Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,264 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A must for all lover’s of car’s will remember the experience forever thanks to my kids and special thanks to staff and instructors at castle coombe circuit”

Helpful Report

Posted 7 years ago

“The shard was amazing, we didn’t stay for too long however as there isn’t facilities to sit down and relax, there is a bar however to have a drink. Loved the food at the London steak house, there was a bit of a wait but we did go at a very busy time on a Saturday. Would recommend to anyone.”

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Posted 7 years ago

“Efficient, great prices. We will continue to use Virgin Experiences”

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Posted 7 years ago

“amazing! I always find vouchers for everyone on here, from spa days to paintballing, they have never failed me in giving my family and friends amazing gifts”

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Posted 7 years ago

“Great and simple process. Received as a present and really enjoyed it.”

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Posted 7 years ago

“I could not book the Clay Pigeon Experience. The stated venues did not offer it. Those further away could only offer weekends. I wanted to defer the experience until the New Year and was told that I could not. It was a swizz and a disappointment.”

Helpful Report

Posted 7 years ago

Hi Mary, we are very sorry to hear that you have been struggling to make your booking. After looking into your voucher, it does appear that a booking has now been made on the voucher with the supplier for this experience. If you do come across any further problems in regards to your booking, please do contact our friendly Customer Services team on 0344 504 0844.

Posted 7 years ago

“A fabulous experience! Would thoroughly recommend it 😀”

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Posted 7 years ago

“Should be half the price atleast for what you receive. No clear instructions online about having to active the voucher to print a form to fill and pay for another delivery to send it elsewhere. It took 3weeks exactly to receive my item after voucher activation. Poor customer service while I enquired after two weeks of waiting.”

Helpful Report

Posted 7 years ago

Hi there, thank you for your recent review. With our vouchers, they do need to be activated for the booking details to be received however we do advise on the physical voucher itself to activate your voucher to view these. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise if this had been missed. Having looked into your voucher, we can see you had been in contact with our Customer Services team and they had been looking into this further for you to see when your item would be received. We are happy to hear you have now received your item.

Posted 7 years ago

“Fantastic service. Very easy to purchase and explains how to redeem vouchers with ease. They have some fantastic offers that can ssve you a lot of money and the customer service is happy to answer any questions you may have.”

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Posted 7 years ago

“a fantastic day well arranged by all concerned . had a constant smile on my face .”

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Posted 7 years ago

“do not expect any back up from virgin if an experience is poor. drove 61 miles to an experience , company did not show up ,although 25 other people expecting same experience did.virgin unwilling to either offer travel expenses or put pressure on the company they advertise and take our money for.”

Helpful Report

Posted 7 years ago

Hi there, we are very sorry to hear of your disappointment. We can only sincerely apologise that the suppliers did not show up on the date of your experience and we can see that you have spoken with one of our advisors. We would recommend getting in contact with the suppliers and advising that you would like to make a re-booking on a date that would be suitable for yourself and the suppliers.

Posted 7 years ago

“Great value for money”

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Posted 7 years ago

“I gifted this to a relative. It was fantastic and he loved the experience BUT why did the massage last only 45 minutes instead of the expected 90 minutes? I am disappointed on that and don't understand what happened. The voucher and reviews mentioned 90 minutes for the massage itself.”

Helpful Report

Posted 7 years ago

“The day we went the shard was in fog.so im going back free in a 3 months window.did go to the top and had champagne.it looks fantastic and can't wait to go back.was very impressed with the security.”

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Posted 7 years ago

“PLEANTY TO SEE I ENJOY HISTORY RELATED PLACES”

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Posted 7 years ago

“I purchased a Harry Potter studio tour and lunch at Mercure hotel as a 60th birthday present. I also paid to extend the life of the voucher Over the years I have purchased a number of Red Letter Day vouchers and have enjoyed all of the experiences. However, the service received at the Mercure hotel yesterday was absolutely appalling. We arrived for lunch at 2pm as arranged and were shown to our table. The first course did not reach us until 2.50. One of the starters was salt and pepper ribs. Not only had it taken 50 minutes to arrive but it was also served cold! Despite having complained about the service by 3.20pm we still had not received our main course and so decided to leave. The service we received was also experienced by two other couples who were already seated when we arrived. One couple had not been served anything and the other who had just ordered a mains received their food as we were leaving.”

Helpful Report

Posted 7 years ago

Hi Jane, thank you for your recent review. We are very sorry to hear that you are disappointed with your experience. However unfortunately we are not Red Letter Days and this is not something that we are able to help with we are afraid. We would recommend speaking with Red Letter Days to see if there is anything they are able to do for you.

Posted 7 years ago

“We booked the view from the Shard & a 3 course meal at Marco Pierre’s Steak House. We had an amazing time and the service was amazing!”

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Posted 7 years ago

“Virgin Experience Days are amazing !! Have been on castle tours, bottomless brunches, afternoon teas, boat trips, gin tastings, and all have been fantastic .....booking is super easy & have been able to share with family and friend some extra special days out .”

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Posted 7 years ago

“Did 2 experience days through Virgin Experience days . Lovely site and so many venues. Everything is easy to find and payment side is not complicated either. I will be definitely booking more days out. Also great for Birthday or Christmas presents Eve”

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Posted 7 years ago

“Easy to order and process. No issues with Virgin experience days at all.”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,264 reviews