Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,941 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 19th January 2026

Gillian Michaels

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the shower although it was a lot harder to fit than expected. What let the experience down was the courier that was used, called me on the day telling me they had no drivers and that they couldn’t deliver that date, they begrudgingly agreed to deliver it when I told them I’d spoken to their customer service team that morning who has confirmed it was already being loaded into the van…. They also left the huge pallet outside our house that I’m now struggling to get rid of”

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Posted 3 years ago

“They have a wide range of products and of a good quality, so if you are looking for the best bath in town call them.”

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Posted 3 years ago

“Order arrived fast, only had a minor defect on one of the items, but overall good experience. Will order again.”

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Posted 3 years ago

“Very unreliable customer service after I received a damaged shower screen. I was told that a replacement would be provided by a member of the live chat team but I'm still waiting 1 week later!”

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Posted 3 years ago

“Excellent service, very efficient,informed throughout the process, prompt delivery, well packed.”

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Posted 3 years ago

“Excellent packaging, goods were safely delivered. However, we were expecting a text with a delivery window and we never received any and the delivery turned out to be late afternoon”

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Posted 3 years ago

“Trying to contact somebody at Victoria Plumbing is like looking for a needle in a hay stack…. I have sent several emails regarding a broken bath panel and still awaiting a reply. Only positive is quick delivery.”

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Posted 3 years ago

“Good value, service and delivery!”

Victorian Plumbing 5 star review on 18th October 2022

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Posted 3 years ago

“Product delivered as promised on time and is exactly what we needed”

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Posted 3 years ago

“Great product value & service”

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Posted 3 years ago

“Top quality black Arezzo range Fast and efficient ordering”

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Posted 3 years ago

“Helpful customer services team pulling together a custom package. Efficient delivery service.”

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Posted 3 years ago

“no problems !”

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Posted 3 years ago

“Great service swift and safe delivery Thanks”

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Posted 3 years ago

“Great service and products”

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Posted 3 years ago

“First class from start to finish.”

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Posted 3 years ago

“I had a large order, only the bath panel was damaged, Victorian plumbing very quick to send replacement. I’m happy so far but the bathroom is not yet finished so not all items up and running yet.”

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Posted 3 years ago

“Competitive prices.excellent quality products.packaged very good and delivery arrangements good”

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Posted 3 years ago

“Took a while to get delivered. Happy otherwise”

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Posted 3 years ago

“Goods arrived in good time. Very well packed”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,941 reviews