Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.62

4.6 Rating 2,101 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find filling in the forms a nightmare! when I do the ones for Physio or Hydrotherapy it asks for information I have submitted before and forgotten. I can't go back and look at the detail on the previous forms submitted as it gives only the number of visits, not the dates that I have put on the form. I have just completed a vet's form for multiple medications on different dates and there is no box to explain that so I have put the first date and hope the vets can find the rest. I can never find the telephone number to phone to check with you and I feel stupid having to phone every time I make a claim anyway please sort it out soon as my poor pup is going to be on meds and treatment for a few more months yet! When I do find the number and get through the people on the phone are super helpful and very kind the chat option which I have used is more difficult as things get lost in translation it is always better to talk than type. The three stars reflect the claims process only 5 stars all the way for the rest. I have not communicated by chat email or telephone today I now can't uncheck the box below so please ignore it.”

Helpful Report

“It was OK lol”

Helpful Report

“Excellent to begin with. Paid my £250 excess for my dog's condition. After the first year my premium shot up by £9 a month and I had to pay £250 excess again after the first year despite the same condition being ongoing and despite my dog not having used up all his allowance in the first year. Really not worth it. I cancelled my policy and a week later received an email asking me to reinstate my direct debit.”

Helpful Report

“Once I got into your claims it was ok”

Helpful Report

“Patronising, fake empathy…made us laugh though”

Helpful Report

Hi Michael, Here at Waggel, we welcome all feedback as it gives us a chance to improve our service. Are you able to provide us with more information regarding your experience. Kind regards, Mareia

“Complicated”

Helpful Report

Hi Glenys, Here at Waggel we welcome all feedback, as it gives us a chance to improve our service. Are you able to provide further information regarding your experience. Kind regards, Mareia

“The product is good but my year 1 premium went up 15% and now the quote for year 2 is 25% from year 1. Like many firms the entry price is attractive but in the end it will end up similar to others in spite of the friendly interface. Based on these increases of premium it will end up being around £100 per month at this rate of increase.”

Helpful Report

“It seems fine to make a claim, but I need more guidance on whether I should wait until all treatment is finished, or make several claims. The lack of policy number makes it harder to talk to both vets involved. Your policy document isn't very clear on this level of detail, so feeling a little frustrated by the experience so far.”

Helpful Report

Hi Paul, It is entirely up to you, we are happy to process the claims either way! You can either make continual claims, or make one claim at the end of the treatment. Here at Waggel we don't use policy numbers, instead we identify your policy by your pets name and your surname. Can you please contact us via our online chat system or alternatively give us a call and we will be more than happy to answer any questions you may have. Kind regards, Mareia

“Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.”

Helpful Report

Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia

“This is my first experience with Pet insurance. It felt a bit slow and I would like to know when the money will reach my account? Sorry I can't find the claim number to quote you either. Kind regards Jenny Hogg”

Helpful Report

Hi Jenny, I can confirm that we have made a payment to yourself, however depending on your bank, it can take up to 3 working days to reach your account. If you have not received the payment by tomorrow, I would advise to contact your bank. Kind regards, Mareia

“Your results were great no problem well one we still are trying to get a dog seems very hard especially with dog trust😖😖!👎”

Helpful Report

“I joined waggel via an email where I was promised an Amazon voucher, this has not been sent, so rather disappointed so far”

Helpful Report

Hi Nicholas, As part of the terms and conditions of the voucher, your policy must remain active for a minimum of 60 days and the voucher is released after this date. If you have any further questions please do not hesitate to contact us. Kind regards, Mareia

“Just joined not used service as yet”

Helpful Report

Hi Lisa, we’re delighted to have you and Alice join the Waggel family! If you have any questions or need any support, we’re here to help! Kind regards, Mareia

“I've just done an instant quote for £6000 cover and £100 excess and you work out way more than Petplan let alone other companies. Now I cannot delete my details either.”

Helpful Report

“Easy peasy but won't know unless I have to make a claim.”

Helpful Report

“Exceptional, except that my card was declined for no reason on either the bank side or the Waggel side. So i have had to start again. No big deal, but worth investigating on your side perhaps?”

Helpful Report

Hi Ben, Thanks for getting in contact with us. The bank returned the payment as “Processing Error”, unfortunately there is nothing that we can do from our end and you will need to contact your bank. The good news is that within the next couple of weeks we will start accepting direct debit payments, so there should be no card errors. If you have any questions, you can contact us via our online chat system and we will be more than happy to help. Kind regards, Mareia

“I'm undecided so far. My policy went up by £3 this year, that's a 20% increase so not at all happy with that.”

Helpful Report

Hi Hannah, Sorry to hear that you are unhappy with your renewal price, having looked into this matter I can see that you have 2 policies with us. One policy increased by £0.91 and the other by £1.62. As pets age they become more likely to require medication and/or treatment. We revisit your premium each year as your pet ages, so that your policy premiums are predictable and affordable over the lifetime of your pet and there are no surprising price hikes. If you would like to discuss this further, you can contact me on complaints@waggel.co.uk. Kind regards, Mareia

“Ok up to now”

Helpful Report

“it was fine but would have preferred to set up up a direct debit or leave the account details to be taken from. I would have agreed to automatic renewal if there was confirmation that we would be informed before the date of renewal.”

Helpful Report

Hi Rachel, you will be pleased to hear that direct debit will be available as a payment method very soon, we are just finalising some details. A month before your policy renews you will be emailed your renewal price, if you wish I can still change your policy to auto renew. Kind regards, Mareia

“Not great, enrolment was very difficult”

Helpful Report

Hi Philip, I'm sorry to hear this. Would you like to give me some further details regarding your experience and I can have a look into this for you. You can contact us via our online chat platform or alternatively email me at complaints@waggel.co.uk. Kind regards, Mareia

Waggel is rated 4.6 based on 2,101 reviews