Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,995 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to chase order that were placed several weeks prior. With poor responses from supplier”

Helpful Report

Hi There, Thank you for taking the time to leave your comments. I am sorry to hear that the delivery time frame was not as expected. I can confirm that the order was dispatched the following day on a 48 hour service. As this fell on a Friday, the next working day available was Monday of which I can see this was then received. Please do not hesitate to contact our Customer Service Team if you wish to discuss this in more detail and we will be happy to help wherever possible. Kind regards, Victoria Customer Service Manager.

“Unsatisfactory customer service”

Helpful Report

Good Afternoon, Thank you for taking the time to leave your review, our service is really important to us and I can see based on the order number provided that we contacted you on the 15.09.2020 with a resolution for your query. If you would like to discuss this further, please let me know suitable time to discuss or alternatively, email our customer service department via customerservices@vital-parts.co.uk Kind regards, Victoria Customer Service Department

“It wasn’t the right size and I am no better off. So disappointing.”

Vital Parts 1 star review on 12th August 2020

Helpful Report

“We ordered 300 odd adhesive rubber pads for delivery in plenty of time for our deadline, we were then told over week later that they didnt have any in stock so we would have to wait. still no sign so we called twice and was assured they would arrive the next morning before 10am, on the day we needed them. We then had a call at 9.45am that morning saying they was not coming. Basically order if your in no rush to get them or working to a deadline!!! Terrible service.”

Helpful Report

Hi There, Thank you for taking the time to raise this with us and please accept my apologies that there were delays in getting your order to you. I have sent you a private response to obtain some details regarding your query in the hope to resolve this for you. Regards, Vickie Customer Service Dept.

“I placed my order on Thursday and I paid extra for the delivery in 1-2 days. I received my order only today - Tuesday. So I don’t know how that happen, but it was very urgent for me and I am disappointed. I would expect a refund for the delivery fees that I paid, as my order came not in time. Looking forward for your answer.”

Helpful Report

“Hard to review something that has not yet arrived”

Helpful Report

“I Ordered 6 different items on 12/3. I received a phone call on 13/3 that 2 items were out of stock. It was agreed to send what you had with the rest to follow. By the 19/3 I had not received anything so I phoned to be told that due to an error nothing had been sent out and I had missed the deadline for next day delivery so the earliest a delivery could be made was the 21/3.”

Helpful Report

Hey Ian As per our telephone call, I sincerely apologise for this issue. I have put these on a pre-noon delivery for Thursday for you and the balance will be send via this method once this comes back into stock. If there is anything else we can do for you please let us know. We can send you some free samples or next time you order we can offer a free next day delivery? Do not hesitate to get in touch if you require any further help. Kind Regards Lisa C, Vital Parts

“Just to let you know,that it took your company nearly a month to send correct parts ordered,two white blanks,twice you sent out black blanks,even though the packaging stated white,I phoned,order was supposed to be sent out and obviously wasn't. 😨😣”

Helpful Report

Hey Michael, as per our telephone call I deeply apologies for the issues you have had with our service. I am glad you have now received the correct product and if there is anything else we can do for you please let us know. Kind Regards Lisa C, Vital Parts

“We have not received the items till date ( after 1 month)”

Helpful Report

Hey Sudhir, sorry to hear you have not received your order. I will be in touch via email to see if we can get a replacement out to you. Please let us know if there is anything else we can do for you. Kind Regards Lisa C, Vital Parts

“Ordered rubber glides on Monday, we were expecting them Tuesday delivered and Wednesday we had to call and find out that they are not in stock till next week Wednesday. Cancelled the order”

Helpful Report

Hi Paul, I'm really sorry with regards to your order, unfortunately we haven't got the quantity available you need until these are manufactured but we can offer the more expensive PADS004 for you which are in stock if this would be suitable and upgrade your delivery? Kind regards, Customer Service

“Wrong item. Waiting for returning items and get my money back. No reply to my enquire from customer service.”

Vital Parts 1 star review on 15th January 2019

Helpful Report

Hi Benito, apologies for the issues you experienced with this order. This has now been refunded for you as a gesture of goodwill, as we appreciate that the products you received were slightly different to the pictures on our website. From time to time due to the manufacturing processes involved with the smaller/larger product sizes, products can look slightly different to expected, but is something we are looking at on a pro-active basis to prevent further issues from arising. We hope that this hasn't put you off from using our service again. Kind regards, Josh B

“I have requested an exchange for my items but I have yet to have a response. Poor customer service. I will be ordering parts elsewhere from now on.”

Helpful Report

Hi Oliver, apologies that it took longer than expected to respond to the return request, from time to time these requests can build up due to processing but we are always trying to improve efficiency here so your feedback has been noted. I do believe your request has now been dealt with and the items exchanged. I hope that this resolution was satisfactory and that you won't be put off from using us in the future. If there is anything else we can do to help, please do get in touch via email or over the phone. Kind regards, Josh B.

“I have not received the items to date. I have sent an e-mail to harrys@vital parts.co.uk and have had no response. I also talked to a person on the chat line and they said they would chase up the order but to date still have had no response. I have purchased the same items proviously and had no issue so I dont know what the issue is this time. Still havce not received the items. Kind regards, Mark.”

Helpful Report

Hi Mark, please accept our apologies for not responding to your enquiry in good time. The issue with your order came from our courier DPD delaying the parcel for a reason not given, this meant that there was a delay in response whilst we looked into it. In the meantime we have sent out a replacement which should hopefully be with you soon, the tracking details have been forwarded to your email for your reference. If there is anything else we can do to help, please do give us a call or send us an email. Regards, Josh.

“Parts do no fit into standard scaffold tubes so pretty useless to us.”

Helpful Report

Hi Sean, Apologies that you had an issue with our product, the Scaffold Inserts are detailed with all of their measurements on our website to avoid issues like this. However, we would of course be more than happy to exchange or refund your order as we understand that sometimes things like this can happen. In the meantime I have passed your details onto our customer services team who will be in contact shortly to provide a resolution. Kind regards, Josh B, Website Manager.

“I bought the sliders to go on the bottom of my new patio furniture,as the furniture was marking my new hardwood decking, in truth these haven't worked as well as I hoped, the rubber part the slider keeps coming off of the washer and leaving the screw to dig in as it rubs over the gaps between the decking boards, this could be down to the design or the application I'm using them for”

Helpful Report

Hi Martin, Apologies that the products you purchased didn't work as well as you hoped, we are always here to provide advice and re-assurance where required as we understand our products can sometimes be confusing to somebody who hasn't come across them previously. I hope that you have received contact from our customer care team who will take steps to ensure that you're satisfied with your order, if you have any issues or anything related to this then please feel free to get in touch on 01233 713 581. Kindest regards Josh - Online Sales Department

Vital Parts is rated 4.7 based on 2,995 reviews