Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,998 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good transaction. Thank you.”

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Posted 2 years ago

“Easy to place an order. Great updates on despatching and delivery Love the basin, tap and utility unit look beautiful”

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Posted 2 years ago

“I’ve never used Victorian Plumbing before. I was pleasantly surprised. Arrived quickly. Very nice item. Thank You”

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Posted 2 years ago

“Good customer service via e-mail. A bit hit and miss as to when things were arriving but everything did arrive on time and in perfect condition.”

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Posted 2 years ago

“Great quality and prompt delivery, respectful delivery crew”

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Posted 2 years ago

“Very easy to find what you need, order and pay for. Quick efficient delivery.”

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Posted 2 years ago

“Just terrible customer service. No accountability or common sense shown by anyone at any level. £40 tap with 5 year warranty, wanted videos of the leak? Sent plenty of images with corrosion and fault but still insisted on a video... of a dripping tap... Pathetic and I have better things to do than film a tap until it drips. Multimillion pound company could have replaced a £40 under warranty but used a 2 year warranty of the "valve" to get out of it. I renovated a lot of my house and I renovate houses frequently using VP but that has now ended. Pathetic really. Looking at my account would have shown a valuable customer which is now lost. Happy to make the sale, go out of their way to not have to support it. Taken all their numbers offline so you can't even speak to anyone. When someone does call they have "ask the manager" Pathetic, no accountability and staff with no common sense.”

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Posted 2 years ago

“Paid for items failed to deliver no community absolutely shocking”

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Posted 2 years ago

“Good service & received goods in great time”

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Posted 2 years ago

“Totally satisfied”

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Posted 2 years ago

“We’ve purchased several items for our bathroom over the past few years (e.g. Milan shower tower, heated towel rail) and we have always been happy with our experience/purchase.”

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Posted 2 years ago

“Had a problem with shower riser rail this was quickly resolved by Leah Duke who managed to get faulty parts sent out the next day brilliant service would definitely recommend”

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Posted 2 years ago

“Our order arrived quickly very pleased with items.”

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Posted 2 years ago

“Speedy advice, prompt delivery and good product. Thank you!”

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Posted 2 years ago

“The bathroom products we've chosen seem fine.. we're both happy with the quality.. not fitted yet but soon. Unfortunately our experience has been ruined by a shocking delivery service.... Our items were delivered 4 hours ahead of schedule, dumped in the drive in the rain.. luckily a neighbour phoned me at work and I was able to get home and get them indoors.... one of the boxes was soaked.....not happy....”

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Posted 2 years ago

“Bought a shower cubicle which was quite cheap but turned out to be real nice, easy to fit”

Victorian Plumbing 5 star review on 16th December 2023

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Posted 2 years ago

“This company is a scam, I’m sure some of these people giving them 5 stars were either paid or the reviews were bought. We bought a tap almost two months ago for £186 and never received it. We tried contacting them several times to request for the product as it was never delivered. Weeks down the line while chatting with them again about the situation on their website, they claimed it was delivered and sent us a picture of an address that wasn’t ours. They keep saying they will call us back but never do. Their customer service is the worst. Don’t waste your time and money buying from them. Don’t be their next victim. Any company that doesn’t have a direct number to contact their customer service is a scam! Victorian Plumbing, you have stressed myself and husband out and this is not fair. We will keep warning others on other business review sites until this matter is resolved.”

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Posted 2 years ago

“good service”

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Posted 2 years ago

“Quality bathroom fittings and great range to choose from”

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Posted 2 years ago

“I cancelled an item in an order. I looked at my order page and it was still there. An online CHAT reassured me it had actually been cancelled. Then it arrived. I CHATTED again and they said I hadn't cancelled it (I've since found the transcript of the CHAT which confirms I did). As a gesture of goodwill (!!!) they said they'd collect it. I've now waited in for two separate scheduled collections and neither has turned up. Victoria Plumbing have no Official Complaints Policy and NO COMPENSATION is apparently written into their terms and conditions. They take no responsibility for the non collection and say as it's a third party they can't do anything about it. None of this is my fault but I can't get a refund (about £300) until they receive the goods. So I can't order the correct item. My builders are being held up (for goodness knows how long....) and are not happy. I feel helpless and hopeless.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,998 reviews