Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.81

4.8 Rating 2,946 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,946 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“Quick , polite, got the job done.”

Helpful Report

(Support) - Posted 8 years ago

Hi Alastair We are happy to hear that, many thanks for your review. Have a good day! Regards, Vuzion

Posted 8 years ago

“Grateful for the follow up to ensure the deletion would not cause any issues for our customer.”

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(Support) - Posted 8 years ago

Hi Nick We're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Took a while to be resolved but Jamie was very helpful and kept me up to date with what was happening with the escalation process of our issue.”

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(Support) - Posted 8 years ago

Hi Chris Thank you for your feedback Regards, Vuzion

Posted 8 years ago

“Swift solution. Helpful, polite.”

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(Support) - Posted 8 years ago

Hi Alastair Great to hear. Thank you for taking the time to review Vuzion Regards,

Posted 8 years ago

“Two urgent LYNC PINs needed today and was speedily done! Thank you very much for the awesome help!”

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(Support) - Posted 8 years ago

Hi Jean We're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Extremely speedy service! Much, much appreciated!!!!”

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(Support) - Posted 8 years ago

Hi Jean We really appreciate your feedback, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Vuzion

Posted 8 years ago

“The fast response and useful information provided by Stephen was much appreciated - thank you.”

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(Support) - Posted 8 years ago

Hi Andy We're happy to hear you were pleased with the service provided by Stephen. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Very quick response and diagnosed problem correctly first time.”

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(Support) - Posted 8 years ago

Hi Mike Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 8 years ago

“Very helpful, competent, went straight to the issue, and taught me something new as well. Thank you .”

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(Support) - Posted 8 years ago

Hi Alastair Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 8 years ago

“Delivering in time”

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(Support) - Posted 8 years ago

Hi Ana Thank you for your feedback Regards, Vuzion

Posted 8 years ago

“Extremely efficient and fast service!! Excellent service!!!! :-) Thank you very much.”

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(Support) - Posted 8 years ago

Hi Jean We're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“As always, a very prompt reply on my request. Exceeded expectations! Thank you very much.”

Helpful Report

(Support) - Posted 8 years ago

Hi Jean We're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Seemed to be very well with the processes.”

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(New Partner) - Posted 8 years ago

Hi Tom Thank you for your feedback Regards, Vuzion

Posted 8 years ago

“The main issue was that there was an import carried out by a Cobweb engineer on the customers account that the customer did not request. The same engineer that informed me that the import was being executed then e-mailed me days later with a statement that they are unaware of an import taking place and that such changes would never be carried out. This is contradictory and unhelpful.”

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(Support) - Posted 8 years ago

Hi Adam We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 8 years ago

“Great service from Stephen, knowledgeable about the issue with the platform, stayed on phone whilst transaction completed to confirm call could be closed and issue resolved”

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(Support) - Posted 8 years ago

Hi Richard We're happy to hear you were pleased with the service provided by Stephen. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Very quick and efficient service. Extremely happy.”

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(Support) - Posted 8 years ago

Hi Jean That's great to hear. Thank you for taking the time to review Vuzion! Regards,

Posted 8 years ago

“Speedy resolution so in turn that can be translated into meeting customer expectations”

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(Support) - Posted 8 years ago

Hi Gareth Thank you for taking the time to review Vuzion. Regards,

Posted 8 years ago

“Valerie (Wilson) addressed a number of new and complex subjects to a mixed-skill-team, 1 expert and 1 novice, in a clear, direct and inclusive manner and answered all the questions as they arose with equal clarity and directness. There were no unanswered issues and we were made to feel welcome ad encouraged to ask further questions as and when they arose. If this is an example of what we can expect we are looking to an exciting relationship between both companies.”

Helpful Report

Posted 8 years ago

Hi David We're happy to hear you were pleased with the service provided Val. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Excellent speedy service as always. Thanks Jack. Much appreciated.”

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(Support) - Posted 8 years ago

Hi Jean Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Jack Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 8 years ago

“Engineer confirming what I originally logged. The reason why I logged the case was to troubleshoot the issue not be told what I logged”

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(Support) - Posted 8 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 8 years ago

Infinigate Cloud is rated 4.8 based on 2,946 reviews