Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.80

4.8 Rating 2,713 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,713 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“The main issue was that there was an import carried out by a Cobweb engineer on the customers account that the customer did not request. The same engineer that informed me that the import was being executed then e-mailed me days later with a statement that they are unaware of an import taking place and that such changes would never be carried out. This is contradictory and unhelpful.”

Helpful Report

(Support) - Posted 7 years ago

Hi Adam We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 7 years ago

“Great service from Stephen, knowledgeable about the issue with the platform, stayed on phone whilst transaction completed to confirm call could be closed and issue resolved”

Helpful Report

(Support) - Posted 7 years ago

Hi Richard We're happy to hear you were pleased with the service provided by Stephen. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Very quick and efficient service. Extremely happy.”

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(Support) - Posted 7 years ago

Hi Jean That's great to hear. Thank you for taking the time to review Vuzion! Regards,

Posted 7 years ago

“Speedy resolution so in turn that can be translated into meeting customer expectations”

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(Support) - Posted 7 years ago

Hi Gareth Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Valerie (Wilson) addressed a number of new and complex subjects to a mixed-skill-team, 1 expert and 1 novice, in a clear, direct and inclusive manner and answered all the questions as they arose with equal clarity and directness. There were no unanswered issues and we were made to feel welcome ad encouraged to ask further questions as and when they arose. If this is an example of what we can expect we are looking to an exciting relationship between both companies.”

Helpful Report

Posted 7 years ago

Hi David We're happy to hear you were pleased with the service provided Val. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Excellent speedy service as always. Thanks Jack. Much appreciated.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Jack Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Engineer confirming what I originally logged. The reason why I logged the case was to troubleshoot the issue not be told what I logged”

Helpful Report

(Support) - Posted 7 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 7 years ago

“I called in thinking that my problem was a difficult one to fix but Tom Cooley used his experience to get to the root of the issue and apply a fix.”

Helpful Report

(Support) - Posted 7 years ago

Hi Ian We're happy to hear you were pleased with the service provided by Tom. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“yes brilliant”

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(Support) - Posted 7 years ago

Hi Anisha Great to hear. Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“The knowledge shown coupled with the speed of resolution made this a very pleasurable interaction”

Helpful Report

(Support) - Posted 7 years ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Vuzion

Posted 7 years ago

“Very quick and efficient service.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean We are happy to hear that, many thanks for your review. Have a good day! Regards, Vuzion

Posted 7 years ago

“Good service”

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(Support) - Posted 7 years ago

Hi Darko Thank you for taking the time to review Vuzion. Regards,

Posted 7 years ago

“Vuzion did not made you happy.”

Helpful Report

(Support) - Posted 7 years ago

Hi Ajith We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards, Vuzion

Posted 7 years ago

“Nice peeps.”

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Posted 7 years ago

Hi Simon Good to hear, thank you for reviewing Vuzion. Regards,

Posted 7 years ago

“I'm very happy”

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(Support) - Posted 7 years ago

Hi Beata Great to hear. Thank you for taking the time to review Regards, Vuzion

Posted 7 years ago

“Very quick service! Much appreciated.”

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(Support) - Posted 7 years ago

Hi Jean Thank you for your feedback Regards, Vuzion

Posted 7 years ago

“Josh is awesome”

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(Support) - Posted 7 years ago

Hi Peter Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided Josh. Please do let us know if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

“Excellent work! :)”

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(Support) - Posted 7 years ago

Hi Thomas Thank you for your feedback Regards, Vuzion

Posted 7 years ago

“Unable to add authorised support contacts, advised due to a contract clause.”

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(Support) - Posted 7 years ago

“Quick service as always.”

Helpful Report

(Support) - Posted 7 years ago

Hi Jean We are glad we were able to assist. Please do contact us if there is anything else we can help you with. Regards, Vuzion

Posted 7 years ago

Infinigate Cloud is rated 4.8 based on 2,713 reviews