Waggel Reviews

4.7 Rating 1,920 Reviews
93 %
of reviewers recommend Waggel
4.7
Based on 1,920 reviews
Customer Service
Communication Channels
Live Chat, Email
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About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, lifetime pet insurance has been designed to give you everything we think you’ll need and more!

* One comprehensive, lifetime pet insurance policy (we even include dental).
* Designed by pet owners and vets.
* Save thousands over your dog’s lifetime.
* No more hassle, no more hold music, no more hating your insurance company.
* Backed by over 15 years of insurance experience.

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement

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Patronising, fake empathy…made us laugh though
Helpful Report
Hi Michael, Here at Waggel, we welcome all feedback as it gives us a chance to improve our service. Are you able to provide us with more information regarding your experience. Kind regards, Mareia
Complicated
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Hi Glenys, Here at Waggel we welcome all feedback, as it gives us a chance to improve our service. Are you able to provide further information regarding your experience. Kind regards, Mareia
The product is good but my year 1 premium went up 15% and now the quote for year 2 is 25% from year 1. Like many firms the entry price is attractive but in the end it will end up similar to others in spite of the friendly interface. Based on these increases of premium it will end up being around £100 per month at this rate of increase.
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It seems fine to make a claim, but I need more guidance on whether I should wait until all treatment is finished, or make several claims. The lack of policy number makes it harder to talk to both vets involved. Your policy document isn't very clear on this level of detail, so feeling a little frustrated by the experience so far.
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Hi Paul, It is entirely up to you, we are happy to process the claims either way! You can either make continual claims, or make one claim at the end of the treatment. Here at Waggel we don't use policy numbers, instead we identify your policy by your pets name and your surname. Can you please contact us via our online chat system or alternatively give us a call and we will be more than happy to answer any questions you may have. Kind regards, Mareia
Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.
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Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia
This is my first experience with Pet insurance. It felt a bit slow and I would like to know when the money will reach my account? Sorry I can't find the claim number to quote you either. Kind regards Jenny Hogg
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Hi Jenny, I can confirm that we have made a payment to yourself, however depending on your bank, it can take up to 3 working days to reach your account. If you have not received the payment by tomorrow, I would advise to contact your bank. Kind regards, Mareia
Your results were great no problem well one we still are trying to get a dog seems very hard especially with dog trust😖😖!👎
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I joined waggel via an email where I was promised an Amazon voucher, this has not been sent, so rather disappointed so far
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Hi Nicholas, As part of the terms and conditions of the voucher, your policy must remain active for a minimum of 60 days and the voucher is released after this date. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia
Just joined not used service as yet
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Hi Lisa, we’re delighted to have you and Alice join the Waggel family! If you have any questions or need any support, we’re here to help! Kind regards, Mareia
I've just done an instant quote for £6000 cover and £100 excess and you work out way more than Petplan let alone other companies. Now I cannot delete my details either.
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Easy peasy but won't know unless I have to make a claim.
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Exceptional, except that my card was declined for no reason on either the bank side or the Waggel side. So i have had to start again. No big deal, but worth investigating on your side perhaps?
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Hi Ben, Thanks for getting in contact with us. The bank returned the payment as “Processing Error”, unfortunately there is nothing that we can do from our end and you will need to contact your bank. The good news is that within the next couple of weeks we will start accepting direct debit payments, so there should be no card errors. If you have any questions, you can contact us via our online chat system and we will be more than happy to help. Kind regards, Mareia
I'm undecided so far. My policy went up by £3 this year, that's a 20% increase so not at all happy with that.
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Hi Hannah, Sorry to hear that you are unhappy with your renewal price, having looked into this matter I can see that you have 2 policies with us. One policy increased by £0.91 and the other by £1.62. As pets age they become more likely to require medication and/or treatment. We revisit your premium each year as your pet ages, so that your policy premiums are predictable and affordable over the lifetime of your pet and there are no surprising price hikes. If you would like to discuss this further, you can contact me on complaints@waggel.co.uk. Kind regards, Mareia
Ok up to now
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it was fine but would have preferred to set up up a direct debit or leave the account details to be taken from. I would have agreed to automatic renewal if there was confirmation that we would be informed before the date of renewal.
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Hi Rachel, you will be pleased to hear that direct debit will be available as a payment method very soon, we are just finalising some details. A month before your policy renews you will be emailed your renewal price, if you wish I can still change your policy to auto renew. Kind regards, Mareia
Not great, enrolment was very difficult
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Hi Philip, I'm sorry to hear this. Would you like to give me some further details regarding your experience and I can have a look into this for you. You can contact us via our online chat platform or alternatively email me at complaints@waggel.co.uk. Kind regards, Mareia
Website not very good. It took me 10 attempts to do it
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Hi Joanne, sorry about this. Can you please give me some details as to where the issue occurred and I will get our Tech Team to have a look into this. Kind regards, Mareia
I have just had my first renewal quote...Ouch! There have been no claims and my dog is only 4yrs old but the insurance has increased by 17.5%! I wanted to discuss it but they seem to discourage phone calls because there is no number evident on their web site without a lot of digging and neither do they show an e mail address. Instead, they try to push everyone to use the "chat" system. Not ideal but acceptable provided it worked properly (which in my case it didn't) but it also fails to consider that not everyone is a child of the mobile phone generation and some of us "oldies" have age related manual dexterity issues which makes it harder and more frustrating. That is hardly consumer friendly in my book. When I finally was able to get through to them to discuss it, they did not consider such an increase to be excessive and made no attempt at even a modest reduction which suggests that they are not focused on keeping their customers. I cannot comment on their claims handling because I have not needed to utilise the service but for me, if they are being niggardly about the premiums, that does not bode well should one have to make a claim. For me they have fallen at the first hurdle.
Helpful Report
Hi, I am sorry to hear that you are unhappy with your renewal price, we have had a number of changes since your policy incepted. The main one being that we have changed how the excess is deducted from your overall coverage. The full invoice amount used to be deducted instead of just the amount paid. This change along with your pet's older age and vet inflation would account for the change in price. With regards to contacting us, you will find our phone number and email address in the policy wording, under the section titled “How to Contact Us”. We certainly don't want you thinking that the only way to contact us is through our chat system. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia
I was emailed and offered 2 months free... having followed the link, it doesn't appear to be happening.
Helpful Report
Hi Simon, welcome to Waggel! I can confirm that the free 2 months have been applied. Thanks, Mareia
I don’t agree that you only appear to support dog charities and your vet helpline again only mentions dogs and not cats. Please confirm that you will be able to help my cats if I need to call?
Helpful Report
Hi Tina, We support a number of different charities, including Pet Savers who provide funding for research into the prevention, treatment and cure of illnesses affecting pets which also includes cats. Our 24-hour vets will be more than happy to help you with your cats, and it will be a pleasure to have you as part of the Waggel community. Kind regards, Mareia
Waggel is rated 4.7 based on 1,920 reviews