Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Wallpaper Online:

Wallpaper Online UK is a combination of a gorgeous website selling wallpaper and accessories showcasing an exceptional range of wallcoverings, fabrics, soft furnishings and accessories. We offer wallpaper from some of the UK's most popular designers including Cole & Son, Andrew Martin, Osborne & Little, Arthouse and many more.

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited well over 2 weeks didn't receive the wallpaper! Had no response from customer service! Money down had to order similar from a different website!”

Helpful Report

“I ordered 3rolls of wallpaper of which I have not received, I have emailed regarding this but have never received a reply. Very disappointed with this, as I was told that I reply would be made to me within 24 hours this was 5days ago, and I'm still waiting.”

Helpful Report

Hi there Margaret, Thank you for your review. We emailed you this morning regarding your Muriva order, if you haven't received my email, do feel free to email me directly katie@wallpaper-uk.com. Thank you Katie

“I’ve not received the paper I ordered. I’ve emailed customer service and they haven’t got back to me. Terrible service.”

Helpful Report

Hi Caroline, Thank you for your review. I am so sorry to hear your paper hasn't arrived. I can't find any emails from you regarding this, so I'm not sure if possibly your emails have gone to the wrong address? I have chased Cole and Son for some tracking and I will email you directly in the morning with more info. Sincere apologies once again. Katie

Hi Caroline, I have emailed you regarding the order but I haven't heard back. I can see this has been returned to them as UPS could not deliver, I have asked for this to be re-sent for you. Apologies once again. Katie

“Wallpaper not received despite leaving messages on ansaphone, no response of any kind whatsoever. Very frustrating & disappointing.”

Helpful Report

“The complexity and speed from order to delivery is not acceptable I love the finished product but not sure it was worth al the hassle to get there Second product was not up to spec and had to cancel that part of the order and given a month had passed by then it did not give me much time to source an alternative How can you advertise a mural with a sofa in the picture and then tell me my average bedroom wall is too big which pixelates the print?”

Helpful Report

“Very bad experience I have made the purchase over a month I recieved notice of shipment but noting recieved and when I enquire I don't recieve proper reply”

Helpful Report

Hi there, Thanks for taking the time to leave a review. As I have said over email, there is an issue with UPS with one of your deliveries which we are waiting for a response on, we are keeping a close eye on this but of course we have to wait for the courier to get this resolved, in the meantime I have offered a cancellation and refund. All other tracking for your other orders have been sent over to you and you have confirmed these have been received. Katie

“I have not yet received it!”

Helpful Report

“I still haven’t received my order or a response to my query”

Helpful Report

“Waited forever for it to arrive, said it had been dispatched had to contact them via paypal to see where it was, had email back saying my address had been missed off the parcel and it had been sent back, requested it is redispatched, gave name address and phone number, nearly 2 weeks later still no sign of it, I will never use this company again”

Helpful Report

Hi Christine, Thanks for the review. When we originally received your order, the address was incomplete so this has delayed the shipment of the parcel. I can see this has been re-dispatched and we have refunded 50% of your order as a way of apology. Katie

“No communication whatsoever with the customer. I’ve sent two emails requesting a delivery update and had no response whatsoever! The delivery is late and I have no idea if it will arrive or not! This is my first order with this company and ut has left me frustrated and annoyed at the lack of customer care.”

Helpful Report

Hi Maria, Thanks for your message. We have responded to your query but I am not sure if this has perhaps gone to your junk/spam folder? Delivery on this paper is 10-15 working days. Do get in touch at enquiries@wallpaper-uk.com if this still hasn't arrived by Wednesday. Katie

“When I tried to return this wallpaper by writing to the company to get a return address, no one got back to me and now I am out of time to return it. So no thanks to you for helping resolve my problem. It would have been nice to have mentioned something positive on this page but all I can do is submit my negative response and no I wouldn't even attempt to purchase anything from your company again, which is a shame as we have a very large property to convert. I have found a reliable supplier. Jane Clayton.”

