Vintage Sofa Co. Reviews

Name: Vintage Sofa Co.
Address: Jowler Mill, Bank House Lane, Jowler, Luddendenfoot, Halifax, Calderdale
Rating: 4.87

4.9 Rating 771 Reviews

96 %

of reviewers recommend Vintage Sofa Co.

Company Reviews

Metrics

Info

4.9

Based on 771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vintage Sofa Co.:

From our family to yours - high quality products & furniture for your home, proud to specialise in British made sofas.

Visit our family run showroom opening hours below:

Open Monday through to Saturday 10am to 4pm

Our showroom is a beautiful and historic old mill, address below:

Jowler Mill, Halifax West Yorkshire HX2 6TB
Telephone 01422 761000

Visit Website

Phone:

01422 761000

Email:

info@vintagesofa.co.uk

Location:

Jowler Mill, Bank House Lane,
Jowler, Luddendenfoot,
Halifax
Calderdale
HX2 6TB

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Vintage Sofa Co. 5 star review on 8th June 2023

Debbie

Vintage Sofa Co. 5 star review on 5th May 2023

Justine Kingham

Vintage Sofa Co. 5 star review on 1st May 2023

Jodie JodieBrowne

Anonymous

Anonymous // 01/01/2019

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“Wonderfully welcoming and warm shop with a great choice off something different from the high st”

Vintage Sofa Co. 5 star review on 31st July 2021

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“Sales service was very good. After sales has been non-existant. We have an issue with the 2 seater insofar as the back legs are too short making the sofa lean backwards.....looks odd and is uncomfortable. I have sent 2 e-mails ( 1 auto reply) and made several un-answered 'phone calls”

Helpful Report

Thank for taking the time to write a review Stephen. We use feedback to constandly improve our service and went back to the manufacturers and showroom team in this case. Stephen recieved a refund.

“Well worth the effort to find Jowler Mill. The staff are lovely, a no pressure atmosphere in which to browse. Bought three pieces. (so far)”

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“A treasure trove! I found two sofas and some quirky trinkets to add to my front room with the help of friendly and knowledgeable customer service. Would recommend!”

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“Ordered a sofa in 2020 (special size) - product delayed because of Covid which is totally understandable. Two sofas delivered that weren’t the correct sofa. new sofa found and delivered but this time with wrong base. After going backwards and forwards it was agreed a new base would be made and a technician sent to fit (second lock down delayed this until last week) old base removed, new one was offered up but is too big…old base put back but now damaged…both emails to store asking for refund or total replacement ignored, so as of Friday 23rd July I will be entering a claim through the small claims process. Happy to provide pictures”

Helpful Report

We hold up our hands and unreservably apologise to Craig, he experienced hiccups with his order not up to our usual high standards of service and we sincerely apologised and have resolved this for Craig.

“Best shopping experience ever no pressure beautiful venue and as for the chocolate brownie ❤️”

Vintage Sofa Co. 5 star review on 20th July 2021

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“What a fabulous find. An Aladdin’s cave of beautiful things! 😊 Katy and team are knowledgeable and welcoming, I could have stayed all day!”

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“Always a pleasure visiting the showroom , could buy everything but best of all is the homemade cake and coffee … friendly staff … I’ll be back … Jules B x”

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“I just love this place. A look ways something different. Love it”

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“I followed this company for months before finally visiting the mill. I liked the fact they looked like a family run small company. The service in the mill was great placed my order and paid upfront for a sofa 2 chairs and a footstool. I was told the sofa and chair would be delivered in time for Christmas as they were in stock. The other chair and footstool were special order so would be 12 weeks. Was told that covid wouldn’t affect my order as the tweed is made in Scotland and manufactured in uk!! I didn’t get my first delivery for xmas and had to chase. My chair and footstool turned up 6 months later. Wrong bespoke chair and wrong feet on footstool. Told I would have to wait up to another 30 weeks to get the correct chair!! I was not an unreasonable customer at any point. Tried to communicate with the family who run the business. Unfortunately they don’t deal with any after sales service. Maybe something to look into as the company have so many happy customers with the only complaints being from after sales. Such a shame I have ended up taking a refund so I don’t have to deal with them anymore. It shouldn’t take many days to reply to a simple email. Great products. Hopefully service will be better at top secret furniture who sell similar stuff”

Helpful Report

Hi Anonymous We really are very sorry you had problems last year with your bespoke order. Covid caused us some supply chain issues, which are now thankfully sorted. We have dramatically increased stock of our most popular products, to meet increased demand, which means average delivery times have decreased to 10 working days. Kind Regards Peter (Director)

“Brilliant service went in person a few weeks ago. The furniture is very high quality made several bespoke purchases at a reasonable price. Excellent service!! Highly recommended”

Helpful Report

“Not the easiest place to find the Sat Nav took me to Luddenden Foot but not to Jowler Mill.Iif you get to the village take the right hand fork down the hill then go up the hill until you see a small sign for Vintage Sofa Co. Ltd. on your left if you reach houses on a coble road you have gone to far. But once you step inside the mill you know the Journey has been worthwhile, as the WOW factor hits you with a fantastic selection of sofa's and chairs and fixtures and fittings to browse while you enjoy the complementry Coffee and Tray Bake. We spent 2 hours browsing before ordering a bespoke sofa and 2 chairs, alright we may have to wait 6 months for delivery, but if you want quality furniture made specifically to your requirements who cares. The staff and owners are really lovely people and nothing is a problem and there is no pressure selling. We came away with the cushions for our furniture and a silk iris plant and lusting after a wooden cupboard unit just a shame it was to large. We would love to go back but its quite a drive from our home near Newcastle upon Tyne.”

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“Great service, lovely products”

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“Excellent service. Excellent quality. Absolutely lovely people at the Mill. Thank you Katy for your time, knowledge and help. Will be back. Highly recommend.”

Vintage Sofa Co. 5 star review on 4th June 2021

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“Showroom is absolutely fantastic, excellent service and warehouse just up the road for items requiring collection.. definitely be visiting again soon..”

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“The Mill sits in the most beautiful surroundings of Luddenfoot- the showroom is a breathtakingly magical place full of fabulous design concepts. Katie and her lovely family who run the business are so welcoming -there is no sales pressure at all but instead (only if you want it) a conversation that leads you to exploring creative ideas for your home that you couldn't ever imagine- all interior design ideas for free and tea and homemade cake too. There is an amazing range of high end quality sofas, chairs and furnishings to chose from and the prices are so so reasonable too. I honestly didn't want to leave. I'm going back for the footstool to match now!!”

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“What a fabulous family business. So lovely to be in an old mill rather than a retail centre. Georgina was fantastic, as was the coffee and cake. My sofa arrived today. It is so lovely and so so comfortable at a really good price. Thanks , it was a pleasure to deal with real people! Xx”

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“Lovely place, lovely furniture, lovely people, lovely cake and coffee. Lovely, lovely, lovely xx”

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“fantastic place. Very helpful staff . Love our rug 😍. Tea and tray bake a very nice touch 😀. Thank you .”

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“5 hour all round trip well worth it. Lovely people lovely sofas and a coffee and cake !!! Thank you. Forgot to mention view to die for”

Vintage Sofa Co. 5 star review on 15th May 2021

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Vintage Sofa Co. is rated 4.9 based on 771 reviews