Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,941 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 19th January 2026

Gillian Michaels

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

148

Anonymous

Anonymous // 01/01/2019

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“excellent service”

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Posted 3 years ago

“Terrible returns policy and charge for any return packaging issues. Really embarrassing for such a big company”

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Posted 3 years ago

“Everything turned up on time undamaged. Still installing the en suite but looks brilliant.”

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Posted 3 years ago

“Poor quality goods sold, with difficult return policy. Will never buy again.”

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Posted 3 years ago

“Good quality”

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Posted 3 years ago

“Excellent website, so easy to order and suggestions let you know exactly what you need. Delivery was on time and we'll packed. Excellent service”

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Posted 3 years ago

“Order everything online and all turned up a week later with no issues. Seems like good value for money but will see over time. Have used a few times and have not had any issues.”

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Posted 3 years ago

“Everything was in stock, arrived on my selected day. Excellent service.”

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Posted 3 years ago

“Ordered a three piece bathroom suite, taps, showers and accessories. Everything came beautifully wrapped and intact. Great service!”

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Posted 3 years ago

“I have used this company before and found them to be very efficient with excellent service. The only negative thing I found is that they are not as competitive as they used to be on their pricing.”

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Posted 3 years ago

“Excellent and customer service was also really good.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I ordered a bathroom mirror 🪞 it was dispatched very quickly. Excellent service”

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Posted 3 years ago

“great product excellent quality very informative delivery and follow up”

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Posted 3 years ago

“Ordering online was easy, we were kept up to date with delivery details via the tracking system, items were stored on the pallets well and secure. The only negative I have is that the sink/wash units, even though not damaged, could have had additional wrapping/packaging for protection.”

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Posted 3 years ago

“Very good quality, excellent delivery times has transformed a very dated bathroom into a modern space would highly recommend”

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Posted 3 years ago

“Excellent well done”

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Posted 3 years ago

“The items are being fitted starting this week, but as far as Victorian Plumbing is concerned they are really goid and te choice is excellent. Their correspondence and keeping you up to date with the order and delivery was 1st class. I would certainly recommend them to others. Takes the strain out of lugging round shop after shop seeing what's available and then probably going back to the first one.”

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Posted 3 years ago

“Item as described, delivery late based on time scale given when ordering.”

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Posted 3 years ago

“Ordering was fine however had issue with delivery”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,941 reviews