Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.81

4.8 Rating 1,840 Reviews

99 %

of reviewers recommend Vufold

4.8

Based on 1,840 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great door , good service”

Helpful Report

Posted 7 years ago

“I would highly recommend Vufold''s fold flat internal doors. Your builder will need to make sure the structural opening suits and I'd suggest an experienced joiner needs to fit them. The staff are friendly on the phone; I called up numerous times with queries before placing the order. Delivery was received within 4days. Overall the doors and fittings are of a very good quality. We used a light Danish oil and the doors have really come to life. I will be telling friends and neighbours that the doors are bespoke solid oak; they would never know!”

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Posted 7 years ago

“Good product overall, though i would request that when you book something through the site for delivery to ireland, that help would be added to source delivery rather than an offer for refund instead.”

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Posted 7 years ago

“Rating would have been "Very good" were it not for a rather confusing issue regarding the online payment. Brilliant and attractive product.”

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Posted 8 years ago

“Everything arrived on time and all the components were included so a good start. Easy enough to assemble and install. However there were a couple of minor issues with some of the hinge cut-outs on the pivot door which meant that when adjusting the pivot bolt it rubbed against the door facing leaving small abrasion marks. The 10mm of wood above this cut-out and the top of the door also split and fell off when attaching the hinge. Finally, the locking mechanism cut-outs on the jamb were out by 10mm which meant I had to drill out more wood to line up the jamb locks with those on the door, leaving a gap on the jamb itself. But overall the feel is one of quality. However the company might want to check computer settings on the jig.”

Helpful Report

Posted 8 years ago

Thank you for your review and Vufold have tried to contact you to discuss further. We are very sorry that you have experienced these issues and we will be more than willing to replace the single door and jamb for you. After your kind suggestion, we have investigated further and checked our current stock however everything is correct. We are pleased to hear you are happy with the overall quality and please accept our apologies for any inconvenience caused.

Posted 8 years ago

“The internal doors look really good and fitted with no fuss. We have also installed some blinds on external doors we had fitted a couple of years ago - and I would highly recommend them, they look great and really finish our kitchen/diner beautifully. One downside, we ordered two sets of blinds but only one has turned up so we have had to rebook the fitter to return with the other set.”

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Posted 8 years ago

Thank you for your review and we are sorry for the mix up regarding the blinds installation. Although your blinds have now been fully installed the error still should not have occurred and please accept our apologies for any inconvenience caused. We are very pleased to hear you are happy with the look of your doors and blinds.

Posted 8 years ago

“The doors were top quality and good value but the after service was poor as I had to pay an extra £30 for items that were missing from delivery.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and we are pleased to hear you are happy with your doors. The item was reported as missing 3 months after your delivery was completed and this is the reason the item was chargeable. We are sorry you are not happy with the outcome.

Posted 8 years ago

“Doors high quality and delivered on time. Doors give options to have rooms totally open plan or separated, with still giving impression of bigger space through glass. One criticism is instructions are slightly wrong with bottom pivot actually offset and a hinge on the finesse doors and therefore mounted within the bottom track which is unclear on instructions - one to watch out for. Other than that though fitted the doors myself and are absolutely fine. Really happy with end result.”

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Posted 8 years ago

“A beautiful door that is well crafted. My contractor said the door was fairly simple to install. After installing their will be a need to carry out a few adjustments but that is simple to do. I would definitely recommend Vufold for its service and quality of the door.”

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Posted 8 years ago

“good quality product and rapidly delivered, despite good packaging there was some minor damage on the doors on arrival.”

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Posted 8 years ago

“Comments as follows: - How about offering decent options for parliament hinges - No choice of handles and my customer wanted brass, not chrome - Decent quality if heavy They are good doors and I would use Vufold again - hope these comments are useful.”

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Posted 8 years ago

“Company, quality of doors all excellent - delivery driver not very obliging! Regards, Mrs Cutts - Suffolk”

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Posted 8 years ago

“called several times to update on order - very clear about delivery dates, very polite and efficient. Only point to make is that the delivery drivers were in a massive hurry so there is NO WAY I could check the delivery before they left and the doors are being fitted in a week so hope there is no damage...”

Helpful Report

Posted 8 years ago

Thank you for your kind feedback. I do apologise, our 2 man home delivery service should allow time for our customers to check the condition of the packages, regardless. We do however allow a full 72 hours after delivery, for our customers to open all their packages, check for any damages or missing parts and report them to Vufold.

Posted 8 years ago

“Comms good and delivery team excellent. To be expected to check for missing parts within 72 hours is asking too much considering all the tiny parts involved especially as in our case you were not fitting immediately. As other reviewers have said, it is a competent DIY'er skill level but again as others have said the instructions could be better. Certain stages require some working out on your own and pictures and parts have changed and are out of date and should be updated as soon as possible. Couple of snags with ours, frame jam should have been pre drilled with four holes on two corners but ours only had two. One of the stickers on door 2 I think for drilling depending on how it opened was in the wrong place by around 5mm, fortunately the other two marks were good for the door to align. Within frame it is very very tight fitting, I have not put the draught strips over/through the hinge. Single door quite difficult to open. When fitting magnetic catch a note needs to be added to start on door two as this is inside door one and can possibly overhang if located too close to edge. Other than the details above I am delighted with the doors, took around 5 hours in total to install.”

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Posted 8 years ago

“The service was first class. I may well buy doors for them”

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Posted 8 years ago

“The carriers had damaged a part during transit,replaced without delay,good service quality product.”

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Posted 8 years ago

“good sevice, easy to order,delivery was exasctly as arranged. Quality of the product is good and value for money. Only negative is the installation instructions are not quite as comprehensive as they might be.e.g no mention of fitting a flush cill and seals and jamb fixing points only gave a vertical measurement leaving the installer to guess.”

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Posted 8 years ago

“The person I spoke to was very knowledgeable and helpfull no hard sell, good customer service. Warren.”

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Posted 8 years ago

“Excellent website although it is difficult to tell the difference between Elite and Premium and the fact that one is oak veneer and one is not as they sound very similar!”

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Posted 8 years ago

“Doors arrived in excellent condition, well protected. All parts were present and the instructions were clear. I just wished my joiner had read and followed them! Only one design criticism: To fit the door handle and lock the joiner had to drill through the door and rebate out a space to fit the barrell. As all other rebates had been pre -drilled why couldn't the lock have been similarly pre-drilled? To support the top rail screws had to be inserted through the aluminium rail into the wall above. However with a cavity wall as ours this mean screws going into a void - providing no support. I had to drill screws at an angle and countersink the holes to allow for the track wheels to pass smoothly. This way I could fix the upper track rail to solid structural members. The joiner missed this completely - no wonder the doors didn't close smoothly! The doors are now fitted and finished”

Helpful Report

Posted 8 years ago

Thanks for your feedback. We do not machine for the keyhole in the face of the access door because the Vufold door set you purchased is reversible for left or right opening and the doors are reversed by turning them upside down. If we pre-machined the key hole in the factory, this would eliminate the reversibility of the door set. Everything else has been pre-machined to ease the installation process. Your door set it top hung so fixing the frame head directly into the steel is a vital part of the installation, as detailed in our assembly instructions. Sorry to hear your joiner did not follow the instructions, however we are pleased to hear you managed to rectify this. Kind Regards

Posted 8 years ago

Vufold is rated 4.8 based on 1,840 reviews