Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, very easy to order dispatched and arrived very quickly. I work for a charity that look after a park and needed the parts.”

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“This is an excellent company with helpful and knowledgeable online chat staff and uses an excellent follow up to ensure I can only give 100% positive feedback. Delivery on time. I will certainly use them again. Thanks very much”

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“very helpful staff got the items to us the next day”

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“Very pleased with purchase. Good communication from Vital Parts to provide alternative bits when the ones I ordered were unavailable. Thanks”

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“As per description, good quality, no issues and arrived as advised. Very happy.”

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“Excellent service; very prompt despatch and delivery; well packaged and exactly what I wanted. I will use again and would recommend.”

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“Excellent service - particularly helpful to have received free samples of saddle feet thereby ensuring correct product size ordered.”

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“Knowledgeable, helpful & polite sales staff. Excellent products, delivered quickly.”

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“Really good. Contacted by phone as there was an issue with order, sorted straight away - with better option. Delivered next day.”

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“Good range of products, great prices and super fast delivery. Very happy. Would recommend and buy from Vital Parts again.”

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“Excellent customer support/service, quick delivery of a quality product. Highly recommend”

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“First class products and first class service. Very quick delivery for both the free samples and the subsequent order.”

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“helpful customer service & prompt delivery thank you”

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“I was after some parts that I couldn’t get easily- Vital had a larger range and exactly what I was after - dispatched and received quickly - excellent service all round - highly recommend”

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“Very speedy service”

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“You helped, were interested in my requirement and made me feel that you cared about my purchase, even though it was not much more than £20. If more British Industry behaved in this way, we would be a world powerhouse of industry. Sadly, few companies are like you.”

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“Good quality parts, delivered quickly, though minimum order requirement can make them expensive!”

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“Excellent delivery time”

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“Fast, efficient service - would use again”

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“We needed replacement screw-in feet for our table and 6 chairs. We went to their site in Maidstone. Luke helped us sort out the correct replacements even when I changed my mind a couple of times. The service, quality and price was second to none. We would recommend them to every body. Thank you. Ron & Jackie Gray”

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Vital Parts is rated 4.7 based on 3,000 reviews