Vufold Reviews

Name: Vufold
Address: Queens Court, Queens Avenue, Macclesfield, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.81

4.8 Rating 1,836 Reviews

99 %

of reviewers recommend Vufold

4.8

Based on 1,836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield,
Queens Court, Queens Avenue, Macclesfield
Cheshire East
SK10 2BN

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to deal with from quote to order and very quick delivery cannot fault the service I have had”

Helpful Report

Posted 1 year ago

Thank you for sharing how pleased you are with the service received Richard, and your 5 out of 5-star rating is very much appreciated. Many thanks Vufold

Posted 1 year ago

“Perfect experience. Excellent customer service, really good delivery with super helpful delivery men. I am extremely pleased with the quality of the doors which were installed by a fitter with no issues and look great!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience Peter, we are delighted to hear how pleased with everything you are. Many thanks Vufold

Posted 1 year ago

“Having visited the Showrooms and being very impressed with the quality, an internal 3 door set was ordered I would like to congratulate Vufold as the products and service has been outstanding throughout the process 5 Star Service Well Done”

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Posted 1 year ago

Thank you for your fantastic feedback! We really appreciate you sharing how pleased you are with the quality of our products and also the service received. Many thanks Vufold

Posted 1 year ago

“very good quality doors, delivered promptly”

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Posted 1 year ago

Many thanks for the 5-star review Andrew - we are pleased to hear you are happy with the quality of your doors. Best regards Vufold

Posted 1 year ago

“Seamless process from ordering to delivery. Purchased on recommendation of our neighbour so we're able to see in situ before ordering. Yet to fit but are pleased with the items supplied and clear instructions.”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for your kind review. We are pleased to hear you have been happy with everything so far, and we would be delighted to hear further from you once you have installed your door. Many thanks Vufold

Posted 1 year ago

“Helpful telephone service and doors delivered within a few days.”

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Posted 1 year ago

Thank you for rating our service 5 out of 5-stars! Many thanks Vufold

Posted 1 year ago

“Very impressed. Look great.works well easy to fit. Read instructions several times Have ordered external byfolds as well.many thanks”

Helpful Report

Posted 1 year ago

Hi Lee, Thanks for the great feedback - pleased to hear how impressed you are, and thank you also for your repeat business. Kind regards Vufold

Posted 1 year ago

“Great quality, easy to fit and excellent service!”

Vufold 5 star review on 9th February 2023

Helpful Report

Posted 1 year ago

Many thanks for the kind feedback Peter, and thank you for sharing a photo of your project - your installation looks great! Glad to hear you are happy with both your purchase and the service received. Best regards Vufold

Posted 1 year ago

“Great friendly knowledgeable team. Thank You.”

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Posted 1 year ago

Hi Ken, Thank you for the lovely feedback. Kind regards Vufold

Posted 1 year ago

“Excellent quality doors. Very quick delivery. Easy to follow instructions!”

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Posted 1 year ago

Many thanks for the 5-star review! We are pleased to hear you are impressed with the quality and thank you for sharing how easy you found our assembly instructions to follow. Best regards Vufold

Posted 1 year ago

“Good service good product very helpful from start to completion Bob percy”

Helpful Report

Posted 1 year ago

Hi Bob, Thank you for sharing how pleased you are with both the product and service received - great to hear! Many thanks Vufold

Posted 1 year ago

“First class in every way. Good product. Good showroom staff. Good delivery. Excellent.”

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Posted 1 year ago

Hi Bob, Thank you for the excellent feedback! We are delighted to hear how pleased with everything you are. Many thanks Vufold

Posted 1 year ago

“Part arrived slightly damaged but couldn't send a replacement as non available until another production run which could have been 4-6 weeks. The doors are part of an extensive renovation on our house and I couldn't hold all the work up to wait for a replacement. Only solution they offered as a "filler kit".”

