Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.62

4.6 Rating 2,101 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“Amazing, proactively covered claims I didnt have receipts for - clearly there were retrieved as a result of the contact with the vets. Bravo!”

Helpful Report

“Really slow response. Our dog had eye issues and needed both eyes removed due to a tumour and glaucoma. Our claim was turned down to do an appointment we had at the vets 4 days before the policy started, 18 months ago showed he had scratched his eye when digging in the garden. This appointment for his scratched eye, they say means he had no cover for eyes on his insurance.”

Helpful Report

Hi Lorna, I understand your frustration at your claim being declined, however as per the terms of your policy we are unable to provide cover for any claims made within the 14 day warmup period. Your pets medical history states that the symptoms started within the first few days of your policy with Waggel. If you believe this to be incorrect, you are more than welcome to dispute your claim decision and we will re-assess the claim. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“When we moved to a new house,6 mile they said my policy had increased and this was based on postcode area. We live in the Highlands, the only vet in my ‘postcode area’ is the one we use!! There was no room for negotiation.”

Helpful Report

Hi Pam, Sorry to hear that you are unhappy with the change in your premium. Our pricing model works on the closest vet in your postal area, rather than the vet which you are registered to. The vets in your new area are slights more expensive and this has resulted in a 90p increase to your monthly premium. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“The claims process has been slow, often without updates being provided (even if it's stuck on Waggel's end with the vet). We have also only just realised that the claims contribution you select up front is per condition, rather than a general threshold. This means that even though our vet fees have now passed the claims contribution threshold, we haven't been able to receive anything from Waggel, as we need to be past that threshold for EACH condition. No taken by their woke branding but lack of transparency.”

Helpful Report

Hi Jecolia, Sorry to hear that you feel this way, however when obtaining the policy, during the quote flow process we explain how the claim contribution works (with examples) and this is also explained within the policy document, which can be accessed before purchasing the policy. I would like to apologise for the length of time it took to process your first claim, however we were waiting on the invoice from your vet which caused the delay. I can see that your second claim was processed within 10 working days, as we had all the information which we required. I hope your furry friend is doing well and if you have any questions or need any help please do not hesitate to contact us. Kind regards, Mareia

“Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.”

Helpful Report

Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia

“Slow start but now seems to be going in the right direction. Few errors sorted and time delay but all pre authorised. Thank you for your assistance. Teddy will go to surgery on the 29th of November at 8am”

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“Very impressed. First time needing to make a claim and it was very easy to complete the request and responded very quickly with great customer service. 5*”

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“This is my first experience with Pet insurance. It felt a bit slow and I would like to know when the money will reach my account? Sorry I can't find the claim number to quote you either. Kind regards Jenny Hogg”

Helpful Report

Hi Jenny, I can confirm that we have made a payment to yourself, however depending on your bank, it can take up to 3 working days to reach your account. If you have not received the payment by tomorrow, I would advise to contact your bank. Kind regards, Mareia

“Brilliant! So easy to use and when I did have a question the online chat was great and sorted it out straight away. My claim was sorted out super quick too. Thank you”

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“Wow never expected such a speedy response and resolution”

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“Very quick and easy to resolve a claim”

Helpful Report

“Brilliant. Really helpful and very efficient.”

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“Fab, our little girl had an agreement skin condition and the quick and easy process through Waggel meant one less thing to worry about!”

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“Good but could be better. An app would be better and nobody to talk to after 6pm is poor. Liked the chat service. The main thing is that the vets dont want to deal with u for direct claims which meant having to pay over £2000 upfront and go through the worry of getting it back while we have bills to pay for. Quite a long wait for claims to be processed although happy with the outcome eventually.”

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“Excellent - all settlerd within 10 hours odf submitting the claim. Fantastic service - thanks.”

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“You have all been absolutely amazing! I literally don't have the words to praise you enough. You have all been so incredibly helpful from start to finish. Thank you so very much from myself and from Willow x”

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“So refreshing to have a professional, friendly and personal service from a pet insurers. No hidden costs and a really quick claims process. Friendly and helpful staff who always ask first and foremost how your pet is which is lovely - thoroughly recommend including those looking for rescue dog cover :) We have 5 huskies having lost one earlier this year and one is with Waggel but the rest will be switching when current insurance runs out - fantastic service”

Helpful Report

“Not happy at all. No liver issue with my dog in 12 years and no previous history or claim, £160 offered to cover a £669.81 bill I have already paid for removal of my dogs ingrowing eyelash with blood test, medication and a scan on the abdomen prior to the anaesthetic due to concern by vet of the pain medication given days before causing an inflammation issue. Absolute scam stating fictitious separate case to try to reduce payment as stating £250 excess now for each case, will be moving insurers”

Helpful Report

Hi Stuart, I am sorry to learn that you are unhappy with your claim settlement. I believe your Claim Champion has been in contact with you and explained that we are more than happy to cover the full invoice, however the invoice which we receive from your vet is split for two different conditions. We have covered the eye condition, but we just need you to open another claim so that we are able to process the treatment for weight loss. If you have any further questions regarding this, you are more than welcome to contact me or your Customer Champion. We hope your furry friend is doing well. Kind regards, Mareia

“waggle is the best pet insurance company they settled the the account no quibbles the customer service second to none sympathetic and caring when my dog died sending a sympathy card impregenated with seeds so it can be planted in her memory such a nice touch. I would use Waggles again when I get another dog and have already recommended waggles to my friends.”

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“Your results were great no problem well one we still are trying to get a dog seems very hard especially with dog trust😖😖!👎”

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Waggel is rated 4.6 based on 2,101 reviews