Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,264 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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Email:

info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad hygiene !!”

Helpful Report

Posted 7 years ago

Good afternoon, we are sorry to hear of your disappointment following your recent experience. If you would like to email over your voucher details to our team on info@virginexperiencedays.co.uk and some further details of your feedback, we will then be able to look into this for yourself and hopefully reach a suitable resolution with you. We apologise again for any disappointment caused but look forward to hearing from you so that we can assist you further.

Posted 7 years ago

“I exchanged my voucher once no problem and was led to believe I could do it again for a fee if I didn’t manage to book my experience before the expiry date. Phoned today to exchange and was told that this was not now possible as they believed the voucher was over a year out of date. I proved that this was not the case by sending a picture of the vouchers but more excuses were made. A lot of money has been spent and nothing experienced. What an absolute waste of money and a disgrace that a company can take your money and not give you anything in return.”

Helpful Report

Posted 7 years ago

Hi Lorraine, we are sorry to hear of your disappointment following your recent call to our team. If you could please send us over the picture of your vouchers that you hold to social.media@virginexperiencedays.co.uk along with what it was you were looking at doing with the vouchers, we will then have a look into this for you and find the best way that we can then resolve this. We do apologise again for any disappointment caused but look forward to your email in order to move forward.

Posted 7 years ago

“Thoroughly enjoyed the experience will do it again”

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Posted 7 years ago

“Booking was incredibly easy and simple. The whole process was streamlined and extremely helpful.”

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Posted 7 years ago

“So easy to book and plan the experience. So many options to choose from. Great customer service and value for money. An amazing day and experience overall.”

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Posted 7 years ago

“Jaw dropping views & outsdtanding food!”

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Posted 7 years ago

“This was a lovely hotel with clean and tidy rooms with lots of space. Bed was really comfy and the curtains complete black out. Lovely view of the cathedral”

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Posted 7 years ago

“My girlfriend got me the old Trafford museum and tour for my birthday. It was an all round amazing day highly recommended. The tour guide was great, the food in the red cafe was great just a really great day.”

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Posted 7 years ago

“It is a great gift to give and receive. I recommend receiver goes on the website to understand and confirm closing times to avoid disappointment and get the value the voucher issuer paid.”

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Posted 7 years ago

“Please use buyagift or redletterdays, they are much more flexible. Virgin is the ONLY experience provider who requires you to take the experience before the voucher and this means booking months before the expiry (it doesn't say this anywhere and is subject to availability). If you don't manage to get a date before the end of the expiry then Virgin FINE you £20. I'm surprised this practice is allowed in 2018. The other providers only require you to book within the voucher validity which is much more flexible as you're not limited to a 9 month period.”

Helpful Report

Posted 7 years ago

Hi there, thank you for your recent review. With all of our vouchers, we do aim to be as flexible as possible with our expiry dates and they do need to be booked and used by this this date. The validity period that is provided on the voucher is agreed at the time of purchase and we do advise this information in our terms and conditions and it is written on the physical voucher itself. We can only sincerely apologise if this information had been missed. In regards to making a booking in advance, we do advise prior to purchase and upon activating the voucher that there is a lead booking time in which we recommend making a booking so that the experience voucher can be fulfilled. We do have an administration fee to extend our vouchers as the voucher has not been used within the agreed time printed on the experience voucher. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise for any disappointment and inconvenience caused.

Posted 7 years ago

“We had an experience bought by my daughter for my 50th birthday. Tea for two and membership at Alnwick Gardens. No problem booking at the venue and easy to use voucher. I will use virgin experience myself in the future.”

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Posted 7 years ago

“Behind the scenes of fav football team . Had most amazing day , museum and stadium tours . The meal was fab and the legends were great ... every fan should have it on their bucket list”

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Posted 7 years ago

“Amazing and worth the money!”

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Posted 7 years ago

“Excellent Thank you Recommend to everyone This was with Geoff and Rich, they made our day”

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Posted 7 years ago

“Great experience, beers and wines are very nice,superb liquors, good tour guide. Will go back there in the summer and stay locally.”

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Posted 7 years ago

“Brilliant and interesting day at Bletchley Park,a real eye opener.”

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Posted 7 years ago

“Great night away for our 40th wedding anniversary”

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Posted 7 years ago

“I want to award people who go for virgin experience for not to get any vouncher from them and purchase directly or use groupon etc. I got my voucher for London helicopters and twice my booking got cancelled. I then decided to get my refund back and I have been advised from London Helicpoters that they will let virgin Experience Days know that it’s not the customer fault and issue them refund. When I contacted the virgin experience days the lady I spoke to on the phone gave me false information by saying that I can’t get my refund back and I can only exchange with something else. I have mentioned that I have been told from the supplier (the helicopter London flights) that I should get my money back if it’s not the customer fault and the cancellation is made from us more then once. But the customer service of virgin Experience Days just told me that we don’t do that. You can’t get money back. I then called the London helicopter flights to let them know that I’m not able to get my money back. They were shocked to hear and told me that they giving me the false information and in that case you are eligible for Finn refund and he then called the customer of virgin Experience Days and been told the same thing and the only thing we could do to raise the issue to the higher customer service which was just waste of time as they all the same . I will never ever go back to them again. I wish if I knew and would book directly from the main supplier . Please people be aware of their terrible customer care because they will all make you fool and if for any reason you want to claim the money back there is no way you will get it back . So make choice carefully . Such a terrible experience with virgin”

Helpful Report

Posted 7 years ago

Hi Kaneez, thank you for your recent review. We are very sorry to hear of your disappointment and that you have had two cancellations on your previous bookings. Having just speaking with the supplier, we can confirm that you have checked in with them and have done your flight today. We are very happy to see that you have been able to make a re-booking with your experience voucher. Once again, please do accept our sincere apologies for any disappointment caused.

Posted 7 years ago

“Very good, easy to use voucher & worth the money.”

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Posted 7 years ago

“I have been to the Ice Bar in London, Pattesseri Valerie, mont blanc restaurant and all have been effortless and great fun.”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,264 reviews