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Vufold Reviews

4.8 Rating 1,833 Reviews

99 %

of reviewers recommend Vufold

Company Reviews

Product Reviews

4.8

Based on 1,833 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

Queens Court, Queens Avenue, Macclesfield
Cheshire
SK10 2BN

Vufold 5 star review on 11th April 2024

Vufold 5 star review on 27th March 2024

Darren Grindrod

Vufold 5 star review on 27th March 2024

Darren Grindrod

Vufold 5 star review on 27th March 2024

Vufold 5 star review on 24th March 2024

Vufold 5 star review on 20th March 2024

Vufold 5 star review on 26th February 2024

447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website ordering and customer service were super easy and responsive. Various boxes were delivered promptly (2wks) to suit my availability, which contained everything I needed to DIY install. After reinforcing the beam above the door, because they hang, the installation instructions were very easy to follow and proved precise. Very satisfying installation job for a competent DIYer.”

Vufold 5 star review on 8th August 2023

Vufold 5 star review on 8th August 2023

Posted 8 months ago

Dear Adrian, We really appreciate you sharing your experience and we are glad to hear everything went well. Your project is looking great and we would love to see some more images once you have completed it. Many thanks again Adrian and we hope everything else runs just as smoothly for you. Best regards Vufold

Posted 8 months ago

“Lost over £2200(£1700 for door set and £500 installation ) with this company. A door that simply end up in the skip. Fed up of fighting with stubborn people and just paid a local company to fit a new set and dispose this one. Customer service will fight for this rubbish product to the point that will accuse you of wanting money and they’re rubbish . For Vufold feedback is more important than anything. Unfortunately companies like this still operate.”

Posted 8 months ago

Dear Mihai, Further to our previous correspondence, we are saddened to see that you are continuing to post negative feedback online, damaging our company reputation while sharing inaccurate information. To clarify, we have offered to refund the full cost of the door and collect it from your property on multiple occasions. However, until we are in receipt of the door, we cannot issue a refund. We are unsure why you chose to put the door in a skip and purchase a new one when there was the option of a full refund. We are also confused as to why you paid a joiner to install a door that you weren’t happy with in the first place. Had you simply got in touch when you first took delivery of the door and informed us that it didn’t meet your expectations, we would have arranged collection and this unfortunate incident would never have occurred. Far from being stubborn, we are simply following standard trading procedures that any supplier would adhere to - if a customer is in receipt of a product, then that product must be paid for. Once the product has been returned, a full refund can be issued. We hope you are very happy with your new door. Regards, Vufold

Posted 8 months ago

“Great service best and easiest doors I have fitted for years Will definitely use again thanks”

Posted 8 months ago

Many thanks for the kind feedback Neil. We are delighted to hear how pleased you are and we look forward to hopefully working with you again soon 😊 Best regards Vufold

Posted 8 months ago

“Very pleased with doors we got.vry easy to fit and make space look lovely.”

Posted 8 months ago

Hi Sharon, Thank you for taking the time to share how pleased you are with your new doors, glad you found them easy to install, and we really appreciate the 5 out of 5-star rating 👍 Best regards Vufold

Posted 8 months ago

“The installers have just completed fitting the Bi-Fold doors and my wife and I are delighted with the result. The product quality was superb and fitting instructions were most comprehensive which made the installation so much easier. The internal partition provides us with a much cosier living room which we will enjoy during the winter months. Your Sales and Customer Support staff should be complimented on their knowledge and friendly attitude and I am delighted that I picked your product. Many thanks, Don McQuin”

Posted 8 months ago

Hi Don, Thank you so much for sparing the time to leave your kind feedback. It's lovely to hear how delighted you are with the end result and thank you for sharing how all the extra detail that goes into both our products and service has not gone unnoticed. It's been a pleasure working with you Don and we hope you get many happy years of use from your Vufold doors. Kind regards Vufold

Posted 8 months ago

“Very helpful and arrived 2 days later”

Posted 8 months ago

Many thanks for the review June. Best regards Vufold

Posted 8 months ago

“Easy to order, great with delivery options and being in touch, doors fitted look great”

Posted 8 months ago

Hi Rachael, Many thanks for the 5-star review - pleased to hear you are happy with everything. Kind regards Vufold

Posted 8 months ago

“We were referred to Vufold by a 3rd party. Shane was super helpful with our queries regarding the Inspire Internal Bifold Door and subsequent order etc. Helpful that delivery can be delayed by a few weeks. Looking forward to our builders installing the item.”

Posted 9 months ago

Thank you for the 5-star rating based on the service you received, and we would love to hear further from you once you have installed your doors. Many thanks Vufold

Posted 9 months ago

“Great product supported by knowledgeable and helpful staff”

Posted 9 months ago

Dear Thomas, Many thanks for your kind feedback - very pleased to hear you are happy with both the product and service received. Best regards Vufold

Posted 9 months ago

“Exactly as described. our fitters were very impressed with the quality. Delivered on their own van so no outsourced carrier issues.”

