Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy transaction and good communications. Fast Delivery. would use again”

Helpful Report

“The Vital Parts team have always been very helpful when I have had a query about a product. I recently needed some castors and the lady I spoke to went to a lot of trouble to find the best castors for me. vital Parts have a high standard of customer service and I definitely recommend this company.”

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“Great company. So helpful and professional. A pleasure to deal with them and it doesn't matter if you need some very small part or something expensive you always get the same friendly, prompt service”

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“parts ordered and supplied were first class and did the job on my chairs just as they should I would recommend your company to everyone”

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“Great product and excellent service”

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“order arrived on time and the correct parts”

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“Excellent website & range of products & customer service, prompt delivery”

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“Michael Innis helped me. He has a good attitude, which is the most important feature for a business. He went out of his way to help. Thank you.”

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“The ordering was easy & delivery was good. There was a problem with stock & they phoned immediately to offer an alternative which was accepted & is just as suitable for the job.”

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“Excellent. Many thanks.*****”

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“Speedy delivery even faster than I expected, very good price, excellent quality and exactly what I wanted. Will always look at this site first from now on.”

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“Excellent, faultless. was what i wanted did what i wanted.”

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“Phenomenal service was called within hours of my internet order to check details were correct ,will highly recommend customer service ,items arrived promptly and in perfect condition ,wish all UK companies were this efficient and customer orientated,would highly recommend this company .”

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“Great service Thank you”

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“Got some screw on felt pads to stop our kitchen chairs making such a horrible noise on the tiled floor. They are strong and work wonderfully. As they’re such good quality I think they’ll last a long time. Very pleased.”

Vital Parts 5 star review on 16th June 2022

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“Good service , product as described”

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“The metal threaded inserts were a perfect fit and were dispatched very quickly. Excellent service, would definitely use again.”

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“Everything was fine great service”

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“Great service and competitive prices - always delivery quicky.”

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“Excellent service. There was a mistake with the picking of the items, but this was resolved quickly and easily with excellent customer service. Would recommend!”

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Vital Parts is rated 4.7 based on 2,996 reviews