Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,994 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service good advice on the phone call Delivery quick and informed by email all the way”

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“I managed to find the parts I required at Vital Parts after an unsuccessful search on the internet. The said parts were received as described, reasonably priced and delivery was prompt. I shall definitely buy from Vital Parts again in the future and I’m happy to recommend them as a business.”

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“Excellent customer service. They didn't have the part I wanted in black so phoned to ask if white would be acceptable. Order arrived quickly and had everything I needed.”

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“Paid £11:00 for product but paid £12:00 for next day delivery which took 4days so not the best customer service .”

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“Needed some replacement plastic feet for furniture and Vital Parts had a great range and just the sizes I needed. Delivery was quick. Would recommend.”

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“Great products but poor delivery performance and slapdash customer service having delivered the wrong parts. Corrected in the end but took almost two weeks to sort.”

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“Such a wide range of components in stock. Every time I order, the order is processed quickly and the goods arrive the next working day. I can rely on Vital Parts to have stock and deliver quickly.”

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“First class service all round”

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“From order to delivery It was a great experience - thank you Vital Parts”

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“Good ordering system with great prices.”

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“Fast snd friendly !”

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“Easy to purchase on their website”

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“Excellent service as always and the quality is second to none”

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“Easy to order, arrived as specified & fitted within 1 week! Great service, will use again.”

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“Original items were not in stock, however details of potential alternatives were offered. Order dispatched quickly and items were well packaged and exactly as described.”

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“Great service. I got a phone call offering 2 samples. 1 of the samples was correct for size so place the order and received my goods. All this happened within a week.”

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“Very helpful staff with a speedy delivery.”

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“Found the website easy to navigate around. Found the correct product for the application. Ordering was easy and the parts arrived promptly Well done”

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“Good product, good prices and good people to deal with.”

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“Very good and helpful when I phoned them advised me that if I ordered a certain amount I would save money.”

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Vital Parts is rated 4.7 based on 2,994 reviews