge for you for a full refund. Katie

“I haven’t received the item yet!”

Hi Carmen, Thanks for your review. I can see this was delivered on the 19th April to your door. Do let us know if you have any further questions Katie

“Ordered wallpaper on the 30th of March, and was advised it would arrive on or before the 8th of April. It's now the 14th of April still nothing. Have enquired when my order will arrive and was advised I would receive an update last week and I'm still waiting. Customer service is poor, and processing orders is also poor. I understand covid is affecting a lot of businesses however updating customers is surely routine if an order is delayed?”

Hi Emma, I am so sorry to hear that your order was delayed. I have been in touch with the supplier and it looks as though there was an issue with the courier and this has been re-dispatched for you. I have also refunded your order in full as an apology. Katie

“Massively let down by DPD . They still have my wallpaper after failing to deliver three times .Last attemp was place of work which is open 24/7 and they still text say sorry we missed you .Had to cancel decorator .Cant see me using again if they are using DPD as courier .Sorry cant review wallpaper as I haven't seen it”

“I haven't received my wallpaper which I ordered on 11th March and was meant to be delivered on or before the 22nd. Despite having sent an email inquiring where my order is I've yet to receive a reply.”

Hi there Amanda, Thanks for your review. I am so sorry to hear that this hasn't arrived just yet. I have contacted the supplier for an update and will come back to you as soon as they respond. Katie

“I have not received my order and no one is reading to my emails”

Hi there Ali, Thank you for taking the time to leave a review. I am sorry to hear that your paper hasn't arrived, I appreciate this is super frustrating. I have chased the supplier this is coming from and asked them to investigate. As soon as I have a response, I will be straight back in touch. Katie

“My delivery hasn’t arrived yet or been even told it was going to be late,”

Hi Ashley, Thanks for your review. I'm so sorry to hear that your paper hasn't arrived yet, we would have expected this to be with you by now. I can see we have been in touch over email, and we are waiting to hear back from the supplier who is sending this out. We are looking into this as quickly as possible, and will ping you an update as soon as we have a response. Katie

“I haven't received my order. Even haven't received any email confirmation. During placing my order I've made a screenshot with order no. I've send them a question about my order because I do not have any confirmation and cannot see whats happened with my order. They apologised me and wrote your wallpaper is coming to you this Tuesday or Wednesday. Today is Friday and I haven't received it ! I paid nearly £40 for it and waiting 2 weeks now. Have no idea whats happend because don't have opportunity to check order status!”

Hi there, Thank you for your review, I'm sorry to hear that there has been a delay with your paper. We have been in touch with the courier who have said that they attempted delivery on 14th and 15th March but did not get an answer, calling cards were left. We have sent over tracking for you so that you can arrange a re-delivery. Katie

“Spent over £300 on paper now my house is going to be half done as they delivered eight rolls of paper out of twenty which made me think they were missing the rest had no reply to my email and then the next day tried to deliver the rest which I was not informed about and now I have to wait days to collect from the shop that DPD is goinng to deliver to when I am disabled also the decorator has to leave without finishing as this has put him days behind and got other people booked in I just don’t know why they delivered in two lots without any updates on delivery and the box came ripped open absolutely terrible experience.”

Hi there, Thanks for your review. I'm sorry that your delivery was split. Some suppliers will do this with larger orders, as they can't fit it into one box. I do hope you managed to get the paper okay, unfortunatly once they have dropped it to a shop, we are not in control of getting it sent elsewhere, I'm sorry. Do let us know if we can help further. Katie

“Haven't Received the Wallpaper. Still waiting for my order. Supposed to be delivered on 9th March?.”

Hi there Paul, Thanks for your review. I'm sorry to hear that the paper had not arrived. We have been in touch with you to let you know that the supplier had unfolrtunately discontinued the product, we were only made aware when querying this. We have refunded you in full, please do let us know if you would like us to get any samples out for alternative products. Katie

“The wallpaper has not arrived. It is not possible to commit accurately on something u have not received.”

“Weeks later and I am still waiting for the extra rolls. My decorator has left the job uncompleted”

Hi John, Thanks for the review. We have been in touch over email, and you should now have your paper which has come from the US. I'm very sorry again for the delay due to the storms there, we do feel we have kept you as up to date as possible, and do hope you are happy with the paper. I can see you have since placed an order for some more paper, so, fingers crossed this one will arrive without delay :) Katie

“We ordered the wallpaper weeks ago and we still haven't received it WE STILL HAVEN'T RECEIVED THE BLOODY WALLPAPER”

Hi Ray, Thanks for taking the time to leave a review. We did advise as soon as we knew there was as delay, due to storms in the US, where the paper is manufactured, again, we do appreciate your patience, and can see your paper has now been delivered. Katie

“Never use again. You can’t call them. Email takes 24hrs to reply. Wallpaper never got delivered:( BEWARE”

“Ordered 2 rolls of Harlequin wallpaper on the Monday. Was advised it would be with me Wednesday, "Thursday latest". It never arrived. No word from anybody as to when it would arrive so cancelled and ordered from another supplier. Shocking service!”

Hi there, Thanks for your review. On looking back on our correspondance with you over the last few days, I can see that the courier failed to deliver the paper to you as there was no answer at the property. This was re-attempted after confirming your address, so I'm not sure what has happened here, but we have refunded you in full whilst they attempt to make a 3rd delivery. So sorry again for the delay here. Katie

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Wallpaper Online is rated 4.5 based on 1,272 reviews