Vintage Sofa Co. Reviews

Name: Vintage Sofa Co.
Address: Jowler Mill, Bank House Lane, Jowler, Luddendenfoot, Halifax, Calderdale
Rating: 4.86

4.9 Rating 720 Reviews

96 %

of reviewers recommend Vintage Sofa Co.

Company Reviews

Metrics

Info

4.9

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vintage Sofa Co.:

From our family to yours - high quality products & furniture for your home, proud to specialise in British made sofas.

Visit our family run showroom opening hours below:

Open Monday through to Saturday 10am to 4pm

Our showroom is a beautiful and historic old mill, address below:

Jowler Mill, Halifax West Yorkshire HX2 6TB
Telephone 01422 761000

Visit Website

Phone:

01422 761000

Email:

info@vintagesofa.co.uk

Location:

Jowler Mill, Bank House Lane,
Jowler, Luddendenfoot,
Halifax
Calderdale
HX2 6TB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic shop and setting.”

Helpful Report

“I was a little anxious ordering online without going to visit in store but now my sofa has arrived I know I made the right choice! We looked for months for the right sofa and everything we liked was atleast £1000 more than the vintage sofa company! The customer service was great and I’m utterly shocked at how good the build quality is for the price”

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“Quite simply the best shopping experience in years. Friendly, knowledgeable staff, no pushiness. Fabulous selection. I was only there to help a friend but also made a small purchase! A third of normal prices. Def worth a visit to the shop.”

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“Came upon this place purely by chance(or fate?) when out for a walk with my hubby who detests shopping above anything. We were looking, albeit not actively, for a two seater sofa to fit in our new extension to a detached Victorian house. Once I had managed to drag John into the mill, we were welcomed by an amazing couple who offered us cold drinks and Freshly baked Brownies We fell in love immediately with a gorgeous two seater leather Chesterfield and after having had a tour of both floors, also bought a really quirky floor lamp and two equally fun table lamps The process was quick, easy and not in the least pressured. We collected with ease from the warehouse but delivery was an option if necessary. What an amazing place and we wish them all the very best as they are clearly selling beautiful items that are well made and good value Thank you”

Helpful Report

“The Vintage Sofa Company is a must for anybody wishing to have stunning furniture within their home. The mill I could spend hours there looking at the most fabulous creations Kate and family have put together to give you the feel of what the furniture would look like in your home. Since visiting a few years ago now I have transformed most of my rooms with advice given by Kate. Her taste is just so unique and she happily advises even down to the right colours for our décor to go with the furniture we have purchased. The customer service is amazing throughout the whole team. I cannot recommend The Vintage Sofa Company highly enough.”

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“Wow what an amazing atmospheric place, it was a real privilege to visit this beautiful mill which hides the most wonderful treasures, you will not leave empty handed so be prepared! We had our sofa and love chair delivered last week and to say that we are thrilled is an understatement. We can’t wait for our next visit 😊”

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“We visited the show room and were totally blown away. Was so stunning. Bought a beautiful teal two seater- from purchasing to delivery- the process was undertaken with relative ease. Can’t wait to get back there again. Will upload pics when we’ve cleared the mess !!!”

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“I moved house this year and was looking for a while for a new sofa-then i came across your website and instantly fell in love with your sofas. i watched your video and was so inspired that I made the 2 hour journey to your mill and although it was abit of a treck up hill to your mill in my car it was definitely worth it!! I received a very warm welcome and i had excellent service. I purchased a beautiful 3 seater and 1 seater teal sofa set as well as a beautiful persian rug. Today (only 3 days after purchasing my order arrived and i am so satisfied, pleased and delighted with the quality of furniture. Thankyou so much again.”

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“The shop of dreams absolutely love it here. I will always buy from here thats for sure. So happy with my recent purchase the most beautiful rug. Such a welcoming family and relaxed atmosphere. Ive never been somewhere that has so many things that i need in my home. The Durham is the next on the list see you soon”

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“Wonderfully welcoming and warm shop with a great choice off something different from the high st”

Vintage Sofa Co. 5 star review on 31st July 2021

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“Sales service was very good. After sales has been non-existant. We have an issue with the 2 seater insofar as the back legs are too short making the sofa lean backwards.....looks odd and is uncomfortable. I have sent 2 e-mails ( 1 auto reply) and made several un-answered 'phone calls”

Helpful Report

Thank for taking the time to write a review Stephen. We use feedback to constandly improve our service and went back to the manufacturers and showroom team in this case. Stephen recieved a refund.

“Well worth the effort to find Jowler Mill. The staff are lovely, a no pressure atmosphere in which to browse. Bought three pieces. (so far)”

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“A treasure trove! I found two sofas and some quirky trinkets to add to my front room with the help of friendly and knowledgeable customer service. Would recommend!”

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“Ordered a sofa in 2020 (special size) - product delayed because of Covid which is totally understandable. Two sofas delivered that weren’t the correct sofa. new sofa found and delivered but this time with wrong base. After going backwards and forwards it was agreed a new base would be made and a technician sent to fit (second lock down delayed this until last week) old base removed, new one was offered up but is too big…old base put back but now damaged…both emails to store asking for refund or total replacement ignored, so as of Friday 23rd July I will be entering a claim through the small claims process. Happy to provide pictures”

Helpful Report

We hold up our hands and unreservably apologise to Craig, he experienced hiccups with his order not up to our usual high standards of service and we sincerely apologised and have resolved this for Craig.

“Best shopping experience ever no pressure beautiful venue and as for the chocolate brownie ❤️”

Vintage Sofa Co. 5 star review on 20th July 2021

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“What a fabulous find. An Aladdin’s cave of beautiful things! 😊 Katy and team are knowledgeable and welcoming, I could have stayed all day!”

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“Always a pleasure visiting the showroom , could buy everything but best of all is the homemade cake and coffee … friendly staff … I’ll be back … Jules B x”

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“I just love this place. A look ways something different. Love it”

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“I followed this company for months before finally visiting the mill. I liked the fact they looked like a family run small company. The service in the mill was great placed my order and paid upfront for a sofa 2 chairs and a footstool. I was told the sofa and chair would be delivered in time for Christmas as they were in stock. The other chair and footstool were special order so would be 12 weeks. Was told that covid wouldn’t affect my order as the tweed is made in Scotland and manufactured in uk!! I didn’t get my first delivery for xmas and had to chase. My chair and footstool turned up 6 months later. Wrong bespoke chair and wrong feet on footstool. Told I would have to wait up to another 30 weeks to get the correct chair!! I was not an unreasonable customer at any point. Tried to communicate with the family who run the business. Unfortunately they don’t deal with any after sales service. Maybe something to look into as the company have so many happy customers with the only complaints being from after sales. Such a shame I have ended up taking a refund so I don’t have to deal with them anymore. It shouldn’t take many days to reply to a simple email. Great products. Hopefully service will be better at top secret furniture who sell similar stuff”

Helpful Report

Hi Anonymous We really are very sorry you had problems last year with your bespoke order. Covid caused us some supply chain issues, which are now thankfully sorted. We have dramatically increased stock of our most popular products, to meet increased demand, which means average delivery times have decreased to 10 working days. Kind Regards Peter (Director)

“Brilliant service went in person a few weeks ago. The furniture is very high quality made several bespoke purchases at a reasonable price. Excellent service!! Highly recommended”

Helpful Report

Vintage Sofa Co. is rated 4.9 based on 720 reviews