Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Wallpaper Online:

Wallpaper Online UK is a combination of a gorgeous website selling wallpaper and accessories showcasing an exceptional range of wallcoverings, fabrics, soft furnishings and accessories. We offer wallpaper from some of the UK's most popular designers including Cole & Son, Andrew Martin, Osborne & Little, Arthouse and many more.

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what I was looking it's more blue than navy”

Helpful Report

Hi Amanda, Thanks for taking the time to leave a review. I can see we refunded your order in full. Do let us know if you have any further questions or if there was anything more we could have done to help. Katie

“I have got wallpaper from you before and it has aways been quick delivery every unfortunately this time I ordered it has been slow I ordered it at the end December beginning of January and”

Helpful Report

Hi there Jean, Thank you for taking the time to leave a review. I can see you purchased an Arthouse paper, and unfortunately due to the sale of their company, all orders have been delayed, however everyone affected was emailed in January to give the option to either cancel, or wait for their order. All affected ordered are due for delivery this week, please do get in touch directly if you have any further delay. We are so sorry again for the inconvenience here Jean. Katie

“I was really looking forward to using this. As a complete novice to wall papering I took this as an option as it was less messy. The pattern is great and the wallpaper is very thick. I watched the video and set to it. Unfortunately, the paper just doesn’t stick. Everyday I go into my room and there’s always an air bubble somewhere or the corner has fallen down. I’ve resulted in gluing the corner now which isn’t what it’s advertised to do.”

Helpful Report

“The wallpaper, was faulty, with lots of colour runs and had to be returned. However, the customer service was very good and the refund was processed quickly and with no hassle. I recognise that Wallpaper UK are only the supplier and not the manufacturer, so in their defence, the original order was processed efficiently and as stated earlier, their response and the way they dealt with the issue was exemplary.”

Helpful Report

“Ordered 2 rolls as said you had 507 in stock. Katie emailed back to say that you actually dont have any !!! Why would you show that you had these in stock when in fact you dont Katie really tried to help, very professional but still couldn't find any I suggest you update your website instead of giving false information”

Helpful Report

Hi Sarah, Thanks for taking the time to leave a review. I'm so sorry again about the stock issues, unfortunately we rely on updated information from our supplier and sometimes there can be slight delays, so I am very sorry. We have of course refunded this in full for you and if you need any help with finding an alternative, we will be very happy to help. Katie

“Ordered 1 roll paper 12 days ago was supposed to be delivered sat 18 at latest...messaged last mon/ Tuesday got a reply saying it would be here. Latest last Saturday 25 th June ....Still not arrived!! Paid over £8 for delivery? Poor service! Jean Hernandez.”

Helpful Report

Hello there, Thank you for your review. I'm sorry to hear that your paper has not yet arrived. It looks as though this was returned to us to do a UPS issue, I'm very sorry. I have popped this back out in the post today and have sent you your tracking via email, this will be with you tomorrow. Katie

“Sorry guys. Placed an order and received an email saying 'We aim to have your order delivered on or before Friday 13th May 2022" at 3 pm on the 13th I am the one contacted Wallpaper to ask 'where is my order?'. It arrived on the 25th of May. Appreciate Cole and Son caused the out-of-stock issue, but someone really should have called me on either afternoon of the 12th or the morning of the 13th to simply say 'your order is delayed, sorry'.”

Helpful Report

“The quality of the paper is good. I felt misled as I have signed up and did not get my 15% off. This was really disappointing and misleading which is why my score is low. I am going to order further wall paper but it will depend of I get the discount promised whether I source it from yourselves.”

Helpful Report

Hi Helen, Thank you for your review. I am sorry to hear that your 15% discount was not applied. Unfortunately, this introductory offer does not apply to products already on sale. I can see your order was already discounted by 20%, but please do let us know if you need anything else and we will be happy to still honour a 15% discount on a non-sale item. Katie

“Offer of refund for samples if paper ordered came AFTER the paper had already been ordered, delivered and put up! This was pointed out but no refund received only a message saying I couldn't have a discount. No reply to further email. Pointless offer received twice since then.”

