Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,939 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were as advertised, though took over a week to arrive, including an extra unspecified delay from the courier.”

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Posted 3 years ago

“nightmare trying to return items”

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Posted 3 years ago

“Still haven't received order, very dissapointing”

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Posted 3 years ago

“As I am disabled I wasn't happy that the delivery man wanted to leave my shower screen on my doorstep. Begrudgingly he just put it in my hallway. You also advised I should check the goods were okay and allowed 15 minutes for this.. Thats wasn't going to happen. Fortunately when my guy came to fit it, it was all there.”

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Posted 3 years ago

“Good value quick delivery”

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Posted 3 years ago

“The ordering process was easy and my bathroom arrived on the chosen delivery day. We haven’t fitted the bathroom yet but so far, all has been good!”

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Posted 3 years ago

“Order process was simple. Delivery was good and the product is exactly what we wanted. Good value as was unable to get cheaper anywhere else. Would have been 5 stars but there was around a week from payment being taken until product being posted out. No reason for this delay apparent and had to wait for arrival until I could finish my job”

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Posted 3 years ago

“purchased a sink and toilet. Quality great, price great and delivery was exccellent!”

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Posted 3 years ago

“They were very good , article arrived damaged but we didn’t have chance to unwrap it for 10 days but once we notified them there was no delay,no questions asked, they replaced the item immediately but when asked for a refund instead they were quite happy with this too and refunded 2 days later- great service”

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Posted 3 years ago

“All over good”

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Posted 3 years ago

“Product and delivery process was as described .”

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Posted 3 years ago

“Cannot fault the service. Ordered everything online and was all delivered about a week later on a pallet, all contents were there. Good communication regarding delivery times. Have since ordered more stuff with next day delivery. Great service, would definitely recommend.”

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Posted 3 years ago

“Everything was perfect, the delivery was on time and the item looks like what I expected.”

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Posted 3 years ago

“I received everything I ordered on time and in good condition”

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Posted 3 years ago

“I ordered a small freestanding bath which was exactly the size I wanted. It was delivered to my offshore Island using Victoria Plumbing's "pallet board" service and arrived extremely well protected from damage and securely wrapped on the pallet. I was very impressed at the care taken by Victoria Plumbing to ensure the item would arrive with the minimum risk of damage to such a difficult delivery location.”

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Posted 3 years ago

“Still awaiting a week for someone to contact me about broken goods and how to return a radiator wish I had never ordered from you”

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Posted 3 years ago

“Product exactly as described. Arrived on time.”

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Posted 3 years ago

“Easy ordering quick delivery”

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Posted 3 years ago

“Fantastic experience hence we have ordered other items for our renovation”

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Posted 3 years ago

“Ordered my sink very quickly it was delivered within 5 days and was very modern and beautiful. Now installed and looking fantastic. Makes my en suite look amasing. thank you”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,939 reviews