Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,105 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Info

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“So refreshing to have a professional, friendly and personal service from a pet insurers. No hidden costs and a really quick claims process. Friendly and helpful staff who always ask first and foremost how your pet is which is lovely - thoroughly recommend including those looking for rescue dog cover :) We have 5 huskies having lost one earlier this year and one is with Waggel but the rest will be switching when current insurance runs out - fantastic service”

Helpful Report

“Not happy at all. No liver issue with my dog in 12 years and no previous history or claim, £160 offered to cover a £669.81 bill I have already paid for removal of my dogs ingrowing eyelash with blood test, medication and a scan on the abdomen prior to the anaesthetic due to concern by vet of the pain medication given days before causing an inflammation issue. Absolute scam stating fictitious separate case to try to reduce payment as stating £250 excess now for each case, will be moving insurers”

Helpful Report

Hi Stuart, I am sorry to learn that you are unhappy with your claim settlement. I believe your Claim Champion has been in contact with you and explained that we are more than happy to cover the full invoice, however the invoice which we receive from your vet is split for two different conditions. We have covered the eye condition, but we just need you to open another claim so that we are able to process the treatment for weight loss. If you have any further questions regarding this, you are more than welcome to contact me or your Customer Champion. We hope your furry friend is doing well. Kind regards, Mareia

“waggle is the best pet insurance company they settled the the account no quibbles the customer service second to none sympathetic and caring when my dog died sending a sympathy card impregenated with seeds so it can be planted in her memory such a nice touch. I would use Waggles again when I get another dog and have already recommended waggles to my friends.”

Helpful Report

“Your results were great no problem well one we still are trying to get a dog seems very hard especially with dog trust😖😖!👎”

Helpful Report

“So far I have not had a good experience with waggle your website is not easy to use when you put in a claim it doesn't even recognise the simplest of things and then you say it will take longer because your system can't recognise the injuries or illnesses the pet may have. You have generalized the form so it makes it easier for you to opt out of having to pay.”

Helpful Report

Hi Kesch, I am sorry to hear that you are unhappy with our claim form. We have made our claim form simple, so that it is quick and stress free for our customers to put a claim through. We then contact the vet directly, who confirm which treatment is being claimed for and the amount and we process the claim accordingly. If you have any questions regarding your claim, please let us know and we will be more than happy to help. Kind regards, Mareia

“Totally disappointed I pay out a monthly contribution and as soon as there's a problem I have to pay an additional £250 I will be looking for a new insurance company so disappointed as I did this was a respectable company”

Helpful Report

Hi Michael, I’m sorry to hear that you are unhappy with your claim contribution, however this is something which was selected by yourself when the policy was arranged. Our customers have the option of selecting their own claim contribution to suit their needs and this can be anything from £0 to £250. As you opted to contribute a higher amount, this has resulted in your monthly premiums being lower than average. The claim contribution is paid per condition, rather than per claim. This means that if you were to claim for the same condition again, you would not need to pay anything. We hope your furry friend is doing well and if you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“Waggle have been great with the long term cair for Kayla. So easy to communicate with and relatively quick to process our claims. Thanks for your help and understanding. Yours Sincerely Andy Overington”

Helpful Report

“Fantastic service”

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“Insurance for Cat. That was easy and fast. Glad my new munchkin is now insured.”

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“1st part of claim easy and straightforward”

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“Brilliant. In many years of dog ownership and using various insurance companies this is the first time I have made a successful claim. Straightforward andwithout any issues. Well done Waggel!”

Helpful Report

“Great - everything has been seamless to date. Would recommend”

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“Fantastic service and so easy to use.”

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“Waggel has been super easy to deal with, quick to process claims, and a pleasure to communicate with! Highly recommended”

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“Very easy to claim online, great service keeping you updated throughout. Thankyou”

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“Very good service, friendly phone communication and speedy way of making a claim. Would recommend to anyone!”

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“I've been searching for pet insurance for my puppy for two weeks. Yours is the most reasonable quote I've had and it's not extortionate with life life cover as standard. The calculator was so easy to use.”

Helpful Report

“Generally good although the last email received stated “hope Caspar is on the mend”. Sadly he passed away a week ago while being treated at only eight months old, so this was quite upsetting to read.”

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“Unfortunately we had to make an unexpected claim for our much loved dog. The claim form was very easy to do and the communication has been great.”

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“Been easy to claim using online forms and when called answered my questions well.”

Helpful Report

Waggel is rated 4.6 based on 2,105 reviews