Helpful Report

Hi there, Thanks for your review, and your order. We send out a voucher code for the full sample cost on your confirmation email when ordering samples, this voucher can then be used on a future order. I'm sorry if this hasn't come through, or perhaps landed in your junk/spam folder? I have refunded the sample cost for you as an apology for any confusion here. I do hope the project went well. Katie

“Ordered and paid on 6 April received today 25 April. They don't pick up the phone although respond bto email eventually. Wouldn't recommend or use again”

Helpful Report

Hi Katy, Thanks for your review. I am really sorry to hear that there was a delivery issue with the supplier, I can see from our email trail that this has been re-dispatched for you, I have also refunded your order in full as a way of apology. As a small family business, it can sometimes take 24 hours to respond to emails, but we do try our best to get this resolved as quickly and efficiently for you. Katie

“My eyes are very poor the wallpaper you sent me was the same but had no yellow flowers when I asked could I just exchange them they said no so I asked could I send this back and get a refund I’m still waiting for return label that wasn’t in the box”

Helpful Report

Hi there Gillian, Thank you for your review. I can see we have sent a returns label for you again so this should all be resolved now. Do let us know if you have any other questions. Katie

“The delivery was damaged in transit so I was told by the courier it was being returned. It took 3 days to get any update as to what would happen then on the day of delivery I was told it was back out. The box arrived open & damaged which I have emailed the pics in (contents undamaged) but I've had zero reply. Quite a frap customer service really”

Helpful Report

Hi Catherine, Thanks for your review. I am really sorry to hear that the box arrived damaged. I can see from our emails that there was no fault to the rolls ordered which is great. We are very sorry about the box. Katie

“Hi, I ordered the paper last week. It's paid for. I have not received any delivery. When will my order be delivered Regards Joanna Johnstone”

Helpful Report

Hi Joanna, Thanks for your review. I'm sorry to hear your paper hasn't arrived yet. I have chased this with the supplier who is sending these out. It looks as though they had an IT glitch last week and some orders have subsequently been delayed, I am so sorry. We have been assured that all affected ordered should be received by the end of the week. Katie

“We are not very happy with the service, difficult to identify the wallpaper from the list on the site and the samples. In one case they represented by colours, in another - by numbers. We asked a question and didn’t get answer, so had to make our own “research”, you finally can identify it but it’s not obvious. And then we ordered wallpaper about 2 weeks ago and still waiting. And time is crucial for us, all plans have to be put off. So not very much impressed, unfortunately.”

Helpful Report

Hi there Marina, Thank you for taking the time to leave a review. I am really sorry to hear that you have found the order process more troublesome than expected - I have passed this over to our technical team for analysis so we can get this improved as soon as possible. Your order, I can see is on a 10-15 working day timescale, so we do hope this will be with you by the end of the week. Katie

“I asked for a refund .but to date knowone has contacted me the quality was good but I over ordered”

Helpful Report

“Not yet had item delivered , so unable to Comment,”

Helpful Report

“I am so disappointed as the spots are far too big and I wont be able to use it .”

Helpful Report

Hi there Jane. Thanks for taking the time to leave a review. I'm disappointed to hear that you weren't happy with the paper. I have refunded you in full, including the delivery charge, and sent you a separate email to arrange the collection of the roll. I'm really sorry again that you weren't happy on this occasion, do let us know if you have any further questions. Katie

“I am still waiting for my samples so unfortunately I can’t give a positive review….disappointed”

Helpful Report

Hi Stephanie, Thanks for your review, I am really sorry to hear that your samples have not arrived just yet. We have been chatting over email and these have been sent again for you and refunded. Katie

“Not great - still waiting for remaining sample that I ordered. I queried by email which was answered saying that you would investigate and let me know when to expect it - no follow up.”

Helpful Report

Hi Sean, Thanks for your review, I'm sorry that there has been a bit of miscommunication here. I have chased up the supplier to get this resent for you, and have also refunded you in full :) Katie

“Sadly the samples were too small to be of much use. So much so that they didn't even include the full pattern. Overall they we're a waste of money.”

Helpful Report

Hi Antony Thank you for your feedback. Unfortunately due to the high price points of some of our wallpapers, set by our suppliers, we have to limit some sample sizes to A4. These samples are to guide the quality and feel of the paper, for pattern/design we encourage the use of the website. I've asked the team to refund your samples. Thanks, Josh.

Wallpaper Online is rated 4.5 based on 1,272 reviews