Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.95

4.0 Rating 2,301 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

4.0

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab spa break”

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Posted 7 years ago

“Easy transaction and amazing day- great staff and day”

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Posted 7 years ago

“We had a fantastic day. The Shard staff were very efficient and the afternoon tea was delightful. The waiting staff at The restaurant couldn’t have been nicer”

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Posted 7 years ago

“We really had an amazing day! Staff couldn’t be more helpful. Tour, museum and meal all excellent and it was such a memorable day!”

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Posted 7 years ago

“Not an experience I would bother to do again”

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Posted 7 years ago

Hi there, thank you for your recent review. We are very sorry to hear to hear of this. If you would like to leave your feedback, please send an email to info@virginexperiencedays.co.uk along with your voucher details and a member of our team will be able to look into this further for you.

Posted 7 years ago

“Delighted with my present of Champagne and Afternoon Tea and River Cruise (London). Easy to validate and book Afternoon Tea, voucher for River Cruise exchanged on day.”

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Posted 7 years ago

“I have purchased many Virgin Experience Day Vouchers and have been impressed with every one of them.”

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Posted 7 years ago

“I bought 2 x hot air balloon tickets as a gift two years ago for my Dad, which have expired time and time again due to cancelled flights and towards the latter part of the second year due to retirement of one of the pilots. My Dad was told to call back in the New Year when the post might have been filled. We did not feel that this was an urgent requirement considering the delays experienced up to now. During this time his mother passed away. When we called back we were told the tickets had expired. I find this very upsetting that we have now lost the tickets at a distressing family time when we have waited patiently for this service during the last 2 years during major patches in service. We were given the option to buy back the tickets at a reduced price but I feel no confidence that the service will be provided during the new time period. As a result I have lost absolute faith in Virgin Experience Days and will not purchase further gifts from this site. I'm very disappointed for my Dad and upset that this can be allowed to happen considering the patience shown during the patches in service.”

Helpful Report

Posted 7 years ago

Hi Leanda, thank you for your recent review and we are very sorry to hear of your disappointment. Please send an email into info@virginexperiencedays.co.uk along with your Virgin Experience Days voucher details and a member of our team will be able to look into your query further for you.

Posted 7 years ago

“Everything about the experience was easy and straightforward. The hotel was lovely and staff and food exceptional. Bath is a beautiful city and I would highly recommend this Virgin experience”

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Posted 7 years ago

“Amazing experience over and over again. I just love the Afternoon Tea at Fortnum and Mason. The epitome for classy, elegant ambiance. From the service to the delicious treats to the piano bar everything blends together in the nicest way to make you feel amazing. The Gluten Free option is simply "yummylicious". With the Virgin Vouchers it is also a great way to save some money but still get the 5* experience. Till next time! Regards, Mihaela Atomei”

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Posted 7 years ago

“Had an excellent brunch experience at Kensington Place through Virgin last weekend. Good food, service and Prossecco.”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Went on Bombay Sapphine experience. Glad I didn't make the journey solely for the day as the experience was only OK.”

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Posted 7 years ago

“Excellent day booked through Virgin experience. Very easy to book event.”

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Posted 7 years ago

“Amazing experience - would definitely book this again, and again!”

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Posted 7 years ago

“Amazing flight simulator... the hour went pretty fast but was amazi g fun and we couldn't stop smiling all day”

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Posted 7 years ago

“Horrendous , the worst experience!”

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Posted 7 years ago

Good afternoon, thank you for your recent review. We are really sorry to hear that you did not enjoy the experience you had when using one of our vouchers. To enable us to look into this further, please could you email through your full complaint and the voucher details held to info@virginexperiencedays.co.uk and we will then be able to fully investigate this for you. Thank you again for taking the time to leave a review.

