Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,105 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Info

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“Really impressed with how quickly my claim was processed and approved. I’ve had cat insurance for 7 years and never used it. I’ve had the puppy insured 3 months and already needed to claim. Very impressed and will be looking to move my cat insurance across to waggle on renewal.”

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“This is the first time I've had to make a claim and although I'm not too impressed that it can only be done online, it was easy to do. I'm extremely impressed with the speed of the decision, less than 1 week!”

Waggel 5 star review on 23rd November 2021

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“I’ve had pet insurance for years, never have I had such an easy, well explained & fast resolution. Well done Waggel you deserve 6 stars”

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“Straight forward claim process - hopefully no issues”

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“Amazing, proactively covered claims I didnt have receipts for - clearly there were retrieved as a result of the contact with the vets. Bravo!”

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“Really slow response. Our dog had eye issues and needed both eyes removed due to a tumour and glaucoma. Our claim was turned down to do an appointment we had at the vets 4 days before the policy started, 18 months ago showed he had scratched his eye when digging in the garden. This appointment for his scratched eye, they say means he had no cover for eyes on his insurance.”

Helpful Report

Hi Lorna, I understand your frustration at your claim being declined, however as per the terms of your policy we are unable to provide cover for any claims made within the 14 day warmup period. Your pets medical history states that the symptoms started within the first few days of your policy with Waggel. If you believe this to be incorrect, you are more than welcome to dispute your claim decision and we will re-assess the claim. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia

“When we moved to a new house,6 mile they said my policy had increased and this was based on postcode area. We live in the Highlands, the only vet in my ‘postcode area’ is the one we use!! There was no room for negotiation.”

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Hi Pam, Sorry to hear that you are unhappy with the change in your premium. Our pricing model works on the closest vet in your postal area, rather than the vet which you are registered to. The vets in your new area are slights more expensive and this has resulted in a 90p increase to your monthly premium. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia

“The claims process has been slow, often without updates being provided (even if it's stuck on Waggel's end with the vet). We have also only just realised that the claims contribution you select up front is per condition, rather than a general threshold. This means that even though our vet fees have now passed the claims contribution threshold, we haven't been able to receive anything from Waggel, as we need to be past that threshold for EACH condition. No taken by their woke branding but lack of transparency.”

Helpful Report

Hi Jecolia, Sorry to hear that you feel this way, however when obtaining the policy, during the quote flow process we explain how the claim contribution works (with examples) and this is also explained within the policy document, which can be accessed before purchasing the policy. I would like to apologise for the length of time it took to process your first claim, however we were waiting on the invoice from your vet which caused the delay. I can see that your second claim was processed within 10 working days, as we had all the information which we required. I hope your furry friend is doing well and if you have any questions or need any help please do not hesitate to contact us. Kind regards, Mareia

“Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.”

Helpful Report

Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia

“Slow start but now seems to be going in the right direction. Few errors sorted and time delay but all pre authorised. Thank you for your assistance. Teddy will go to surgery on the 29th of November at 8am”

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“Very impressed. First time needing to make a claim and it was very easy to complete the request and responded very quickly with great customer service. 5*”

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“This is my first experience with Pet insurance. It felt a bit slow and I would like to know when the money will reach my account? Sorry I can't find the claim number to quote you either. Kind regards Jenny Hogg”

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Hi Jenny, I can confirm that we have made a payment to yourself, however depending on your bank, it can take up to 3 working days to reach your account. If you have not received the payment by tomorrow, I would advise to contact your bank. Kind regards, Mareia

“Brilliant! So easy to use and when I did have a question the online chat was great and sorted it out straight away. My claim was sorted out super quick too. Thank you”

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“Wow never expected such a speedy response and resolution”

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“Very quick and easy to resolve a claim”

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“Brilliant. Really helpful and very efficient.”

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“Fab, our little girl had an agreement skin condition and the quick and easy process through Waggel meant one less thing to worry about!”

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“Good but could be better. An app would be better and nobody to talk to after 6pm is poor. Liked the chat service. The main thing is that the vets dont want to deal with u for direct claims which meant having to pay over £2000 upfront and go through the worry of getting it back while we have bills to pay for. Quite a long wait for claims to be processed although happy with the outcome eventually.”

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“Excellent - all settlerd within 10 hours odf submitting the claim. Fantastic service - thanks.”

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“You have all been absolutely amazing! I literally don't have the words to praise you enough. You have all been so incredibly helpful from start to finish. Thank you so very much from myself and from Willow x”

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Waggel is rated 4.6 based on 2,105 reviews