Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,102 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The proof of any good insurance company is when you come to claim. I had a ridiculous renewal quote from another firm, so I decided it was finally time to shop around. Waggel offered a sensible price, with a lifetime policy. Obviously, pre-existing conditions were excluded, but I wanted some form of insurance. After only 4 weeks into my new policy, my greyhound needed investigations for breathlessness and coughing. He's 9, and I was very worried about him. After blood tests and xrays, nothing sinister was found, much to my relief. I put in a claim on my new Waggel policy. Such a simple process - I just wrote down briefly what was wrong, entered my vet's details, that's it! Quick and easy, and online. Waggel kept in touch with me throughout, and my claim was paid. Both staff I spoke to were helpful and polite, and a pleasure to deal with. Changing insurers is a bit daunting, especially as Waggel are pretty new, but I've been really happy with my experience with them.”

Helpful Report

“Hi. I was initially disappointed with Waggel when I was contacted about the claim in relation to it being seen from the notes that it was a pre-existing condition. This response and how it was communicated was at odds with the the dealings and perception of Waggle thus far. However, how you have now dealt with this by adding pre-existing to the policy and accepting this claim, has redeemed Waggle with me as not being 'like all the others'. Well done.”

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“Great so far. Truth will be if/when we need to claim though. The set of discounts is pretty good too.”

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“It's been very good, but I would have liked to talk to your team about renewal. I feel it's a competitive price compared to the crazy hikes that Pet Plan incorporates every year...but will you do the same? I'd like to know what my policy cost will be in say two years time and how much exponentially do you increase the premium each year? Julian WilkinsonWILLOW”

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“so easy to sign up, very impressed, great price. interested to experience the claims process when it becomes necessary.”

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“That was nice and simple after an agonising 30 minutes with pet plan and so much cheaper. Let’s hope I never have to use the insurance but if I do I hope they pay out as easy as it was to sign up”

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“Easy to join and competitive price”

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“It has been great! I love the fact that everything is digital and the platform is super easy to use. Love the perks as well :)”

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“Easy to set up, thank you”

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“Very poor. The website barely works for me, on multiple devices. I have to clean my browser cache on chrome to even be able to see any data on there, and I very rarely get to view the page that shows me claims. Furthermore, I've been waiting over a week for a claim to be paid out with zero contact. They finally try to call me and I miss it by minutes, with no message left. I had to google the number to find out who it was! Upon calling back, you have to sit in silence for around 30 seconds before it connects, then you have a computer telling you to request ANOTHER call back. Waste of time and money!!”

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“So far good”

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“I had to make a claim due to my puppy eating grapes, the process was amazing, just one phone call and that was that, the claim was settled very quickly and effortlessly. A fantastic service which many other companies should take note of. Well done!”

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“Excellent, website helpful”

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“My 1st experience with Dog Insurance. Very impressed with Waggel so far as I have had to claim for an eye problem, used chat to check what I need to do and advised quickly and professionally to the Insurance claim tab. They were very quick and simple pages to complete. I will review once claim tracked.”

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“Good. Very easy to use”

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“I hate your website - its difficult to navigate and there is no info for my pet - just products you're trying to sell me.”

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“Haven’t used the service so far but good communication via email regarding my policy and another introducing my “customer champion “ liked the fact that there seems to be a helpful knowledgable named person I could contact if needed.”

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“Just made a claim. No fuss, took care of everything - genuinely great.”

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You’re welcome, Hugo! Glad to have you onboard. Ross - Co-Founder

“Just signed up with Waggle after hours of research into puppy insurance. I’m absolutely delighted with my experience so far! Quick quote, friendly and processional advisor (thank you Mercedes), a great website with fantastic membership benefits. So if your looking for peace of mind for your special furry friend then look no further :)”

Helpful Report

“Very straightforward and pleased to have first month premium free of charge. Mention of Waggel in FT newspaper brought you to my notice..£4 well spent.”

Helpful Report

Waggel is rated 4.6 based on 2,102 reviews