Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.81

“Ordering and delivery excellent, cannot make comment installation as this is due to take place on 25/10/15. If I have a chance to update my review I will do thereafter”

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Posted 8 years ago

“Good Customer Service, prompt delivery and overall very happy with the finished product.”

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Posted 8 years ago

“The doors arrived as expected but instead of the two person delivery team it was only the driver that did the delivery, which meant I was second person. The driver was reasonably helpful but was feeling tired by the time we had offloaded the doors & frame. It would have been more helpful if it had been made clearer in the instructions that depending on whether the doors were to be set as either right or left hand opening made a difference which way up they had to be fitted. The packaging was marked 'this way up' but that was only for a left hand fitting. Unfortunately I required a right hand fitting which meant turning them upside down. I was also not left with a delivery note as the driver only had his copy which I had to sign and which he kept.”

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Posted 8 years ago

Thank you for your feedback. Vufold offer a 2 man home delivery service however if we have a 1 man route available enabling a quicker delivery, we will offer this as an option via text message for you to accept or decline. We will review our instructions regarding the labelling and rotating of the doors to see if we can make it clearer. Our delivery company do not leave copies of delivery notes.

Posted 8 years ago

“The reason it's not a five star rating is because the frame joints could have been better”

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Posted 8 years ago

“Our 14ft doors look fantastic. It took our builder a day and a half to install them. These were the first Vufold doors he had fitted and he found the weight of the triple glazed doors hard to manage. My tip - find a builder who has fitted them before. Our builder has learnt loads from fitting our doors and future customers will benefit from his experience in fitting our doors.”

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Posted 8 years ago

“Advice prior to ordering and despatch was very good and the delivery slot was as promised. Our builder had never fitted an Inspire room divider before but found it relatively straightforward. We are pleased with the overall product, which meets our requirements fully, except for the fact that one door surface has a completely different (wavy) wood grain and colour to the others. This became more apparent when varnish was applied and as it is on the side which faces into the room, it is very visible. It's a pity that on a relatively expensive item, a bit more care wasn't given to matching the doors.”

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Posted 8 years ago

“Very good product, delivered on time. Many thanks Ken Williams”

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Posted 8 years ago

“Chose the door to go between lounge and conservatory with the internal cill. Easy to assemble with clear instructions. Only criticism would be the mix of torx and crosshead screws for the hinges and door furniture.”

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Posted 8 years ago

“Negative Received an email indicating the order had been dispatched exactly 14days after we placed the order but had to wait a further week before we received the doors Positive Have just fitted the doors, they look great and so easy to fit Very pleased”

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Posted 8 years ago

“Technical queries answered promptly. Looking forward to offers in early 2016 when my extension build will start.”

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Posted 8 years ago

“Great communication and delivered within the timescale stated even in horrendous weather!”

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Posted 8 years ago

“The Vufold company and it's associated product (i.e., the door!) were both very good. The product arrived well packed and complete. The company offers an interest free credit product which is an excellent service and very easy to apply for within it's ordering process. The only thing to be aware of, is that if selecting the interest free option (why wouldn't you?), the delivery dates are extended by another two weeks, as the VuFold will wait for the two week cooling off period to expire before proceeding with the order. This is not unreasonable, however at no point was this made absolutely clear with associated obvious warnings and unfortunately meant that we had a builder on site and no door to install! Avoid the above delivery pitfall and this is an excellent company and product.”

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Posted 8 years ago

“The Vufold company and it's associated product (i.e., the door!) were both very good. The product arrived well packed and complete. The company offers an interest free credit product which is an excellent service and very easy to apply for within it's ordering process. The only thing to be aware of, is that if selecting the interest free option (why wouldn't you?), the delivery dates are extended by another two weeks, as the VuFold will wait for the two week cooling off period to expire before proceeding with the order. This is not unreasonable, however at no point was this made absolutely clear with associated obvious warnings and unfortunately meant that we had a builder on site and no door to install! Avoid the above delivery pitfall and this is an excellent company and product.”

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Posted 8 years ago

“product looks ok not yet fitted. delivery late by three hours and only one man who struggled on his own.”

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Posted 8 years ago

“Great quality doors that glide brilliantly. Very pleased. Had a faulty handle but was replaced by vufold without a problem so customer service is excellent. Instructions are easy to follow. Would of given it 5 star service but delivery was a real pain with the wrong doors being given to the delivery company which delayed the delivery date and meant I had someone waste 3.5 hours waiting in for them but was sorted for the next day.”

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Posted 8 years ago

“Great product. Beautifully manufactured. There was an important piece missing which delayed completion, and hinge screws were not the best quality. With the vast selection of screw heads i have in my tool box i could not find one to fit the screws correctly, so ended up using a different brand. Steve Rolfe. Carpenter.”

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Posted 8 years ago

“nice solid doors, very easy to install.”

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Posted 8 years ago

“Service was very good and delivery when promised and very prompt. Everything was very well wrapped and the instructions were clear. There was a bit missing - the brush seal and we had no thoughts of the need for it to be fitted by an accredited fitter to get the Fencer certificate. It was so easy to fit that our chippy did it and was impressed with how well made it was. We now have a problem in that we do not have the appropriate certificate though. Also it is a little concerning that the runner mechanism is exposed to the outside, rather than being protected on the inside but looks much better from the inside as a result. All in all good value.”

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Posted 8 years ago

“Communication with company was good , all questions answered quickly. Delivery service good. Doors are only in a week but look good and so far are performing well. Would recommend.”

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Posted 8 years ago

“Room divider arrived on time within the delivery slot. The quality of the product seems very good. The fitting instructions could be easier to follow, but some of the problem may be down to a misplaced label indicating which side the bi-fold doors hang. The builders had already fitted the frame so they had to remove it and and turn the bottom track the other way round. With hindsight a good inspection of the frame before it was fitted would have shown the misalignment of the tracking. We are very pleased with the end result.”

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Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vufold Reviews