Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent return and exchange process”

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“Delivery quicker than expected!”

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“Helpful advice over telephone followed by efficient delivery of the right goods”

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“Quick and professional service will use again”

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“I search the internet high & low to get the inserts for my garden furniture. I came across your website and spoke to a member of your staff who advised me how to order the correct size of insert and I was delighted to fit the items which fitted perfect”

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“Phone manner very helpful delivery very good”

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“Excellent service and products”

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“Whenever you order you get confirmation emails to let you know what's happening and an expectedcdelivery date, my orders have always been delivered early.”

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“The order was dealt with efficiently after trying a sample.”

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“Parts ordered were for a Gazebo purchased in Singapore, was not confident parts would fit exactly. However parts received were perfect and now fitted. So far all orders received have been first class and promptly received.”

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“Very happy with the product and it fits perfectly fine very pleased”

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“Good products excellent service definitely recommend”

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“Very helpful, supplied samples quickly, follow-up phone call to check if I had received them, order placed and items arrived quickly, items have been fitted (chair leg feet - tapered), they are black but non-marking, very good value for a quality product”

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“I only needed one box section end they were very helpful and had the size i needed would highly recommend.”

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“First time using Vital Parts and only placed a small order, but there was no problem and the service was first class. Have now added them to our list of prefered providers.”

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“Excellent service, even on a small order, AND even sent me some samples prior to me placing an order. Just made ordering and delivery so simple.”

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“Very polite and helpful staff. Quick delivery of samples. Fast service on the following main order.”

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“informative, helpful and prompt”

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“You delivered very quickly, as promised, and the goods were 1st class exactly as described.”

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“I was particularly pleased that Vital Parts treated my order as important, even though it was a small order made up of low numbers of components. Their range of products is great, and some would be hard to find in domestic catalogues. Great company, with fast delivery. I've already recommended them to a friend.”

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Vital Parts is rated 4.7 based on 3,000 reviews