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Wallpaper Online Reviews

4.5 Rating 1,272 Reviews

87 %

of reviewers recommend Wallpaper Online

Company Reviews

Product Reviews

4.5

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

About Wallpaper Online:

Wallpaper Online UK is a combination of a gorgeous website selling wallpaper and accessories showcasing an exceptional range of wallcoverings, fabrics, soft furnishings and accessories. We offer wallpaper from some of the UK's most popular designers including Cole & Son, Andrew Martin, Osborne & Little, Arthouse and many more.

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

Wallpaper Online 5 star review on 1st April 2023

Wallpaper Online 5 star review on 1st April 2023

Wallpaper Online 5 star review on 22nd March 2023

Wallpaper Online 5 star review on 13th February 2023

271

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received items that I paid for”

Hi Sara I apologise for the issues with your order. I understand the team have already been in touch to fully refund and resend your samples. Thanks, Josh.

“Disappointed. Order placed 11 days ago with no delivery, tracking method and response from the company.”

Hi Unfortunately, there was an issue with DPD with your order. Our customer team responded to your email last week. We're still awaiting your response on whether you'd like a replacement or a refund. Please get back in touch with the team as soon you can. Thanks, Josh.

“I’m still waiting for the sample! It’s been over two weeks.”

Hi Siobhan I apologise for the delay with your order. Our customer team is resending and refunding your order. Thanks, Josh.

“Didn't receive the requested samples”

Hi Judith I'm sorry to hear of the problems with your order. I've asked the team to resend the samples and fully refund you. Thanks, Josh.

“I haven’t even received the sample and I never received a despatch email or anything”

Hi Zoe I apologise for the issues with your sample order. We've fully refunded you, and resent your samples. Thanks, Josh.

“I ordered many wallpaper samples, was charged for all of yet only recieved 3. Horrible service with no acknowledgment of samples not being delivered or a refund being sent.”

Hi Kunwal I understand you were emailed on the day of the order about this issue. We have fully refunded you and apologise for any inconvenience caused. Thanks, Josh.

“Unfortunately my item is still yet to arrive”

Hi Charlie I apologise for the issues with your order. I understand our team is already in touch with you about this. Thanks, Josh.

“I have not received the samples I ordered. I emailed on 20th September regarding this.i am awaiting reply”

Hi Robert I apologise for the problems with your order. I've asked the team to refund & resend your samples. Thanks, Josh.

“I am still waiting for samples i requested in August, have asked for a refund as i was told another set of samples had been sent out but have not received those either. Very disappointed. Will contact bank re refund”

“Sample still hasn’t arrived”

Hi Maria Sorry for the delay. I've asked the team to refund and resend your samples. Thanks.

“Very disappointed. I ordered a number of samples, of which only one has arrived after almost 2 weeks”

Hi Naomi I apologise for the problems with your order. I've asked the team to refund you. Thanks.

“I was charged twice for a sample which was rectified then never received the samples.”

I apologise for the problems with your order. I've asked the team to fully refund & resend your samples. Thanks.

“No order received. placed order 30th July 2021 and 10th August 2021 no order received. Tried ringing but went to voicemail no one answering the phone due to staffing issues.”

Hi Eileen Apologies for the delay with your order. I understand our team has been in touch with you this morning. Thanks.

“I too did not receive my sample order. Tried contacting them; phone went straight to recorded message with no facility to leave message. Live chat went straight to email! Hugely frustrating as I too work and have little time to be chasing this company for something I have purchased and not received. Still awaiting samples....”

Hi Thanks for your email. We are working on moving our phone systems at the moment, we apologise for our lack of support via phone at this time. We do respond extremely quickly to all email enquiries. Missed live chats funnel through to our email flow, where our customers are replied to in order of enquiry. I understand the team has already responded to your enquiry. Thanks.

“Didn't receive the sample I paid for.”

Hi - I'm sorry to hear you've not yet received your sample. I've asked this to be re-sent and a full refund issued for the wait. Thanks.

“3 rolls of Wallpaper turned up and 2 of the rolls had a printing error on them. Only noticed when both rolls were opened and decorator wouldn’t come back for another 8 weeks meaning we had to go ahead and put the faulty wallpaper on our wall. Won’t use this company again - and will be telling friends and family to avoid.”

Hi Paul I'm sorry to hear you had a printing error on your wallpaper. I've checked with our Customer team and it doesn't seem as though you got in touch with us about this. We would normally replace all of the rolls for you, but as you've used this paper, I've asked for a full refund to be issued. We don't make this paper, it's manufactured by one of our suppliers, who are one of the largest in the UK. We will pass on your comments to them so they can investigate. I do hope you reconsider using us again. Thanks.

“I haven’t received all sample that requested and paid.”

Hi, thanks for your feedback. We're sorry to hear you are yet to receive your samples. We have just processed your refund and will get your samples re-sent to you. Thanks.

“Useless company ordered 3 rolls of wallpaper waited a month for delivery wouldn't bother again”

Hi Raymond Thanks for your feedback. Unfortunately, the paper you ordered is manufactured in France, and the supplier has had a few issues with Brexit. Our team has been in touch with you regularly concerning this. Including offering an additional discount as an apology for the wait which has been processed. We also put a temporary pause on sales for this manufacturer as a result of this issue. Thanks.

“I didn't receive my samples for weeks and weeks or they didn't arrive at all”

Hi Christopher. I'm sorry to hear that. Looking at the order, it looks as though a few of the samples came directly from the supplier, which seems to have caused the issue. That's no excuse, I apologise for the error. I've asked the team to get in touch with you to arrange a full refund. Thanks.

“Paid for two samples - never arrived. No explanation and no refund received .”

Hi Gillian Please accept my apologies for that. Our records show them as dispatched, so it's possible they were lost in the mail. I've requested a refund be raised asap.

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Wallpaper Online is rated 4.5 based on 1,272 reviews