Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,110 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,110 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first purchase from Victorian Plumbing, the product was value for money also great delivery first-class service, when I require larger items I will give you a call.”

Helpful Report

Posted 6 years ago

“Issue with a broken basin pedestool and the problem not resolved we are having a plummer waiting to start the refurb but we still have no solid response as to replacing the broken item despite me sending photos and several emails. continue to just recieve an automated reply saying how bust you are trying to assist a backlog of issues. Disgraceful Customer Service”

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Posted 6 years ago

“very happy with product and service cheapest site for what i purchased”

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Posted 6 years ago

“Pleased with the purchase”

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Posted 6 years ago

“Waiting for a reply to return unwanted item. Still not resolved.”

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Posted 6 years ago

“The shower rail purchased was damaged and i have sent 3 emails with a photo attached starting 2 weeks ago and have not received any response.”

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Posted 6 years ago

“Appalling service, you are a disgrace. £304 taken on the 8th august still no product been delivered.”

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Posted 6 years ago

“Clear website. Delivery as expected . Lovely terrazo product received.”

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Posted 6 years ago

“Damaged goods. No response from customer services”

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Posted 6 years ago

“Excellent service . ordered on line with no problems ,”

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Posted 6 years ago

“Still waiting, after contacting you on Thursday 20th for a broken/damaged toilet seat, for a solution. My contractors have finished the job and have agreed to come back on Saturday 28th to put the seat on the toilet but still no word from Victoria Pluming!!!! Being in the trade like yourselves you would think you understand time constraints on orders.”

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Posted 6 years ago

“I am so pleased with the radiator I bought from your company. It is just what I wanted. Why I didn't give you a 5/5 is because the delivery company contacted me and said they would deliver the next day.... we waited in all day and when I contacted them at 4.00 pm - they said "didn't anyone contact you? it will be delivered tomorrow" I then asked if they could be more precise about a delivery time and they informed me it would be first thing in the morning. Thankfully it was delivered at about 10.00am. The delivery man was very pleasant and there was no problem. I was just cross about the lack of communication. In this day and age with mobiles etc, there is no need to wait in all day waiting for a delivery only to be forgotten!”

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Posted 6 years ago

“Very pleased, the product arrived well packaged on a pallet and sooner than I had expected. the model of loo selected is of good quality and the flush mechanism is superior to the one it replaced. the only query I have is that, due to the elliptical shape of the loo seat, are replacements readily available?”

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Posted 6 years ago

“Absolutely terrible service. I ordered 2 packs of tiles which were delivered on a pallet with lots of packaging. The delivery driver put the tiles in my car and took away all packaging and the pallet fantastic. I had made an error and had to reorder another pack. With an extortionate delivery charge of £25.00 both times. The other pack has just come and the driver left the pallet and all of the materials. I started to take of my one small pack of tiles and he said the "whole thing is mine". I said "I don't want this the other driver took it away". He said "no he didn't" and just walked off. So rude. I now have a tone of plastic rubbish and a massive wooden pallet to get rid of that I don't want. What ordinary person would want a massive pallet, why is that even part of your business model. Not only is it an unbelievable waste of resources but incredibly inconvenient for me. Maybe you think giving me a pallet justifies the outrageous delivery charge but I don't want it. The quality of the tile Is fine but I will not be ordering from them again.”

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Posted 6 years ago

“Good quality items, very pleased with them. Delivery took a little while, as some of my order was out of stock. But on the whole a good company.”

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Posted 6 years ago

“Great prices fast delivery quality product - thanks”

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Posted 6 years ago

“Prompt, good value, great quality. Thanks”

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Posted 6 years ago

“Came across victoria plumbing while searching radiators on google got to say the best search i have ever done ordered number of anthracite radiators, fittings, pipes etc. From easy use of website, communication on products specifications to dimesnsions are 100% accurate Plus the additional email updates on order process and deliveries is exceptional cant recommended this company enough”

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Posted 6 years ago

“Part arrived promptly and as described”

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Posted 6 years ago

“Order delivered quickly but handle missing and cracked toilet seat! Have emailed several times but no response other than an automated response! Would NOT order from Victoria Plumbing again because of very poor after service!”

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Posted 6 years ago

Victorian Plumbing is rated 4.5 based on 20,110 reviews