The proof of any good insurance company is when you come to claim. I had a ridiculous renewal quote from another firm, so I decided it was finally time to shop around. Waggel offered a sensible price, with a lifetime policy. Obviously, pre-existing conditions were excluded, but I wanted some form of insurance. After only 4 weeks into my new policy, my greyhound needed investigations for breathlessness and coughing. He's 9, and I was very worried about him. After blood tests and xrays, nothing sinister was found, much to my relief. I put in a claim on my new Waggel policy. Such a simple process - I just wrote down briefly what was wrong, entered my vet's details, that's it! Quick and easy, and online. Waggel kept in touch with me throughout, and my claim was paid. Both staff I spoke to were helpful and polite, and a pleasure to deal with. Changing insurers is a bit daunting, especially as Waggel are pretty new, but I've been really happy with my experience with them.