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Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service
average delivery time	Next Day
on-time delivery	97%
accurate and undamaged orders	100%
Customer Service
communication channels	Telephone, Email
queries resolved in	Under an hour
customer service	4.69 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a specific pipe end bung and had looked everywhere then found just the thing at Vtal Parts. Good prices and speedy delivery. Very pleased.”

“Very efficient service, and helpful when I called for advice.”

“What a great shop this is. It has every 'thingy' that you'll ever need. They have all those little bits of plastic that you can never find anywhere. So it's grommets, glides, feet, fasteners edging stoppers and so on in every conceivable size. The prices are very reasonable and prompt delivery. A great time saver.”

“Customer service is excellent. The only issue I have is that the full quantity of desk feet I ordered was not available and I wasn't advised until I received the order. Other than that the ordering process was easy and Kelsey was very helpful. We will definitely be using Vital Parts again.”

“Extensive range of products at reasonable price. Excellent customer service and prompt delivery.”

“Parts as described, quick delivery”

“Although we had a little trouble initially sorting out the right sized components, I now have 4 new protective ferrules for the metal legs of my spare bed after the original ones finally disintegrated. My grandchildren's wild bedtime antics will no longer cut up the flooring. Members of Vital Parts customer services team were friendly and helpful at all times.”

“Efficient service even with 1 foot missing!”

“Thank goodness for this website. I ordered an Armchair from another website online that came with a foot missing and to save the hassle of sending it Back and waiting weeks for a replacement chair I ordered a replacement foot from here and it is exactly what I’m looking for. Looks identical to the rest and is the perfect size. I am delighted with my purchase. Will keep this site in mind if I have anymore problems with faulty furniture. Super fast delivery.”

“Exactly what I wanted and website easy to use”

“Quality parts quick service”

“Although only small, Vital Parts dealt with my order promptly and efficiently and made me feel valued as a customer. Very pleased with the product and the service I received. Thank you”

“Great, prompt service.”

“I was sent a few free ferrules so I could choose which ones I wanted - my order came within a few days - I wouldnt get the range or number I wanted from B&Q or the like - a great service. John Hawley”

“Excellent service”

“Good website and delivered on time”

“I have used these guys a couple of times now, they are really helpful and the delivery is as promised, would definitely recommend... 5 * from me”

“Haven't fit the feet fully as yet but they look to be just what I wanted.”

“First rate from the excellent online description of small parts, which met my requirements exactly, through to fast despatch and arrival. Also, I had email with their customer service and the fast and polite response from them meant that I would not hesitate to recommend them.”

“Quick, easy, efficient and effective.”

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Vital Parts is rated 4.79 based on 1,172 reviews