Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,776 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The intial response was fine but since being advised of the despatch date there has been no contact from the Help Centre despite having emailed twice for a delivery date. This resulted in a long delay for the installer and only when the installer contacted you did the matter get resolved. The carriage charge refund has been offered in the form of a credit but this is only a compromise for no support being given by your Help Centre. Most disappointing as we now have to wait another fortnight for the installer due to planned holidays.”

Helpful Report

Posted 8 months ago

“Website says 'in stock' - however after paying for your order, an email arrives saying they dont have all the items and gives a date 1 month in the future ( sometimes this date gets put back ) Then you are offered 'alternatives' which in my case, I found £125 cheaper on Screwfix, they refuse to price match, I asked for a refund they said, sure - but it will take up to 10 days. Happened twice so far this year on my 'Trade' account. Screwfix deliverd next day, much cheaper. Complianed to customer services and was told they were 'sorry' The end.”

Helpful Report

Posted 8 months ago

“Good product/good price/only complaint was the goods were dispatched after three days from order. I should have paid extra for overnight!”

Helpful Report

Posted 8 months ago

“Item arrived on time & was as described. Easy to fit.”

Helpful Report

Posted 9 months ago

“All items arrived on time”

Helpful Report

Posted 9 months ago

“Great customer care and service”

Helpful Report

Posted 9 months ago

“Having search high and low for a replacement toilet seat , used the email system to ask for advice , prompt reply , friendly contact with customer services and fast delivery , what's not to like .”

Helpful Report

Posted 9 months ago

“Great customer service, Mike was so helpful throughout the whole process.”

Helpful Report

Posted 9 months ago

“I found ordering from VP v straightforward and what makes it special is the responsive customer support team which meant that I was confident I'd got all the correct accompanying parts that I needed. The only problem was the delivery. I had expected 48 hours but it was about 9 days. I had to rearrange with our builder and if it had cone just 1 day later our builder was away with half a job done and we with guests coming to stay . Fortunately it all worked out but it was a near run thing.”

Helpful Report

Posted 9 months ago

“Great items, efficient service and delivery”

Helpful Report

Posted 9 months ago

“Easy to navigate web site. Fast delivery. Accurate description of product. No complaints”

Helpful Report

Posted 9 months ago

“Totally untrustworthy retailer. We've been lied to on 3 different occasions about getting tracking details and a delivery date. 3 different service agents confirmed without a date a delivery date, only for it be cancelled and then updated with "we can't guarantee a delivery date". They clearly have more customer service agents then they have warehouse operators. You can easily talk to someone and get an apology, but that's the extent of their service. Superficial without any action. Awful. Avoid at all costs”

Helpful Report

Posted 9 months ago

“Amazing service and good quality products .”

Helpful Report

Posted 9 months ago

“Ordered cream sink and brushed silver tap. Delivery good and quality high end.”

Helpful Report

Posted 9 months ago

“Lovely brushed brass products for our shower very happy with the quality”

Helpful Report

Posted 9 months ago

“Item received not good quality”

Helpful Report

Posted 9 months ago

“Great service, price and delivery. Cannot be faulted”

Helpful Report

Posted 9 months ago

“Very prompt service. Arrived as promised”

Helpful Report

Posted 9 months ago

“Would definitely recommend Victorian Plumbing. They were very helpful when I enquired about stock levels. I ordered & my order was with me with two days”

Helpful Report

Posted 9 months ago

“Perfect. Thank you.”

Helpful Report

Posted 10 months ago

Victorian Plumbing is rated 4.5 based on 19,776 reviews