Ease of use and capacity to generate an original video in very little time.
I use whiteboard animation videos to teach best-practice memorization techniques to students, so they crush their exams.
VideoScribe helps me connect with my audience and deliver them huge value. I love the Steve Jobs quote that 'simplicity is the ultimate sophistication' and simplicity is one of the things VideoScribe does really well. It's easy to use and helps me create engaging videos my audience loves.
I started out with VideoScribe when I created a short whiteboard animation video to put on YouTube. It was a promotional video to help market a book I'd published on Amazon. As a promo video it was a complete failure (no increase in book sales) but people loved the video and it started to get more and more views and engagement.
So I thought "Maybe I should transform the book into a complete series of whiteboard animation videos". I posted the first couple for free on YouTube, directing traffic to the complete course on my website (https://www.memorize.academy)
It was a success and I've recently started posting regular whiteboard animation videos on YouTube. Part of my branding is 'The Whiteboard Animation Memory Coach'.
Between YouTube and other platforms my videos have been watched over 7 million times, making me the most viewed memory coach in the world. I've received a YouTube Silver Play Button for reaching 100,000 subscribers and now I'm focused on reaching one million.
VideoScribe allows me to create unique and high quality videos for my audience, and it's one of the essential tools in my business.
The program is still a bit clunky and not (in my opinion) navigated easily for first time users. However, the most impressive thing to me - and I do mean IMPRESSIVE - is your staff. Johnny, Michael, and especially Barry, have been remarkably patient and helpful to me. The "instant answers" button on the Sparkle Help page (http://help.sparkol.com/support/home) doesn't necessarily provide "instant answers". I was on a tight deadline and needed to speak with a human being to help me solve issues with the program and I was forced to wait until at least the next day for a response that wasn't always what I needed. The community blog / forum is good, but is hit or miss. People using this tool professionally, need "instant answers" - not answers that may or may not help, one to two days later. Other than that, I like the program, I would like to see more editing tools (especially with the voice over feature) and a way to create my own backgrounds instead of just working with the ones provided.
Eay, flexible, great support, video hosting, and impressive output.
My business needed a way to communicate certain technical subjects to our customers. The versatile and easy-to-use Videoscribe platform was perfect for our needs! We are so grateful for this quality product. Truly a lifesaver.
I can create all that I need to do and it is easy simple and fun. Please add more search words and more characters and I will be even more happy! Excellent software!
“VideoScribe has essentially changed my life. Three years ago, I left the classroom to pursue my dream of creating GrammarSongs. Last week alone, my educational videos using VideoScribe achieved over 200,000 views on YouTube. It would have been impossible for me to have created these videos without the help of VideoScribe. My first estimate from a company to create an educational video was $3,000. I taught myself how to use VideoScribe, and the rest is history. If I can do it, anybody can do it. Thank You VideoScribe!”
“I had some issues with customer support when I switched to the paid version. After I had given up, the customer support continued to pursue the issue until it was finally resolved, and all is well now. Kudos to them for their caring attitude and persistence. I congratulate their support team, and recommend their software.”
“I have spent the past year on a sabbatical utilizing this software to create whiteboard animations to help students understand the most difficult concepts in my area. The support has been terrific. The various online lessons available make it easy to get started. Although I have certainly developed a wish list of features I would like to see, I have found that the current version provides sufficient tools to fully achieve my goals. A very useful complement to the software has been an iPad with Apple Pencil to add my own custom SVGs using the pencil tool in Illustrator.”
“I signed up for the paid version....testing it for 1 month before I go for a longer haul. One of the critical metrics that I evaluate any service provider is the relevance and speed of response- both.
The first thing I asked VideoScribe is to cancel my recurring subscription so that I am not charged automatically for the next month. I was pleasantly surprised to find an affirmative response, assuring me that I would not be charged again.
I would rate this five star...
Your team needs to work hard to keep up the standards - all the time....for you are as good as the customer experience at the last point. Please keep it up and don't ever let your standards slip down.
Andy from India”
Posted 4 months ago
Thanks for the kind feedback Andy! Glad we could help with your query and looking forward to having you as a customer for the long haul!
“Excellent help all the way. Even if I had to wait a little bit Sparkol always had the next step. I had a problem with an update to the latest version when Win 10 didn't want to allow me doing it telling multiple times that "another installation is running". Almost all known solutions given by Help Desk and discovered by me were run to no avail, including working in the Command.com area in DOS. Finally, deactivating the installer 32 (the culprit) in Control Panel did the work. At least I think so :-) because the installer 64 worked after that.”
Posted 4 months ago
Thanks for the feedback and glad we could get you up and running!
“I have always found the Sparkol customer service 'spot on'. On every occasion, they have responded promptly and with the required information that answers my questions perfectly. As for Videoscribe itself, I have made an abundance of both health & safety and food safety training videos, that have always been well received by an array of audiences. Cheers, Jeff”
“Great tool that is only restricted by your own creativity and is such a fun space to work in. I had issues getting into the newer version recently but was impressed by the persistence and clear instructions (as I'm technologically challenged!) given by Jay in Support. Being on the other side of the world with 10hr time difference meant it was a long process via email but sorted very quickly when he rang me to sort it out. Was worth the late night call.”
“When I initially installed, I couldn't get the product to work on my Mac. However, after posting a trouble ticket, I received immediate assistance and got up and running in no time. I love using VideoScribe! It does require some learning--and resources abound for learning how to use it--but it's an excellent tool and I'm so pleased I found it. For those who are complaining, it seems to me that they haven't taken the time to contact support. My experience with support (and sales) was phenomenal. They really seem to care about customer support. I don't leave many reviews but I'm happy to in this case. It's a 5-star app, and company.”
Posted 7 months ago
Thanks for the kind word Darin and glad you found our support team so helpful. Good luck with your videos!
“VideoScribe has been a great tool for creating innovative trainings at my place of employment. It is easy to use and the customer support has been wonderful. They are quick to respond to posts and their responses are detailed and understandable. I highly recommend VideoScribe!”
“Although I had some issues with a presentation made in the trial mode, Barry did a great job in solving this issue in no more than 2 working days! The customer service is amazing, very friendly and very HELPFUL! I definitely recommend this program: it's easy to work with and even in trial mode you have a lot of creative things that can be used in your presentation.
P.S. Regarding my problem, I was in trial mode and I made this 15 min presentation with voice over and I added external images as well. It might have been too big to be published on PPT and also I might have zoomed out too much.”
Posted 1 year ago
Hello Elena, I have found your support ticket and I am sure the team can have this sorted for you quickly.
“Hello to everybody, there are some tools as videscribe with nearly the same Focus. But Videoscribe has the following major advantages:
- it can be installed locally, so you can work without an internet-connecting
- it can handle svg-files
- it brings more variety in presenting something
- graphics can be customized with the help of a vector-tool like inkscape
- an at least, for me the most important thing, there is a perfect support, if there is a problem or you need some help. The Support reacts immediately and really helpful - thanks a lot especially to Barry.”