Posted 7 years ago

“Great packages and experiences I changed ours last minute and it was so easy! Definitely recommend using Virgin again for days out to friends and family”

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Posted 7 years ago

“BEWARE ! OF Virgin Experience Days/fivestardays BEWARE ! OF Virgin Experience Days/fivestardays During the past week iv had the most horrendously bad service from Virgin Experience Days/fivestardays I am totally unhappy with the way they have treated me. They are using their refund deadline, to avoid refunding me as would be reasonable and fair in the circumstances of my complaints etc. The following is an example of my complaints, they just come back with bland brush off replies..... When I first purchased the experience it was technical, laborious worrying etc. but I needed to deal with it in order to be in time for my brother’s birthday. He then thanked me for it, but asked if I would get it refunded, as it was too much grief to deal with, what with all the register this, activate that, then find a code to give the restaurant etc. etc. etc., his head was spinning, and he could not take the risk that he’d make a mistake only to turn up with his wife and be turned away as many have when you start looking them up. I then had to apologise and give him the cash instead. It was all very embarrassing, costly, and inconvenient to say the least. they wouldn’t refund me, so I Reluctantly had to go through a Massive palaver to get it exchanged to my daughter in law for her birthday. I’ve just received it, and although I am Very Unhappy about her having to validate, book qrcode etc. etc. when its supposed to be a nice present that doesn’t give her any grief, but they forced me to accept that. The big problem is that she is going to end up being Very confused and disappointed with it even if it was correct, even with all its inconvenient rules and instructions, but it is Stupid as it asks her to click here on a piece of paper!. You imagine receiving this as a present, you think you will just go to the restaurant and hand over the voucher, but oh no you’ve got to go through all the work first, but that said, she will read as far as the 12th line and think what the hell am I supposed to do regarding where it says “please click here to activate your voucher” I DO NOT WANT HER TO BE CONFUSED OR TO THINK WHY THE HELL HAVE YOU GIVEN ME A LOAD OF AGRO WORKING OUT AND A LOAD OF UNCERTAINTY AND EXTRA WORK FOR MY BIRTHDAY!!!!!!!!!!!!!! Also people complain of 2nd rate service being made to feel second class with second class treatment all voucher holders pushed to 2nd class seats etc, staff saying theyv never heard od virgin exp or fivestar etc! THEY STILL REFUSE TO REFUND ME JUST BECAUSE THEY CAN. THEY SHOULD BE AVOIDED AT ALL COSTS!”

Helpful Report

Posted 7 years ago

Good afternoon Paul, thank you for your recent review. We are sorry to hear that you and your relatives have experienced problems when using or redeeming with one of the vouchers held with us. We are an experience day voucher provider, and whilst we do provide the vouchers for the experiences, we do not make the bookings in house and the redemption/booking processes of the vouchers do vary with each supplier. Whilst we have not been provided with your voucher details on this occasion, it does seem that the voucher you have purchased is one that does need to be activated through our website and then also redeemed with a third party supplier in order to gain a QR code that the restaurant themselves do recognise. This is due to the restaurant not recognising our direct voucher, however once the QR code is received after activation, this is accepted by themselves and can be scanned by staff on the day of the experience when attending. We do advise of all of this information, and do aim to make the booking and redemption process as transparent as possible, upon activation of the vouchers to ensure that the correct procedure can be followed for the voucher held and therefore eliminates any confusion when trying to redeem. We do advise on the voucher itself to ensure you do visit our website in order to view these booking instructions, and then all booking information will be provided to the recipient. The link provided when the voucher has been sent through via email which does advise to click in order to activate, cannot be amended to advise otherwise when the voucher and the relevant information is printed and we do apologise if this has been misleading. We do apologise again for any confusion that has been caused by the procedures in place by the supplier of this experience, and if any confusion does arise when redeeming the voucher, please do ensure you call through to our team and we will be more than happy to help. Thank you again for taking the time and leaving a review on this occasion.

Posted 7 years ago

“We thought we had a problem when our experience cancelled all bookings. Virgin made it easy for us to split the value of our voucher into two new experiences. We took one at Sindhu restaurant which was amazing and have a 'Battle of the boats' booked. That's the great thing about Virgin Experiences, there is so much choice. It is a good test of a company when things go wrong. Well done Lucie at Virgin Experience Days for sorting it out.chosen”

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Posted 7 years ago

Virgin Experience Days is rated 4.0 based on 2,301 reviews