Posted 9 months ago

Hi Etienne, Thank you for your kind feedback and thank you for sharing how impressed your fitters were - great to hear! Kind regards Vufold

Posted 9 months ago

“Excellent value for money and superfast delivery”

Vufold 5 star review on 11th July 2023

Posted 9 months ago

Hi George, Thank you for the 5-star rating - pleased to hear you are happy with your purchase, and your installation looks really good! Many thanks Vufold

Posted 9 months ago

“5 star service. We just received the delivery today. Haven't fit the doors yet but up till now everything was excellent. Very helpful Mr. Josh, whilst I was placing the order. Thanks”

Posted 9 months ago

Hi Zameer, Many thanks for the 5-star rating, and thank you for sharing how pleased you are with the service you received, particularly from Josh. We would love to hear further from you once you have installed your doors. Kind regards Vufold

Posted 9 months ago

“I phoned them as I was unsure about the door opening on the Inspire range. The young man was very patient with me as I just didn’t get it to start with but then it suddenly clicked and it became clear. Thank you.”

Posted 9 months ago

Hi Steven, Thank you for your kind review - glad we were able to assist you. Many thanks Vufold

Posted 9 months ago

“My five star rating is based on my experience of Vufold so far. I have yet to erect the doors which looks as though it is going to be quite a challenge. Martin Shane could not have been of greater assistance. He answered all my queries by return and really helpfully. I have not had to use the returns process”

Posted 10 months ago

Hi Michael, Thank you for your kind 5-star review based on the service you have received so far. Please be sure to watch our installation video and familiarise yourself with the assembly instructions beforehand. You should have no issues installing the doors, however we do have a very knowledgeable team on hand to help you through the process. We would love to hear further from you once you have installed your doors. Many thanks Vufold

Posted 10 months ago

“Splintered wood, doors not straight and low quality product.”

Posted 10 months ago

Thank you for bringing this to our attention and we are sorry to hear of your disappointment. Our customer satisfaction is very important to us and whilst we try to get everything right first time, errors can occur. You were issued a 15 year guarantee with your order and this is the reason we have a designated aftercare team on hand to resolve any queries or issues for you. Your order was delivered 2 months ago and we cannot see any previous communication from you raising any concerns. I will arrange for a member of the team to contact you and please accept our apologies for any inconvenience caused. Kind regards Vufold Update: Hi, we have tried to contact you several times so we can investigate the issue and offer a resolution. If you would like some assistance, please let us know (aftercare@vufold.co.uk or 01625 442 899.) Kind regards Vufold

Posted 10 months ago

“Quality products fitted like a dream”

Posted 10 months ago

Thank you for the kind feedback Stan - great to hear! Many thanks Vufold

Posted 10 months ago

“Fabulous service from beginning to end. I ordered a bifold door which was a pre-made size on Tuesday at 4pm and the door was delivered before 12 noon on Thursday (to Scotland). Everyone I spoke to was very professional and great contact throughout . Courier contacted me to say that day it would be then I got an email saying what times window delivery would be and on the day the driver called to say when he would be there. Doors are stunning . Really delighted with everything. Thank you.”

Posted 11 months ago

Thank you so much for your kind review. 'Fabulous service' and 'Doors are stunning' wow, that is fantastic feedback and lovely to hear! Many thanks Vufold

Posted 11 months ago

“Great service very happy would recommend Vufold to anyone”

Posted 11 months ago

Many thanks for the 5-star review Alison - pleased to hear you are happy with the service! Kind regards Vufold

Posted 11 months ago

“The communication from the beginning was excellent. Vufold replied quickly to my enquires regarding sizing. The delivery was fast and the product was of high quality. Our son who is a joiner helped my husband to fit the door, it would have been very difficult for my husband to fit without someone with joinery skills. My husband is a decent DIY person. The doors look fantastic!”

Vufold 5 star review on 2nd May 2023

Vufold 5 star review on 2nd May 2023

Vufold 5 star review on 2nd May 2023

Vufold 5 star review on 2nd May 2023

Vufold 5 star review on 2nd May 2023

Posted 11 months ago

Hi Bernadette, Thank you for leaving such a great review, we are delighted to hear how pleased you are with both the product and service received. We can see why you are pleased with the end result - your project does look fantastic! Best regards Vufold

Posted 10 months ago

“Excellent communications throughout. Order delivered on time in good condition. A pleasure to deal with this company,and a good value product. Recommended.”

Posted 11 months ago

Many thanks for the fantastic feedback Geoff - delighted to hear how pleased you are! Kind regards Vufold

Posted 11 months ago

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Vufold is rated 4.8 based on 1,833 reviews