Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was very good, they were happy to send samples before ordering. The delivery was very quicker than expected . Overal we were pleased with the purchase.”

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“Excellent service, a caring company with real people not machines”

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“I would like to have a faster and more efficient contact. Also a shorter delivery time”

Helpful Report

Hi Theano, Thank you for the review, apologies for the delivery time but we have restricted our Delivery services to Greece to what we think is the best value for money. If you would like to upgrade to a quicker delivery in future please call us to let us know and we can organise that at a higher cost. We have exchanged the parts for you free of charge with no handling fee and hopefully you have received your new replacements. Please contact us any time if you have any queries at all. Kind regards, Vital Parts

“Did what they were designed for, fitted the chair legs perfectly.”

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“Service was promp and order arived within days, very pleased, goods where as advveetised.”

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“Well I am waiting for you to get back in touch. I emailed you this morning as the rubber feet I bought from you were too big. I wonder if I can just return them to you or what.”

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Hi Elizabeth, Thank you for the review, we were suprised to hear your average review as we upgraded your delivery Free of charge and did try contacting yourself twice the morning of your email. Hopefully now you have received the correct sizing we sent out free for you on an upgraded delivery again. Please let us know if there is anything else we can do to help you in future. Kind regards, Vital Parts

“Easy to order. Very prompt delivery”

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“Simple ordering, good value and speedy delivery”

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“Great! Mike was very helpful as I was ordering this product for work, he listened and advised me accordingly. Will use again. Well done and thank you.”

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“Excellent range, free samples and speedy delivery.”

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“A brilliant service with very helpful and friendly advice leading to a different product being bought which worked perfectly for the job in hand. Super-quick delivery meant the parts were with me the day after I ordered them! All in all a superb service. Thank you!”

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“The insert feet were difficult to fit in the tube legs of my chairs. The internal diameters of the legs varied noticeably. Eventually found that I needed to trim off some of the first' flexible insert' and also use some washing-up liquid to allow insertion of foot into leg.Otherwise good product.”

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“Ideal for the purpose of cleaning hearing aid tubes.”

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“Classroom chair feet were excellent quality and easy to knock in, expensive but I will be placing further orders.”

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“Very informative staff and excellent prices compared to S&R for the same item.”

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“Quick and easy. Price competitive as well.”

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Vital Parts is rated 4.7 based on 2,996 reviews