Helpful Report

Posted 1 year ago

Dear David, Thank you for taking the time to share your experience, and we are sorry to hear of your disappointment. You initially contacted us 24 hours following receipt of the doors to advise that your wife ran her hand over the edge of the frame head and it had splintered. From the images supplied it did look like there had been some kind of impact, however, due to the short timescale of it being in your possession, it was only right to offer you a replacement part. For stocked items we would normally deliver within 3 – 5 days. It is unfortunate and we are extremely sorry that we are awaiting delivery from our factory for the required part, and you are right in what you say in that we anticipated a 4 – 6 week lead time. During a telephone conversation you did initially advise us you weren’t installing for a few weeks so we were hoping we could get the replacement to you in time. However, you later advised us that you needed the part sooner so it wouldn’t hold up your project. You did request a refund of between £50 and £100 which is the only reason we offered you a wax repair kit as you had indicated you would look to repair the area. As you reported something visually you are unhappy with, we still feel it only right that you should have a replacement part. Since offering you the replacement part this is the latest communication we have received from yourself. Based on your experience, we will feed this back to our packing department and delivery company for improvements on handling, and we will also re-look at our stock replenishment ordering processes to reduce shortages. Please can you kindly contact a member of the aftercare team to advise how you wish to proceed, and please accept our apologies for any inconvenience caused. We do hope once you have completed your installation you get many happy years of use from your Vufold internal doors. Kind regards Vufold

Posted 1 year ago

“Definitely would recommend so pleased with the doors and friendly staff.”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you for your 5-star review. We are delighted to hear how pleased you are with your doors, and It's lovely of you to share how friendly you found our team. Thank you for the recommendation Heather. Kind regards Vufold

Posted 1 year ago

“Quality product at a reasonable price. It went in easily and precisely and it looks and feels good quality. The doors were delivered on the day forecast on order and the delivery men were friendly and helpful. I could not have asked for a better service or product. Delivery was very quick considering it was over Christmas - ordered just before and delivered not long after.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for your fantastic review. Its really pleasing to hear we delivered for you in both the product and service received. We are very confident that as a company we not only offer a high quality product but we also have the service to back it up. Providing our customers with the best overall experience as possible is our main priority, and thank you for highlighting this. Many thanks Vufold

Posted 1 year ago

“The time between placing the order and delivery was about 3 days, which is impressive by any standard. The product was well packaged and the delivery team were efficient, placing the packages where I indicated. I immediately checked the contents and everything was as ordered.”

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Posted 1 year ago

Hi Nick, Many thanks for the 5-star review - pleased to hear everything went well with your order and delivery. Kind regards Vufold

Posted 1 year ago

“Very good website, easy to navigate and plenty of detailed information and instructions. Great product. We really love the look and style of our folding doors in oak. Nicely finished and easy to install. Good support to for details and install. Overall very happy, great quality, ideal solution for us.”

Helpful Report

Posted 1 year ago

Hi Roy, Thank you for your review. We really appreciate you sharing your experience from placing your order to the installation itself - delighted to hear how happy you are with the end result. Many thanks Vufold

Posted 1 year ago

“East to use the website. Clear pictures of products. Good information on products. East to order. Goods arrived on time as stated by Vufold. Delivery crew telephoned ahead with delivery time.”

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Posted 1 year ago

Hi Kevin, Thank you for sharing your positive experience, and we really appreciate the 5-star rating based on the service received. Many thanks Vufold

Posted 1 year ago

“Original purchase of bifold door product very good , requested additional threshold component price £60 and due to £100 min order a delivery of £56.00 ,way over an acceptable price , staff totally not helpful , do not recommend them as a good supplier which has not shown good service practices”

Helpful Report

Posted 1 year ago

Hi Philip, Sorry to hear of your disappointment. As explained to you by one of the management team, we offer a 2 man home delivery service and we have a long standing relationship with our delivery company. From past experience when we have tried alternative delivery methods things have not gone to plan, causing further frustration and additional costs. Despite the potential risks, we did offer you an alternative delivery service or the option to have the item collected from our premises of which you declined and we didn't hear further from you until now. We are sorry if this did not meet your expectations, however we do feel we did all we could to assist you. Many thanks Vufold

Posted 1 year ago

“Both pre & post sales care was excellent. Answered all questions promptly and communicated regularly regarding delivery. Would use again for sure”

Helpful Report

Posted 1 year ago

Many thanks for the 5-star rating and thanks for sharing how pleased you are with the service received. Delighted to hear you would buy from us again. Kind regards Vufold

Posted 1 year ago

Vufold is rated 4.8 based on 1,836 reviews