Vintage Sofa Co. Reviews

Name: Vintage Sofa Co.
Address: Jowler Mill, Bank House Lane, Jowler, Luddendenfoot, Halifax, Calderdale
Rating: 4.87

4.9 Rating 855 Reviews

96 %

of reviewers recommend Vintage Sofa Co.

Company Reviews

Metrics

Info

4.9

Based on 855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Vintage Sofa Co.:

From our family to yours - high quality products & furniture for your home, proud to specialise in British made sofas.

Visit our family run showroom opening hours below:

Open Monday through to Saturday 10am to 4pm

Our showroom is a beautiful and historic old mill, address below:

Jowler Mill, Halifax West Yorkshire HX2 6TB
Telephone 01422 761000

Visit Website

Phone:

01422 761000

Email:

info@vintagesofa.co.uk

Location:

Jowler Mill, Bank House Lane,
Jowler, Luddendenfoot,
Halifax
Calderdale
HX2 6TB

Write Your review

Tell us how Vintage Sofa Co. made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vintage Sofa Co. 5 star review on 8th June 2023

Debbie

Vintage Sofa Co. 5 star review on 5th May 2023

Justine Kingham

Vintage Sofa Co. 5 star review on 1st May 2023

Jodie JodieBrowne

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience with the company. All goes well until you develop any issues with their products. We spent £3200 and experienced multiple issues within 2-3 weeks of delivery. We purchased the Eaton range. The cushions (which we were advised required no maintenance, and we have messages as proof from them) are extremely lumpy and creased. The company insist that this is the nature of the fibre-wrapped foam cushions - really, full of visible lumps!? Apparently, we have to simply accept sofas with lumpy cushions. The armchair seat is sagging and the back is making a popping sound. An inspector confirmed a manufacturers fault, with repairs to the seat and back needed. After only a few weeks use! Vintage Sofa Company will not provide the name of the manufacturer - why? I would be interested to know whether anybody else who has had issues with this company?”

Helpful Report

Dear Emma, Thank you for taking the time to leave your feedback. We’re very sorry to hear that you’re unhappy with your experience and appreciate you bringing this to our attention. We understand that you contacted our team shortly after delivery and that an independent technician inspection was arranged to assess the concerns raised. We are currently reviewing the technician’s report and the full case internally. Your case has now been escalated to one of our directors so that the matter can be reviewed fully and we can work towards a fair resolution. A member of our team will be in touch with you directly shortly to discuss this further. Kind regards, Vintage Sofa Co Customer Care Team

“Gears mantel clock! How awful. Terrible quality, base is wonky so much so you cannot stand the clock up as it just tilts from side to side! It doesn’t sit straight as it’s not level, the base is almost twisted? Clearly a seconds product..The glass face had marks on it and to top it all off the lacquer is also peeling off the bottom too! Awful product, unfit for purpose, waste of money. Packaging was also extremely shoddy! Surely when packing the clock you saw the imperfections! I’m awaiting a refund! Glad I didn’t bother ordering sofas ! Avoid”

Helpful Report

Thank you for taking the time to share your feedback, Pamela. We are truly sorry to hear that the clock arrived in this condition, as this is certainly not the standard we expect for any item leaving our warehouse. We understand Daniel has now spoken with you directly and that a replacement has been arranged. The clock you received was a new item supplied by the manufacturer, however the issues you highlighted have been reported to them so this can be investigated further. We always aim for every order to arrive in perfect condition and we are very sorry this was not your experience on this occasion. We do appreciate you giving us the opportunity to resolve this. Vintage Sofa Co x

“Waited to write review as I did not wish to submit such a negative review… ordered 2 sofas 22/11 delivery brilliant but both sofas have very visible faults which must have been noticeable upon leaving warehouse, contact with vintage company asking for them to telephone me .. they did not….only email have provided photographs of faults have to wait 6 weeks for ISM to visit & make a report ISM is supposed to be local but not in our area of Thirsk …we are extremely disappointed with the customer services & after care especially after waiting 2 years to visit Halifax such a shame”

Helpful Report

Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve been disappointed with your experience. Our customer service team has reached out to you and are working to get this matter resolved as quickly as possible. To ensure the issue is properly assessed and resolved, we have instructed independent third party furniture technicians. As this is a third party company, we have limited control over the selection of the date. This combined with Christmas closures, has unfortunately meant this appointment is longer than we would have hoped for. If you wish to discuss the matter further, please reach out to our customer service team who will be happy to help.

“Don’t be fooled by the lovely showroom! This company is completely unorganised! They were quick to take our money and we were informed the furniture we purchased was in stock at the warehouse! We got no confirmation email even though we gave our email address several times and we had to call back into the showroom to ask where the warehouse actually was as we were sent away with no information, only to then be told the warehouse is closed on a weekend! We then hired a van out to go collect our furniture through the week but we were told that the cabinet we ordered actually wasn’t in stock! A waste of a morning off work! Frustrating! We were then told due to the confusion and as an apology our furniture would be delivered a couple of weeks later, only to find on the promised date it hadn’t appeared again and when i chased it up I was told that it was to be delayed further! I then cancelled my order! Such a shame as there are some lovely things in the showroom and I did want to purchase more however I would not want to deal with these people again! I would not recommend this place to anyone!”

Helpful Report

“Not as expected poor delivery service cushions not included when you buy direct are included if you buy from retailers staff very helpfull at point of sale terrible after they have taken your money customer service very rude and condescending”

Helpful Report

Hi Stephen, Thank you for your review. If ever there is a query or issue with delivery please contact our customer service team who will help on 01422 761000. Some of our ranges come with scatter cushions included as described in the description of the sofa ranges. In addition to this we stock accessories available for purchase and delivery with furniture orders if required and our team can help answer any queries about these too.

