Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,004 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These were perfect for us. Almost exactly the same as the original ones we needed to replace and since the originals are posted from Europe these were much better value”

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“Prompt delivery, good value and reliable service”

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“Excellent customer service and product knowledge, also then followed up after delivery to ensure all ok. Highly recommend and have already placed another order.”

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“Slight problem with my order but this was fully explained and alternatives offered.”

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“Great service”

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“Ordered two items, one was not in stock and an alternative was offered to me. Delivery was speedy, once I'd agreed the substitution. Great service and product. Super choice on the website. Most impressive!”

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“Very good service. The ordered part was not available so a quick call to notify me and ask if an alternative dimension would be acceptable meant there were no delays in the delivery. And the alternative parts fitted perfectly. Many thanks”

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“A quality pack of metal hinges and great communication. Thanks”

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“Turned up as requested”

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“The part offered as an aternative to the one ordered that was out of stock. Did fit, although it was quite tight and part of the ribs were shaved off by the end of the tube.”

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“They advertised Grey caps. They didn't have any . They rang me to say so . They then said they had Black available. They asked if they could send Black instead of Grey . I said yes . They arrived 3 days later . Good service.”

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“Easy to order, parts as described, prompt delivery. Great!”

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“Excellent customer service as usual.”

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“Good stuff and quick delivery.”

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“A great company to buy from. Order arrived quickly and well packaged. I've also asked for an item which is not stocked and with an unusual shape and purpose, they are helping me to find the part, that proves to me that they are a reputable company and customers do matter. Brilliant!”

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“Very helpful customer service and quick delivery. 👌”

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“The website was very easy to use and the part were very well described.The delivery was excellent and the parts were perfect and exactly as described. Thank you for your prompt and efficient service”

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“Excellent service and the order was delivered on time”

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“We had cavity wall insulation put through our cladding, hence left with holes. The grey caps worked an absolute treat especially as you have such a large variety of sized.”

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“Delivered as stated.exactly what I was looking for.”

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Vital Parts is rated 4.7 based on 3,004 reviews