Waggel Reviews

4.6 Rating 2,088 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Tell us how Waggel made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Absolutely disgusted in the policy increase on renewal this year from £10.42 to nearly £16. Whilst the increase is five pound and a number of pence it’s the percentage increase of over 50% and this after over two years with the insurance provided and making no claims. All companies seem to be taking advantage of us as consumers hiding behind the media hype around the cost of living. The average wage increase in 2023 for private sector is 6.7% and 4.1% for public sector. However, companies are inflating prices and expecting us to go with the flow.
Helpful Report
Hi David, I am sorry to hear of your dissatisfaction. There are a number of reasons for the price increase which include vet inflation, a change in the breed price and also when a pet gets older each year prices increase gradually. If you would like to discuss your renewal further, please do not hesitate to contact us. Kind regards, Mareia
Beware, pet owners, that Waggel is the same as the other companies. They are about profit. Don't pay any pre-existing conditions. Dont get into the trap of subscribing for them, waste of money and time. Stuck with your existing insurer, even if Waggel offers a better deal. Don't fall in "love" with Waggel publicity.
Helpful Report
Hi Maria, I am sorry to learn of your disappointment. Unfortunately, we do not provide cover for any pre-existing conditions, and we make our customers aware of this before they purchase a policy. We outline this on our website, during the quote flow process and also within the policy document. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia
Had a year with no claims for our six year old greyhound with no pre-existing conditions, but have received a 31% increase in my monthly premium come renewal time. I spoke with one of their polite advisers via live chat, but was told that there was nothing they could do. I was also informed during the coversation that they try to increase premiums "as gradually as we can". As Waggel say—pet insurance sucks!
Helpful Report
Hi Alex, I am sorry to learn that you are unhappy with your renewal quote. Can you please email me at complaints@waggel.co.uk and I will look into this for you. Kind regards, Mareia
Not brilliant
Helpful Report
Hi Monica, I'm sorry to hear that you are unhappy with Waggel. Would you like to provide us with further information about your experience, so we can rectify any issues you may have had. Kind regards, Mareia
I have been very disappointed with the way my claim has been handled. when I submitted the claim I was asked for my dog's medical history which was non existent apart from the usual vaccinations most of which had been given by vets in France and Spain. The best I could do was to give these vets' details. After many weeks without hearing anything I called you and was told that you were waiting for my vet to return a form. If all this information is required before a claim can be met it should be required at the inception of the policy.
Helpful Report
Hi Robert, I would like to apologise for the delay in assessing your claim. As per the terms of your policy, we require your pet’s medical history before we can assess the claim. We obtain this at the time of assessing the claim, as the medical history will outline what treatment/condition you are currently claiming for. I can see that your claim has been accepted and the payment successfully processed. If you have any further concerns or questions, please do not hesitate to contact us. Kind regards, Mareia
Thankful for the claim approval, but the process was incredibly slow, taking 6 weeks as opposed to the estimated 2 weeks for a very simple claim.
Helpful Report
Hi Tania, I would like to apologise for the delay in processing Ripley’s claim, I can see that on this occasion we did take longer than usual to approve the claim. There was some miscommunication regarding Ripley’s previous medical history which we were waiting on, however it was clarified by yourself that there wasn’t any. In addition, Ripley was noted as a different breed on his vet notes to what we had on our system, once the correct breed was confirmed this morning Ripley’s claim has been approved. Again I would like to apologise about the delay, going forward we have recruited addition Customer Champions and we will also be operating on weekends, so that our customers are able to contact us 7 days a week and there is no further delay in processing claims. Kind regards, Mareia
Only when I chased it did things move quickly. When I submitted the second, related claim there was no option to leave any comment or explanation and I still don't know if I am being reimbursed for this part.
Helpful Report
Hi Rachel, Your first anxiety claim has been accepted, however for the second claim we are waiting on further clarification from the vets and unfortunately, we cannot process the claim until we have received this information. We aim to get all claims resolved within 14 days and I can see that we have not exceeded this duration. I have however asked for your customer champion to prioritise this claim, as soon as we have received the clarification which is required from the vets she will assess your claim. Kind regards, Mareia
Good thank you hope it is as easy to use should I need it.
Helpful Report
I signed up yesterday and received no confirmation email from you
Helpful Report
Hi Deborah, I believe your policy documents ended up going into your junk mail rather than the inbox. As per your conversation with my colleague you have received a confirmation email which contains the policy documents. If you have any further questions please let us know and we will be happy to help. Kind regards, Mareia
Was ok just said on line 2 months free but don’t say if I have
Helpful Report
Hi Jade, I can confirm that your free 2 months were applied when you purchased the policy and your first payment will be due in June. If you have any further questions you can speak to us via our online chat platform on our website and we will be more than happy to help. Kind regards, Mareia
I have just added my second dog. Your home page doesn't make it easy to find where to add to my policy. I found the box with a cross in it by chance.
Helpful Report
Hi Tom, Great to hear we have another Waggeller onboard. Thank you for the feedback. I'll be sure to pass it onto my tech team to have a look at. Regards, Andrew Leal CEO
Very good 😊😊😊 easy to use 👍
Helpful Report
The link about my claim doesn't work. The second policy sent through is uncompleted- ie no details filled in. I can never find out how to login and FirstVet couldn't find my policy
Helpful Report
Hi There, I'm really sorry to hear about all your troubles. The policy you recently received is just for you to inspect the new policy before it renews. When it does renew you will then get a completed version with all your pet's details. As for the other issues. Do you mind letting me know your name and I'll be sure to get your Customer Champion to contact you asap to help you through the rest? Otherwise, if you go to the homepage and start a chat they will be able to help you there. Regards, Andrew Leal, CEO
Not great haven’t received my claim
Helpful Report
Hi Cloda, As discussed with you, the only reason for the delay in paying out your claim is due to your international bank account details you provided us. We will attempt to resolve this as quickly as we can. Regards, Andrew Leal CEO
Not sure about how I he my documents?????
Helpful Report
Hi. I have adopted Bonzo through Wild at Heart Foundation where they knew him as Pepper from Bulgaria. They advised me during the adoption process that, as well as donating £50 to their cause, you very kindly allow those of their supporters - like me - who purchase Waggel pet insurance through the link they provided, a complimentary period of 2 months' free insurance. I only saw reference to one month when I took out the insurance. Please would you advise?
Helpful Report
Cancelled mine to expensive got cheaper else where
Helpful Report
Waggel is rated 4.6 based on 2,088 reviews