Waggel Reviews

4.7 Rating 1,923 Reviews
93 %
of reviewers recommend Waggel
Based on 1,923 reviews
Customer Service
Communication Channels
Live Chat, Email
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About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, lifetime pet insurance has been designed to give you everything we think you’ll need and more!

* One comprehensive, lifetime pet insurance policy (we even include dental).
* Designed by pet owners and vets.
* Save thousands over your dog’s lifetime.
* No more hassle, no more hold music, no more hating your insurance company.
* Backed by over 15 years of insurance experience.

Visit Website


01299 669955




Waggel Limited, WeWork, 131 Finsbury Pavement

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Waggel have been brilliant. This is my first claim and all so simple and easy to manage. Would highly recommend.
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Amazing! So easy and so helpful.
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Easy to submit claim
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Very easy instructions to follow
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Waggel 5 star review on 5th August 2022
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Exceptional: Alice in claims sorted out my dog Luca's attack claim. It was all very simple and easy to do online. She means the world to me so thanks a million. Carole.
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Good site.
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Patronising, fake empathy…made us laugh though
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Hi Michael, Here at Waggel, we welcome all feedback as it gives us a chance to improve our service. Are you able to provide us with more information regarding your experience. Kind regards, Mareia
Absolutely brilliant- I’m recommending Waggel to all my pet owner friends!
Waggel 5 star review on 26th July 2022
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I was looking to change my pet insurance to Waggel, price seemed competitive and cover fantastic. HOWEVER on querying ‘pre existing condition’ due to my dog being 8th old and therefore at vets on odd occasion for stomach bug or injured paw, I was told they would only assess any pre conditions upon making a claim. I asked if I could send a list from vets if all prior visits however this was not possible. Such a shame as prevents you leaving your current insurer (who I have been with for 8yrs with no problems just increasing premium) and using someone new. Unfortunately I am too suspicious of insurance companies to just ‘wait until I need to claim, as I am sure most illnesses could be linked to a previous sickness or injury
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Hi Karen, I am sorry to hear that you are dissatisfied with the service provided. Are you able to email me any conditions or symptoms which your pet has visited the vet for in last 8 years. I will have our head of claims assess any relevant exclusions which may apply. My email address is complaints@waggel.co.uk. Kind regards, Mareia
Very swift and professional dealing with claims. Had a couple of delays but nothing to do with Waggel. Once they had all the details everything was always processed within a few days.
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The results are in and the rumours are true! In unfortunate circumstances, my pup was involved in an accident which left me with a hefty bill for his care (900 quid ). Waggel made the process as pain-free as possible when claiming. Their advisors are ever so polite and willing to help, not to mention the online portal is so well made to help track the process from start to finish. For a first-time claim, I couldn't be happier with the result and my sweet pup got the emergency care he needed. You can tell the customer advisors are animal lovers too, pet insurance that truly works!
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Excellent service thank you
Waggel 5 star review on 21st July 2022 Waggel 5 star review on 21st July 2022
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Waggle have been amazing throughout my whole experience … it’s a very stressful time when your pet is ill or injured and knowing that the insurance claim has been very simple and stress free has been brilliant. Thank you waggle x
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This is appalling. I told you NOT to pay this as this claim is not complete. And whilst my dog is dying you are already suggesting the removal of her tumour is not covered you should be ashamed of yourselves and this utter shambles.
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Hi Mark, As per our conversation, we have obtained the invoice directly from your vet. If there are any additional treatments which you need to claim for, you can submit these as continuation claims and do not need to pay any further excess. If you have any questions you can contact me directly at complaints@waggel.co.uk. Kind regards, Mareia
Basically, no matter how cute the website, or how competitive the price, what you need to know is how the claim process goes. I have been a Waggel customer for 4 months. My dog got an eye infection. I used the free app to talk with a vet who told me to see my local vet ASAP. I saw the vet and got eye drops. It cost me £71. As I have a £50 claim contribution, I thought this was a good claim to make (small, easy, one off). I used the website. It literally took 2 mins. I then had a long wait for my vet and Waggel to communicate (no idea what the hold up was, it may have been my local vet) but after about 2 weeks, Waggel asked me one clarification question, then within a day, they agreed to pay out. And today the £21 went into my account. Really easy. No issues. I will report back as to what the insurance policy increase to at renewal, but hopefully it will be negligible. From illness to money in the bank was 24 days.
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I first saw waggle on my tablet in an advertisement so I had a look and seems to be very good and very straightforward to fill in your application online
Waggel 5 star review on 18th July 2022
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Waggel are an excellent pet insurance company, the claim process is incredibly easy and stress free. I highly recommend Waggel to everyone who loves their pets!
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I have been paying for Waggle insurance for over a year now, as initialy when we got our dog they seemed like a good company, with modern values and a good offer. As time went by I realised that the insurance is pretty much useless. Excess contributions minimum mean that most problems requiring a vet visit will end up costing £100-200, which is under the excess, and so cannot be claimed. So far there was never something that we could claim for, which doesn't mean we haven't found ourselves with vet bills that created financial burdains when payed. Recently our dog has developed a few behavioural issues that started becoming of increased concern, and after consulting with a trainer and qualified behaviourist we have started expensive training to ensure our dog is healthy and happy and won't get hit by a car or get in trouble. Unfortunately, althoug Waggel say they cover behavioural treatment, they are refusing to help us with covering part of this training, because we have not consulted a vet to refer us to this. Honestly, non of the dog owners I have met so far have consulted with a vet before consulting with a trainer/behaviourist first, when encountering such issues, and so for the one time I actually thought this insurance could help us in reducing a substantial financial burdain, it has proved useless once again. I would highly recommend avoiding this useless insurance, which is simply money down the drain with no actual coverage that is useful except in extreme cases.
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Hi Guy, I am sorry to learn that you are unhappy with the service provided by Waggel. Here at Waggel we allow our customers to choose their own excess when setting up the policy. This is so that the policy is tailored to their own budget and needs. Our customers have the option to contribute nothing towards a claim or anything up to £250. Please note that excess is not due for each claim submitted and instead is for each condition claimed for, per policy year. For example, if you were to claim 10 times in one policy year for the same condition, you would only pay the excess once. I can see that you have not actually submitted a claim yet for the behaviour training. can I please ask you to log onto our website and submit a claim, once this has been done we will have a customer champion assess your claim. If you have any questions regarding this, please do not hesitate to contact us. Kind regards, Mareia
The app is easy to navigate, however it didn’t allow me to add some information i.e: that this is 3rd vets visit for this problem.
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Waggel is rated 4.7 based on 1,923 reviews