Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,938 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORD-2300000006-8274713 I wish I could give less than one star. Victoria Plumbing's driver delivered a smashed up toilet which was clearly in a million pieces and would have been noticed by anyone handling the box. I paid for next day delivery. I also paid for a plumber to be there on the day it was delivered. Eventually, they sent another one (six days later). It has no toilet seat despite the description saying it should be included. Victoria Plumbing have no phone number available for customers which I am sure is convenient for them but not for their customers. If they did have one, it would be overwhelmed with complaints. You have to fill in a form on their website and if you are lucky someone will reply in two days. I will never use this company again and would never recommend it.”

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Posted 2 years ago

“Gorgeous bathroom suite, looks stunning my fitters said the quality was really good would definitely recommend”

Victorian Plumbing 5 star review on 10th November 2023

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Posted 2 years ago

“Dealt with my order efficiently and we were pleased with our order”

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Posted 2 years ago

“A second bathroom caddy ordered as the first was so good. The second one arrived within 24 hours of ordering. Well packed. Very good customer service.”

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Posted 2 years ago

“Don't be fooled by whatever quick delivery times they are claiming to offer before purchasing. My order got split up with half arriving after 2 weeks and the other half still not received, going to contact customer services about it now actually - they are really nice which is why I gave 3 stars for them.”

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Posted 2 years ago

“Terrible returns process only email responses . Item has been returned since 25th October which you have confirmed and then no update .. Will never use you again after this ..We've Received Your Returned Item(s) For ORD-2300000006-3020600.. and now wait if 10 days I will get a refund..”

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Posted 2 years ago

“Easy website to order from with a full range of bathroom fixtures and fittings. Delivery was flawless and all well packaged. Now awaiting fitting and I can’t wait to see the finished result”

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Posted 2 years ago

“Refund too slow”

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Posted 2 years ago

“Very prompt service and delivery.”

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Posted 2 years ago

“Excellent customer service. Quick and hassle free ordering and delivery. Quality products”

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Posted 2 years ago

“Very fast and efficient service . Products were as advertised and high quality”

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Posted 2 years ago

“Delivered as agreed and pleased with quality overall”

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Posted 2 years ago

“1ST CLASS,Excellent service,”

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Posted 2 years ago

“Probably one of the worst companies I've ever dealt with. The website is extremely difficult to navigate. Trying to get an answer to a question on material returns is impossible. It moves one around from unwanted page to another. My whole experience has been incredibly stressful. And I'm still no further forward today.”

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Posted 2 years ago

“The grab rail in our bathroom is excellent.”

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Posted 2 years ago

“Ordered everything i needed for a bathroom refurbishment. Easy to order. Arrived quickly and was packaged very well. Very good quality. I would recommend this company. Great service.”

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Posted 2 years ago

“Purchased a lovely upright radiator for our dining room. Delivery was very quick. Will definitely be visiting Victoria plumbing next year when we do our bathroom.”

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Posted 2 years ago

“We have just spent alot of money with you , a whole new bathroom , every product simply beautiful , and fantastic service”

Victorian Plumbing 5 star review on 22nd October 2023

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Posted 2 years ago

“Quick and easy to order on line, delivery on the day no problem”

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Posted 2 years ago

“Exceptional service from Victorian Plumbing. The website is very user-friendly and the process to order is just brilliant. Communication was perfect. Will recommend it highly.”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,938 reviews