Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,939 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the service provided by them was very good. Taps arrived on time and were in perfect condition. I ordered online and the turnaround time was excellent”

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Posted 3 years ago

“so nice to not have to build anything! matches my bathroom sink perfectly!”

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Posted 3 years ago

“Everything that was ordered arrived promptly altogether about 7 items”

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Posted 3 years ago

“excellent service products and delivery”

Victorian Plumbing 5 star review on 7th November 2022

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Posted 3 years ago

“Arrived on time and correct items sent.”

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Posted 3 years ago

“If you buy off these make sure you get your order right , I ordered the wrong shower screen at £350 and they make you send the order back at rediculous costs , it’s cost me £90 to send the item back , they are not helpful at all , the phone number doesn’t exist anymore either so you struggle to get in touch with them”

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Posted 3 years ago

“Items took almost two weeks to arrive. One was damaged. However, customer services sorted it and issued a credit.”

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Posted 3 years ago

“Good service,all boxed and delivered on time when promised.”

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Posted 3 years ago

“Amazing customer service. Paige Monks and Vicky Weston were professional and very prompt in helping me to resolve my faulty order.”

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Posted 3 years ago

“Quick, easy and simple. Very pleased with my experience and delivery very quick.”

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Posted 3 years ago

“I could track delivery easily and the delivery driver was an absolute star. I cannot lift heavy things and he was kind enough to put the bath into the garage for me. I am very grateful.”

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Posted 3 years ago

“Great prices and quick delivery.”

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Posted 3 years ago

“Third time using Victorian Plumbing and will use again, no doubt.”

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Posted 3 years ago

“Really pleased with the products and service from Victorian Plumbing.”

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Posted 3 years ago

“items were well packaged,excellent quality,good communication,easy to use website,overall very pleased.”

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Posted 3 years ago

“Far too busy customer service team. Takes days and weeks to get a satisfying answer... if at all.”

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Posted 3 years ago

“Website was easy to navigate and delivery was fast and convenient, will definitely use again A+++”

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Posted 3 years ago

“Lovely items at great prices, only thing I would say is make clearer what "kerbside delivery" actually is, as this caught me out and would have happily paid extra for a better delivery option.”

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Posted 3 years ago

“Happy with the shower although it was a lot harder to fit than expected. What let the experience down was the courier that was used, called me on the day telling me they had no drivers and that they couldn’t deliver that date, they begrudgingly agreed to deliver it when I told them I’d spoken to their customer service team that morning who has confirmed it was already being loaded into the van…. They also left the huge pallet outside our house that I’m now struggling to get rid of”

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Posted 3 years ago

“They have a wide range of products and of a good quality, so if you are looking for the best bath in town call them.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,939 reviews