Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service excellent product.”

Helpful Report

“These adjustable feet with plastic 'gliders' was an exact match for my minor requirements. Unnfortunately, I do not have the facilities to mechanically engineer domestic parts that I require, So imagine my pleasure in finding the exact small part that I required. What a great name for a company! AND you care enough to package & send me two adjustable feet worth less than £10, including carriage AND Promptly, too!! THANK YOU VITAL PARTS”

Helpful Report

“Items received as described, well packaged and in the timescale stipulated. Very pleased with service and products. Will certainly use Vital Parts again. Highly recommended”

Helpful Report

“Good service - Parts arrived promptly as ordered . Wiil use Vital Parts again”

Helpful Report

“I was firstly sent a free sample by Vital Parts, this showed me the high quality of the parts that I intended buying. My order was acknowledged almost immediately and I received my order quickly and well packed. Thank You.”

Helpful Report

“Very good service, quick and efficient. Good website so I could find exactly what I needed which from my point of view was quite specialised. I would use this firm again.”

Helpful Report

“Ordered inserts for square section wrought iron gate. Excellent service for shipment to France. Overall cost including delivery was less than on French sites and delivery was much quicker. Prompt and efficient service.”

Helpful Report

“Very helpful for such a small order and fast delivery.”

Helpful Report

“I needed to stop up a hole in a glass jar so I ordered a couple of bungs, V-P actually phoned me to discuss my requirement. Delivery was swift & I now have exactly what I needed. This is how internet shopping should be-Well Done!”

Helpful Report

“I needed furniture glides but wasn't sure which to get, Teflon or felt. The Vital-Parts sales guy was really helpful and knowledgeable and they even allowed me to split a pack of 16 into 8 of each type, under the premise that I would return and swap the ones I didn't like. I kept them all. I'll definitely shop from them again.”

Helpful Report

“Great, fast service. Product was exactly what we needed.”

Helpful Report

“The tube plugs were just what I needed. Supplied in small quantities at the a good price.”

Helpful Report

“1st Class service”

Helpful Report

“Although out of stock of the ordered items, so shouldn’t have offered a quick delivery, their prompt follow-up and ability to offer a suitable equivalent was first class. Incidentally, the product “Weight Rated Fixed Machine Feet” make ideal feet for garden chairs on grooved softwood decking. Very pleased with the service. Thanks.”

Helpful Report

“Easy to use site, plenty of pictures and measurements and a quick dispatch and delivery”

Helpful Report

“They are great to work with. Very helpful and friendly to talk to on the phone and promptly filled my order”

Helpful Report

“Easy website to use...found what i wanted quickly and great value even though I had to pay delivery.”

Helpful Report

“Thanks for quick service, your easy to use website, only downside, having to pay twice as much for the postage as I paid for the parts, but thats the nature of the patrs I ordered.”

Helpful Report

“Top draw excellent much better than the sticky pads you get in B&Q. Would use again Steven”

Helpful Report

“Excellent range of products; well resented website; ordering very easy and straightforward; product delivery superb. Thank you”

Helpful Report

Vital Parts is rated 4.7 based on 3,000 reviews