Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to have a faster and more efficient contact. Also a shorter delivery time”

Helpful Report

Hi Theano, Thank you for the review, apologies for the delivery time but we have restricted our Delivery services to Greece to what we think is the best value for money. If you would like to upgrade to a quicker delivery in future please call us to let us know and we can organise that at a higher cost. We have exchanged the parts for you free of charge with no handling fee and hopefully you have received your new replacements. Please contact us any time if you have any queries at all. Kind regards, Vital Parts

“Well I am waiting for you to get back in touch. I emailed you this morning as the rubber feet I bought from you were too big. I wonder if I can just return them to you or what.”

Helpful Report

Hi Elizabeth, Thank you for the review, we were suprised to hear your average review as we upgraded your delivery Free of charge and did try contacting yourself twice the morning of your email. Hopefully now you have received the correct sizing we sent out free for you on an upgraded delivery again. Please let us know if there is anything else we can do to help you in future. Kind regards, Vital Parts

Vital Parts is rated 4.7 based on 2,996 reviews