Waggel Reviews

4.6 Rating 2,088 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Difficult restrictive form although Waggel staff responded quickly to cries for help and sorted me out in no time. Thanks :-)
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Very good when i can get signed in, straight forward forms even for a non tech oldie like me. If there is a problem very helpfull customer service
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Fine. Easy peasy.
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Everything ok just found it strange that I filled out the claim form and emailed it (with invoices attached) to hello@waggel.co.uk as per instructions at the top of the form only to receive an email to say that I hadn't yet started a claim and should go online and open a new claim. Kind of makes the claim form redundant, doesn't it?
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Up to press the claim has been handled very efficiently and without any problems
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Good but email said monthly payment schedule when i had opted for annual payment.
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Only filled in form so far, so no real experience so far. Form was easy except had problems getting vet address accepted but got there in the end.
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Easy to get quotes and buy insurance. The only negative this far is that I cannot pay annually, which would have been my preference.
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Very easy to use the site and what you need
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Although this process was fairly easy, the claim was pre-authorised but I seem to have had to register it as a new condition. There is a pathology result pending which we hope will not lead to further treatment but ask you to keep the claim open until we have confirmation from the vet. Thank you.
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They resolved the issue with my claim quickly
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Hi Tyler, Thank you for getting in touch with your Customer Champion and providing further information. The decision has been overturned and we are now happy to provide cover for this claim. Your Customer Champion has also sent you an email confirming this. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia
Easy to submit claim
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I found the claim form quite hard to fill out. You can only choose one item from the drop down on the issue you went with. I wasn't sure and neither was the vet if it was constipation or muscular or an injury. as they found stool inside her I put constipation as this was immediately obvious. So the 4 visits were for the same issue - but trying to find out what was causing it.
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Paw-some so far, I had to make one claim. This took about two weeks to pay out. This was easy to do via website. I’ve also used vet video calls, which have been very helpful. Thank you Waggel.
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Good thank you
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No bad, excess is a bit high even though my dog is 14 years old
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My daughter, who has a policy with you, recommended you to me. She understands that she should be getting a free month too. Is that correct? Greyhound, Moss, is her pet's name and her name is Emma Pickering.
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Hi Jennifer, Welcome to Waggel! I can confirm that you will be receiving a free month. Are you able to ask your daughter to contact us and we will be able to confirm this for her. Kind regards, Mareia
Very good. Their extra services are useful and having some expert advice to call on is very reassuring. They dealt with my claim very efficiently and paid swiftly.
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Good info and helpful chat system
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Easy to take out policy. I was told a £40 donation would be given to Paws2rescue if I took a policy with you as they rescued Maya me puppy. How is this arranged?
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Waggel is rated 4.6 based on 2,088 reviews