Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 2,999 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items, one was not in stock and an alternative was offered to me. Delivery was speedy, once I'd agreed the substitution. Great service and product. Super choice on the website. Most impressive!”

Helpful Report

“Very good service. The ordered part was not available so a quick call to notify me and ask if an alternative dimension would be acceptable meant there were no delays in the delivery. And the alternative parts fitted perfectly. Many thanks”

Helpful Report

“A quality pack of metal hinges and great communication. Thanks”

Helpful Report

“Turned up as requested”

Helpful Report

“The part offered as an aternative to the one ordered that was out of stock. Did fit, although it was quite tight and part of the ribs were shaved off by the end of the tube.”

Helpful Report

“They advertised Grey caps. They didn't have any . They rang me to say so . They then said they had Black available. They asked if they could send Black instead of Grey . I said yes . They arrived 3 days later . Good service.”

Helpful Report

“Easy to order, parts as described, prompt delivery. Great!”

Helpful Report

“Excellent customer service as usual.”

Helpful Report

“Good stuff and quick delivery.”

Helpful Report

“A great company to buy from. Order arrived quickly and well packaged. I've also asked for an item which is not stocked and with an unusual shape and purpose, they are helping me to find the part, that proves to me that they are a reputable company and customers do matter. Brilliant!”

Helpful Report

“Very helpful customer service and quick delivery. 👌”

Helpful Report

“The website was very easy to use and the part were very well described.The delivery was excellent and the parts were perfect and exactly as described. Thank you for your prompt and efficient service”

Helpful Report

“Excellent service and the order was delivered on time”

Helpful Report

“We had cavity wall insulation put through our cladding, hence left with holes. The grey caps worked an absolute treat especially as you have such a large variety of sized.”

Helpful Report

“Delivered as stated.exactly what I was looking for.”

Helpful Report

“Easy to find what you need and order. Parts sent in good time and of good quality. Overall good VFM”

Helpful Report

“received on time was a replacement from what i ordered but has done what i wanted will recommend to others or order again”

Helpful Report

“Excellent service and fast delivery”

Helpful Report

“Weight Rated Articulated Feet & Cone Shaped D-Nuts (x6) arrived on time and are now fitted to my workbench, perfect for the job and good value for money. No complaints to date.”

Helpful Report

“As an existing customer of Vital, I find myself returning to this company as it fulfills my needs, delivers on time and their products are quality which is what I require to complement my own work.”

Helpful Report

Vital Parts is rated 4.7 based on 2,999 reviews