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Vital Parts Reviews

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

Company Reviews

Product Reviews

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 5th May 2024

Vital Parts 5 star review on 11th April 2024

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Vital Parts 5 star review on 13th August 2023

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong parts delivered and long winded process for returning and sorting out correct parts.”

Good Afternoon Robert, Thank you for taking the time to leave your feedback. I am sorry to hear that you have received the incorrect parts. I can see that this has been resolved for you with a return and a replacement order arranged for you. I have sent you a seperate email to discuss this further with you to make sure everything is resolved as agreed. Kind Regards, Victoria Customer Service Manager

“Never received our order.”

“On 4 or 5 occasions I was told someone would get back to my query for an order, surprise surprise they didn't, I had to do the chasing, when the items arrived they were the wrong order. I couldn't be bothered to phone back.”

Good Afternoon Marco, Thank you for your recent feedback, I can confirm I have attempted to contact you via telephone and email to discuss this in more detail and look forward to hearing back from you. I have not been able to locate prior communications on this matter but rest assured upon your response will be happy to look into this further for you. Kind Regards, Victoria Customer Service Manager

“I ordered 20 x PVC round end caps CAP142 size 76.2mm x 12.7mm on the 24 May and received on the 27th May CAP 145, 20 x 76.2 x 38.1, the wrong size. I tried phoning the sales dept. first thing on the 28th May but was cut off three times. I then phoned customer service who promised to find out why I had received the wrong items and that they would email me that day to let me know the reason why and when I would receive the correct size. I had to wait until 1 June for a reply, only to be told that size I required was out of stock and they would email to say when they expected them to be back in stock. I am still waiting! I have found their web site to be very slow, waiting minutes for the screen to update, difficult to contact the sales department, and promises from the customer services department unfulfilled.”

Good Afternoon Jim, Thank you for getting in touch with Vital Parts following your recent order. I am sorry to hear there were difficulties using the website and that our team was not accessible enough for you to contact. I have sent you an email to outline steps taken to resolve this matter for you and look forward to your response. Please accept my apologies for any trouble this has caused you and whilst things do not always go to plan, rest assured I will continue to work with you to resolve this in the best way. Kind Regards, Victoria Customer Service Manager.

“Parts shown in stock so paid for next day delivery. Some parts not in stock so was partly refunded but not for cost of next day delivery.”

Good Afternoon, Thank you for taking the time to leave your feedback and comments regarding your recent order with us. I can confirm I have reviewed this and can see that the refund was processed as mentioned however the order was placed for standard delivery 3-5 working days and therefore Next Day delivery would not have been processed for you. Please accept my apologies for the stock issue related to your order. If you would like to discuss this further please contact us via customerservices@vital-parts.co.uk and a member of the team will be happy to assist. Kind Regards, Victoria Customer Service Manager

“I have been informed that an order from you has been dispatched after 6 months of order.. Unacceptable..”

Good Afternoon Fedon, Thank you for getting in touch and taking the time to leave your feedback. I have only been able to locate orders placed in October that were also dispatched in October however, would like to discuss this further with you to see how we can assist. I have sent you an email separately and look forward to your response. Many thanks, Victoria Customer Service Manager.

“Extremely Poor Service, lack of response to phone calls, emails or their online advisor in response to none delivery of goods. Have no problem if companies hit snags but no excuse for poor communications.”

Good Afternoon, thank you for getting in touch with your feedback. I can confirm following an earlier telephone call, your order is being dispatched today on a Next Day service for you. If you wish to discuss this further, please let me know a suitable time to contact you and I will be happy to answer any questions you may have. Kind Regards, Victoria Customer Service Manager.

“Still waiting for delivery of some pvc caps Ordered over a week ago”

Good Afternoon, thank you for getting in touch with feedback surrounding your order. I can see that the goods have been delivered on a tracked service earlier today. Please accept my apologies for the delay around the order and should you wish to discuss this further, I will be happy to answer any questions you may have. Please do not hesitate to let me know a suitable time to call you to discuss. Kind Regards, Victoria Customer Service Manager

“Our order no. HS1636/613 was placed on the 7th April 2021, with request for ASAP delivery to our office i.e. within a couple of days. Goods actually arrived on the 16th April”

Good Afternoon Marion, thank you for getting in touch regarding your recent order, I can see as per the tracking information the order was delivered dated 13/04/2021 following the order being put through our systems the previous Friday. If you wish to discuss this further, please do not hesitate to contact me via customerservices@vital-parts.co.uk. Kind Regards, Victoria. Vital Parts.

“Parts didn't arrive so had to purchase from elsewhere. After chasing them up now have them but not ideal”

“I ordered 80mm grommets but received 60mm so not very satisfied at all I have phoned and left message and e-mailed with no reply, at a cost of £1.44 each order cost £72 so cost of 60mm would not cost this much so can I have them picked up and 80mm sent please”

“Still waiting for my delivery. Would have given the delivery company zero stars.”

“Ordered these a month ago and they still haven't arrived”

“The parts never arrived.”

Good Afternoon Gerry, Thank you for taking the time to leave your review. Please be assured I have looked into this for you and can see that this has been with the courier in the destination country for some time. I have contacted them for you to reconfirm the address in the hope that this can soon be resolved. Please be assured, our Customer Service team are on hand to deal with any delays or issues that may arise and can be contacted in usual business hours. If you require any further assistance or information, please let me know and as soon as I have any update from Parcel Force, I will contact you accordingly. Kind Regards, Victoria Customer Service Manager.

“Had to chase order that were placed several weeks prior. With poor responses from supplier”

Hi There, Thank you for taking the time to leave your comments. I am sorry to hear that the delivery time frame was not as expected. I can confirm that the order was dispatched the following day on a 48 hour service. As this fell on a Friday, the next working day available was Monday of which I can see this was then received. Please do not hesitate to contact our Customer Service Team if you wish to discuss this in more detail and we will be happy to help wherever possible. Kind regards, Victoria Customer Service Manager.

“Unsatisfactory customer service”

Good Afternoon, Thank you for taking the time to leave your review, our service is really important to us and I can see based on the order number provided that we contacted you on the 15.09.2020 with a resolution for your query. If you would like to discuss this further, please let me know suitable time to discuss or alternatively, email our customer service department via customerservices@vital-parts.co.uk Kind regards, Victoria Customer Service Department

“It wasn’t the right size and I am no better off. So disappointing.”

Vital Parts 1 star review on 12th August 2020

“We ordered 300 odd adhesive rubber pads for delivery in plenty of time for our deadline, we were then told over week later that they didnt have any in stock so we would have to wait. still no sign so we called twice and was assured they would arrive the next morning before 10am, on the day we needed them. We then had a call at 9.45am that morning saying they was not coming. Basically order if your in no rush to get them or working to a deadline!!! Terrible service.”

Hi There, Thank you for taking the time to raise this with us and please accept my apologies that there were delays in getting your order to you. I have sent you a private response to obtain some details regarding your query in the hope to resolve this for you. Regards, Vickie Customer Service Dept.

“I placed my order on Thursday and I paid extra for the delivery in 1-2 days. I received my order only today - Tuesday. So I don’t know how that happen, but it was very urgent for me and I am disappointed. I would expect a refund for the delivery fees that I paid, as my order came not in time. Looking forward for your answer.”

“Hard to review something that has not yet arrived”

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Vital Parts is rated 4.7 based on 2,981 reviews