Vintage Sofa Co. Reviews

Name: Vintage Sofa Co.
Address: Jowler Mill, Bank House Lane, Jowler, Luddendenfoot, Halifax, Calderdale
Rating: 4.86

4.9 Rating 687 Reviews

96 %

of reviewers recommend Vintage Sofa Co.

Company Reviews

Metrics

Info

4.9

Based on 687 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vintage Sofa Co.:

From our family to yours - high quality products & furniture for your home, proud to specialise in British made sofas.

Visit our family run showroom opening hours below:

Open Monday through to Saturday 10am to 4pm

Our showroom is a beautiful and historic old mill, address below:

Jowler Mill, Halifax West Yorkshire HX2 6TB
Telephone 01422 761000

Visit Website

Phone:

01422 761000

Email:

info@vintagesofa.co.uk

Location:

Jowler Mill, Bank House Lane,
Jowler, Luddendenfoot,
Halifax
Calderdale
HX2 6TB

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Vintage Sofa Co. 5 star review on 8th June 2023

Debbie

Vintage Sofa Co. 5 star review on 5th May 2023

Justine Kingham

Vintage Sofa Co. 5 star review on 1st May 2023

Jodie JodieBrowne

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website and showroom. Sales a bit of a letdown on advising stock availability. Delivery was not great, the wrong sofa was delivered, and 2 rugs were missing .”

Helpful Report

“Hi thank you for the sofas. unfortunately, there is something wrong with the cushions. i will send a picture to show you what i mean. Also there are no cleaning instructions. I feel i can benefit from them so that i don't damage the fabric. The sitting cushions are a masive dissappointment. I would be happy if someone can tell me what to do with the cushions thanks.”

Helpful Report

“The shop is set up very well, the products look very nice, but the sofa I ordered was not delivered when I was led to believe it would be. I couldn’t cancel the order without losing my money. I also bought a footstool and foolishly didn’t check prices online for the same product. I paid double the online price and was led to believe I was getting a bargain. The whole experience left a sour taste.”

Helpful Report

“Excellent product was very disappointed with communication, felt very forgot about and had to chase for updates.”

Helpful Report

“Fab looking stuff, stylish and interesting. However, there appears to be only a one year structural guarantee (usually more than this, often 10 years or more) and no description of woods and springs used, cushions and fillings, or the manufacturing process. The only comment is use of discontinued fabrics, which does keep down costs.”

Helpful Report

Thank you 'Anonymous' for your review. We use different factories throughout the UK, which offer different structural guarantees ranging from 12 months to 15 years which is reflected in the price, as expected. Similarly woods, springs, cushions and filings vary accordingly. We are very proud of the quality of our products, as is reflected our reviews. Kind regards Peter Hawes Director

“So far I'm not overly impressed with the service as I placed my order for two sofas on the 28th February 2020, when I had done the deal with Georgina on what's app and on the phone, I later in march messaged Georgina to see how things are going especially with the covid19 that has affected us all, she didn't reply and it looked as though she had blocked me on what's app..... I then called through to see how the order was coming alone and they had no records of my order even though I had an invoice.... They then later found it! The start of April, the time they was meant to be delivered they call to say they had only now found my order and it hasn't been processed to the Wearhouse to be made, so here we are waiting for another 6/8 weeks. I understand at this time with staff not working it's hard to stick to the deadline, but at the start of this we wasn't in lockdown , but still no evidence of my order . We really looking forward to seeing and receiving our sofas.....”

Helpful Report

Hi Rochelle Thank you for your review. We are sorry it has been a rough ride for you. We really do try very hard to give excellent customer service every time. On this occassion we were not made aware that you had paid by bank transfer and therefore the order didn't get processed. We would ask customers to contact us by email or by telephone rather than social media. Covid-19 lockdown closed all UK factories from 23rd March to 10th May 2020. We have done a remarkable job ensuring customers get their orders with as little distruption as possible. I am sure you will love your sofa when it arrives shortly. Kind regards Peter Hawes Director

“Not bad service , could do with quicker responding to questions, but overwise not bad all round .”

Helpful Report

Hi Mark. Thanks a lot for taking the time out to review our company - we really appreciate the feedback. I'm really sorry you weren't happy how fast we have answered your questions. We had an extremely busy time on the Christmas period so the service was a lot slower than we would've liked. This obviously had a big impact on your experience, for which I apologise. At Vintage Sofa Co, we pride ourselves on offering impeccable, friendly and timely service, and did not expect dissatisfaction for an order that was fulfilled in less than a week. I'm sorry we did not live up to your expectations on this occasion. Best regards, The Vintage Sofa Co team

“Arrived very quickly, but paint marks were not removed from the sofa and was not treated prior to delivery as promised, then found 3 out of the 4 arms on the sofa and chair purchased that the wood was collapsed underneath the leather, delivery men returned to collect (who were very helpful) & was sent to have the arms repaired. Returned back to me within a week and still not great as had a nail about to poke through he leather (still has & the arms still feel very precarious as feel weak) Wouldn't use again as I know its a vintage sofa but could have bought a new one with a warranty for the price we paid. Didn't feel a valued customer, just a nuisance that it was my fault it was faulty!”

Helpful Report

Dear Kelly. Thank you for taking the time to post a review. Thank you for purchasing one of our second hand vintage pieces - we try really hard to make every buying experience a happy one and are really sad that this wasn't the case for you. We as a company have completely gone over to new and end of line leather and velvet pieces so that we can give a more consistent and good buying experience of good quality British sofas at an amazing price. If you would ever like to come back we would be happy to part exchange your pre-owned vintage piece. Kindest and warmest regards, Katy

Vintage Sofa Co. is rated 4.9 based on 687 reviews