Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 20,052 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 20,052 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality kit, delivered quickly, well packaged, helpful driver. Happy to recommend.”

Helpful Report

Posted 5 years ago

“Very efficient and the shower pipe is fitted and works !”

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Posted 5 years ago

“It was very easy to order from the website and the range is good. Unfortunately like many others, my order became delayed by delivery that was badly affected by the current corona virus situation. I was able to get into contact with Victorian Plumbing. Mike helped me with my order ensuring I would have it on next day delivery. I can not fault his effort, professionalism and understanding in supplying my order on time. Thank you Mike - the order arrived complete and on time. Fitters just need to do their bit now!”

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Posted 5 years ago

“Easy online ordering delivery on time and as stated. Very happy with whole experience and the best prices I could find.”

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Posted 5 years ago

“Found them to be very helpful. Comprehensive website, I had a question which on a phone call was quickly answered. A well wrapped shower door was delivered, standing up on a pallet! Well done, V.P.”

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Posted 5 years ago

“The cabinet back strut was damaged - I sent an email for instructions. received a response "We will get back to you in 3 - 5 days???”

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Posted 5 years ago

“I ordered a slow close toilet seat, when i tried to fit the seat only to find that one of the nuts was too large meaning that the seat wouldn't tighten, I tried to get the nut replaced only to come up against a brick wall due to Coronavirus, they were quick to take my money for the product and express shipping but won't/ can't fix my problem”

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Posted 5 years ago

“Everything arrived as agreed, all fine.”

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Posted 5 years ago

“Good range of stock, quick delivery”

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Posted 5 years ago

“Paid £25 for delivery, item came damaged. No way in contacting company by phone, sent email 8 days ago and still awaiting a response. Poor customer service”

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Posted 5 years ago

“Excellent service - rapid shipment and very high quality fittings”

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Posted 5 years ago

“Have been waiting for six weeks but still not arrived, spoke with customer service and promised last week but after a week nothing happened and customer service is not very helpful Disappointed”

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Posted 5 years ago

“Very efficient thank you.”

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Posted 5 years ago

“Poor communication from this company. I will never use again. I placed an order and was given a delivery timeframe of 7-10 days. After 14 days I checked to see whether my order had been dispatched but nothing. I followed up a few days later and still my order hadn't been promised. A week before my items would be needed, I chatted with a virtual customer service assistant who expedited my order and said it would be delivered on in two days time and that I'd receive a tracking email the following day to let me know the exact time of delivery. The following day I received nothing and followed it up with another virtual chat where I was told I could expedite my order again. That was the final straw and I had to cancel the order because the items would not have arrived on time. Why they couldn't have let me know there would be a delay in my delivery instead of no communication whatsoever. Very disappointing.”

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Posted 5 years ago

“Absolute dire customer service!! item delivered damaged- still waiting for it to be collected. Would NEVER use them again and have advised all friends and family to avoid this appalling company. Buyer Beware”

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Posted 5 years ago

“Still operating an email only complaint or query service with a 5 to 7 day response time. If you're selling then you should offer backup.”

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Posted 5 years ago

“The website was straightforward and easy to operate. The part I ordered came within the week and there was no problem with delivery. And it's working well! Many thanks.”

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Posted 5 years ago

“A great website and excellent and prompt service - delivery within 48 hours!!”

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Posted 5 years ago

“Very efficient service & really pleased with the product.”

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Posted 5 years ago

“Excellent service and very prompt delivery . Great company .”

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Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 20,052 reviews