Helpful Report

Hi Sue, Thanks for your review. I am so sorry to hear you haven't had a reply to your message. I can see this has been responded to but I'm not sure if the reply got lost in junk/spam? We are more than happy to take returns back, even after the timeframe. I will email you directly with instructions on how to return, so do keep an eye on your emails. Katie

Hi Sue, Further to this I have tried calling and emailing but your phone number is stating it is currently unavailable, and my emails to you are bouncing back. If you do see this, do get in touch and we will be happy to get your return sorted.

“Said it would be delivered no later than 2nd September, it has not arrived and it is nighttime on 2nd.. Don’t say it if it is not going to happen.”

Helpful Report

Hiya Dermot, Thanks for taking the time to leave a review. I can see we have been in touch directly and sent an alternative paper with a 50% discount as a goodwill gesture. We are sorry again that the original paper was not available, we hope you like the new one! Katie

“I have rated this review a 1 star not because of the poor quality of the wallpaper but because I have no idea of the quality of the wallpaper as I still haven't received it. It was promised by Wed 24th August but did not arrive, I called the help desk on Fri 26th and was greeted with a message saying that, as so many of their employees were working from home they couldn't answer calls. Not much use publishing a helpline number then really! The message told me to email, which I did on Friday and I did receive a very nice reply from Katie on 30th (bank holiday weekend in between) Katie states that she chased the order and it will arrive today. If it does I will be able to comment on the quality of the actual wallpaper and I hope it is better than everything surrounding the order/delivery. Please please if you get an enquiry from a customer who hasn't received a product don't add insult to injury by asking them not once but twice to review it.”

Helpful Report

“Still not received the paper! It was due on the 23rd August and it is now the 30th.”

Helpful Report

Hi there Reena, Thank you for your review. I can see we were in touch earlier today regarding your order, which is due for delivery on Thursday. I'm so sorry again for the delay, please do let me know if we can help any further. Katie

“Still waiting on a reply about a missing ordered that I needed asap so asked for a refund and got no reply!”

Helpful Report

“Awful wallpaper- no actual texture - dried with loads of bubbles.”

Helpful Report

“I had some issues with 5 week delay in my order. Once the problem was clarified, staff tried their best to sort it out. I eventually received my order and was given discount and complimentary paste as acknowledgement. I would order again from wallpaper online.”

Helpful Report

Hi there Joanne, Thanks for your review. I'm sorry that we are not running a phone service at the minute, we are a small family business and are finding that the most efficient way of getting back to people quickly, is via email. I can see we have only just had an email from you today. I have been in touch with the supplier and I am awaiting a response. This is a custom paper so it can take a tiny bit longer. I will be in touch again tomorrow with an update. Please do pop us an email if you have any further questions in the meantime and we will be more than happy to try and help. Katie

“I purchased wallpaper that never arrived and have had very poor response to deal with this.”

Helpful Report

Hi Lana, I have been in touch today regarding the order and still waiting to hear back, we believe the courier may have delivered to a neighbour. We hope to speak to you soon to confirm address details. Katie

“Ordered extra rolls but unfortunately it was a discontinued line - rather tricky when 1/2 way through a job. Though the discontinued design was still up on the site the company was quick to let me know and refund the money.”

Helpful Report

“Not received order as of yet- not happy AT ALL!”

Helpful Report

Hi Nicola, Thank you for your review. I am so sorry to hear that your paper has not arrived. I have chased this up with the supplier and it looks as though this paper has recently been discontinued, we have only just been made aware when querying this, I am so sorry. We have refunded you in full for the paper but please do get in touch with us via email if you would like another paper at all and we will be happy to offer a goodwill discount - I have emailed you the contact details privately. Sincere apologies once again. Katie

Wallpaper Online is rated 4.5 based on 1,272 reviews