Waggel Reviews

4.6 Rating 2,088 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Excellent Straightforward simple and fast
Helpful Report
Been insured with Waggel a few years now never claimed before my dog has Leishmania now. Spent atleast £1400 on treatment waggels dismissed the claim say our underwriters will not pay. Absolutely disgusting my dog was a rescue form Spain never thought she end up with this disease. Would not recommend Waggel to anyone.
Helpful Report
Hi Warren, I am sorry to learn that your claim was declined. As per the terms of the policy, we do not provide cover for Leishmania, and this is outlined within your policy document. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia
All good so far. Such a great User Friendly experience initiating a claim.
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Customer service is great. My puppy had to go through a procedure and everything went smoothly with Wagel, from the moment I contacted them tang throughout the whole process. Really happy with Waggel.
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Excellent. Prompt and efficient. Very pleased with the friendly service.
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Making the claim for Rupert was super easy-peasy and the claim agent was super efficient. So much easier than having to submit paper forms and things. Really appreciate how clear the insurance details are and how simple the process was for me. Brilliant!
Waggel 5 star review on 1st December 2022
Helpful Report
I’ve just submitted two claims for two pups but really want to recommend this company on the basis they actually messaged to check how my dogs were. That alone is so personal and caring. The chat function is excellent. I have faith the claims will be honoured due to the efficient, personable and professional service to date. Thank you.
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Once I got into your claims it was ok
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We are still coming to terms with the loss of our cat, but may well decide to get another pet in the future. If we do, I will most definitely insure them with Waggle who I've found to be excellent throughout. At a very difficult time they've been compassionate, efficient and professional. Thank you.
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Fantastic. Effective and efficient
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Easy and efficient, thank you
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Personal, caring, efficient and kind. Putting that extra into helping.
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Straight forward easy to use website.
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Very quick, easy and seems to be hassle-free.
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Best insurance company. Absolutely no problems with dealing with claims ! Can’t recommend them enough !
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Ive had the unfortunate experience of claiming for the death of my lovely dog. I made a mess of the insurance & cancelled it - I have just had such caring Teresa re-open the policy and dealt with the claim in a very timely competant manner with all care & sympathy. The policy to start with wasn't the most expensive but reasonable but feel Ive had the best customer service & I have no hesitation in using this company again. I don't feel I would have had the same experience dealing with the Tesco's etc of the world. 6* care & attention.
Helpful Report
Great! I made a claim for an extortionate out-of-hours emergency vet's fee for what turned out to be a pretty minor injury that just bled a lot (panicky pet parent here!) - I was expecting the claim to be rejected on the grounds the injury actually could have waited until morning when my normal vets were open, but it was approved within a few days. Thanks, Waggel!
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Mermaid was amazing incredibly helpful thank you
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I have found Waggel to be by far the best Pet insurance company I have used up to now. They are so easy to deal with, and the claim process is simple even for me who is not very computer literate. My experience with Waggel so far is excellent!
Helpful Report
Poor Customer Service. Any excuse to get out of paying for claims. The very definition of a mixed breed is 2 or more breeds, but Waggel decided it has to be 3 breeds to get out of paying?!
Helpful Report
Hi, I am sorry to learn of your dissatisfaction. We class two breeds as a cross breed and when a dog comes from more than two breeds or you have no knowledge of your dogs breed, this is classed as a mixed breed. When going through the quote flow process, this is explained in the section where you have to select your pets breed. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia
Waggel is rated 4.6 based on 2,088 reviews