“Sofa looks nice but wouldn't say its crafted. Cushions not well stuffed; after a years use no longer meet. Delivery was chaos and came in 2 long instalments.”

Helpful Report

“Bought two matching pieces of furniture. They came with different feet. Different profile and different colour. One set dark oak and one set light oak. I complained about the difference in colour. I was told the makers of the furniture don't make their own feet they buy them in. They only use what they are sent and that was the end of the matter. Once they have your money it's hard lines if you have a problem they don't want to know. It also took then three days longer to deliver the goods. Due to using a cheap as possible outside delivery service. So o was without anything to sit on for three days. You would think after spending over £2500 you would be looked after. NO very poor company. They've lost out if, I'd have been treated me right I would have ordered more from them.”

Helpful Report

Our team were in touch with Alan and the manufacturers to come up with the best solution we possibly could. As a small family run business we invest a lot of time, effort and resources to ensure that our customers are happy with their purchases and in this case were limited by what legs the manufacturer had to offer.

“we visited this company and were told a absolute pack of lies. We were told that stools we bought we a designers seconds...said designer had been dead 10 years. We also bought a 1 off, ex display sofa...Ocra french velvet!! We were delivered a velour sofa brand new in a box that was a cheap copy from china...not quite the same! We reported them to trading standards, and we claimed compensation from this company. Think n check very carefully when dealing with this "all smile on the surface" businesses. A all is not as it seems company in our experience.....BEWARE.”

Helpful Report

Thanks for leaving a review Graham. We are sorry that your experience didn't live up to our usual standards. The vast majority of our products are made in the UK and we apologise for the mix up with your order. Graham received a full refund.

“If you never want your sofa to actually connect and have to push it together every five minutes then its a great sofa.”

Helpful Report

“I will tell you when Zi have seen the goods....😉”

Helpful Report

Hi Lisa, Thank you for ordering from us, please get in touch if you have any questions.

“the company prides itself on telling you all their sofas are british made, yet the 2 sofas we received were built in china. Apparently they sell some "cheaper furniture" but they dont tell the customer that its chinese. You think youre buying quality british but youre not.”

Helpful Report

Thank you for your review. You are right we should have had the country on those products. We have taken the last few Chinese sofas and armchairs off our website. Hopefully, this won't happen again. We are very sorry for any inconvenience caused, and are pleased you love your sofas now, despite their origin. Kind regards Peter Hawes Director

“Please look at reviews before purchasing a sofa from VintageSofas! We bought a sofa. It was sent in the wrong colour, we ordered plush teal and they sent teal and tried to convince us that we have the right colour. Plush teal has been discontinued for some time. They did send me an email saying that the manufacturers had sent the wrong colour but then went back on their word. We then noticed that when you sit down there is a very loud noise at the back of the sofa of the springs. Again we contacted the company and they sent out an engineer. Supposedly an independent engineer. The engineer admitted that it was poorly made and it shouldn't do that. He was here for 7am. Vintage sofa sent us his so called report that says that there is no fault. I have tried to contact the engineer and the so called independent company but they have failed to return any of my messages. The sofa is not fit for purpose or sold as described. They have continued to make excuses and are refusing to refund our money and take the sofa back. We are shocked and horrified and just wish we had read previous reviews clearly stating how poor this company is.”

Helpful Report

Thank you for your review although we would normally expect it to be written by our customer and not a third party. I would agree with your opening comment. 'Please look at reviews before purchasing a sofa from VintageSofas!' If you had of looked yourself you would have seen that we have 4.8 stars (at the time of writing). As a small family run business we really do try our hardest to satisfy every customer. I am sorry that on this occasion you and the couldn't agree on the colour. I am not sure where the complaint about the quality came from months after purchase. The independant technician found no fault. We spent hours with our customer, on email, video calls and messaging. We have offered her a full refund, which has not yet accepted. I am sorry that our very best isn't good enough for you and that you felt the need to troll us on social media, while being unable to agree with our customer on what course of action you'd like us to take. Kind Regards, Peter Hawes

“The Initial service was excellent and I really felt like I was buying quality. Sadly, when the sofa Arrived it wasn’t as expected. You think you’re buying something that’s better than a high street sofa but this isn’t the case. After waiting for nearly 3 months at a cost of £1500 it arrived with the wrong legs and this random stud work on the front, I was told to return it if I wasn’t happy. Just shop around first. I feel like it’s not as good quality as they make out. Disappointed.”

Helpful Report

Thank you for your review. I am glad that you found 'the initial service was excellent'. I am very sorry you were disappointed by the custom legs and studs arriving incorrectly. As a small family run business, we really do try our very best to ensure our customers get the best possible experience. This issue would have been an easy fix within a few days with our excellent national network of independant upholsterers. Kind regards Peter Director

“Cannot recommend. Highly stressful and problematic purchase. Saved up for ages, and item was delivered faulty and unusable, lost hundreds of pounds in time off work to resolve, and they finally did deal with the problem, but never followed through with the token goodwill gesture of small reimbursement (which was a fraction of what I lost in many many days missed work). The sofa is just a giant reminder of the weeks of anxiety and drama :-(”

Helpful Report

Dear Adelle. Thank you for taking the time to leave a review for our business and for buying one of our most popular products. We try really hard to make every buying experience a happy one. We are sorry that it had a defective leg and hoped that by replacing the whole sofa - so that you wouldn't be left without one - would have been considered as excellent customer service. Kind regards, Peter.

Vintage Sofa Co. is rated 4.9 based on 855 reviews