Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vital Parts has the right products. I am happy with the product but it is extremely complicated to buy something from England if you live in Sweden. Lots of paperwork and customs costs. Best Regards Leif Gustafsson”

Helpful Report

“Parts arrived after being delayed by the Chas at our local sorting office, however they appear to be exactly what I needed, albeit I swopped the screws for stainless steel as they will be used on garden furniture, fully expect these when fitted to make movement of said furniture much easier.”

Helpful Report

“nice and easy to use will use again quick turn around”

Helpful Report

“all parts recieved and are exactly as required”

Helpful Report

Good Afternoon, Thank you for getting in touch with your feedback. Following our telephone call, I am pleased the goods arrived and are now with you. Looking at the tracking they arrived on the same day as your review was left so apologies for the slight cross over there. If you have any further questions, please do not hesitate to contact our Customer Service team on 01233 713581. Kind Regards Victoria Dryden Customer Service Manager

“Second time I have purchased from Vital Parts. Both times I couldn't quite find the size I needed so bought two sizes to be sure. As I am only buying tiny quantities the option of special sizes is not realistic. The last order was delayed due to lack of stock but I was kept well informed on options and delivery”

Helpful Report

“Delivery was a bit slow, probably due to the Christmas rush, so not the supplier's fault.”

Helpful Report

“Pleased and satisfied with my purchase. Have ordered from your company before so knew where to come for further items.”

Helpful Report

“quick service , the fittings i received were good they did the job . good company to deal with”

Helpful Report

“Highly successful & on time”

Helpful Report

“It does what is says in the tin! Good service”

Helpful Report

“Very good service and product.”

Helpful Report

“Excellent customer service, and outstanding choice of products. One item I ordered was out of stock but I was contacted by email and phone call offering alternative options. Items were well packaged and arrived as described.”

Helpful Report

“Easy to use website ad staff on the phone were helpful and courteous”

Helpful Report

“Great range of parts and good service. Not the cheapest but at least can buy smaller quantities.”

Helpful Report

“Would have been 5 stars but one of the parts that I ordered was not in stock. I was phoned and was offered a near replacement which I accepted. All in all a very good service.”

Helpful Report

“Didn't have the parts that I wanted but offered a sensible alternative. Prompt, clear info good prices.”

Helpful Report

“Website comprehensive, lots of detail but simple to follow. I got exacly what I needed and delivery was prompt. One of the easier things to do on the net!”

Helpful Report

“Quick delivery of what I needed. Parts of good quality”

Helpful Report

“After ordering the parts in August I received them last week but was disappointed as the finish was not as the sample, I was given.”

Helpful Report

“This was the first order from Vital Parts and they were very helpful and parts arrived on time.”

Helpful Report

Vital Parts is rated 4.7 based on 2,981 reviews