Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,938 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,938 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time using Victorian Plumbing, but delivery was good and the items were well wrapped on a pallet. Ordered the 1100mm wide Toreno set and looks good and will hopefully last a while. The toilet pan height included the seat which I didn't realize and probably should have ordered a comfort height pan. Overall a good experience, but did shop for taps etc. as I wanted Hansgrohe items, and also needed a wider bath.”

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Posted 2 years ago

“Excellent service and good value for money”

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Posted 2 years ago

“I have bought quite a few things from VC and the service and delivery and the items have always been good.”

Victorian Plumbing 5 star review on 18th September 2023

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Posted 2 years ago

“My experience with Victoria was poor. The staff are very helpful and friendly WHEN you can get through on the telephone. Please don't tell customers that the online service is good as there are times when you need to speak to someone. If you are selling goods and customers cannot get hold of you your business will suffer! My very poor experience was with Parcelforce whom you have chosen to deliver goods. It is impossible to contact them by phone, and we needed to do so. The delivery man (Matt) failed to call at our house although we received an email saying that he had called. There were builders and painters on site who would have seen him. Clearly, he did not leave the card that Parcelforce said was left. You then told me that the goods had been left at Fordingbridge Post Office. I drove into the town to be told by the Postmistress that no goods had been left and that this was not the first time that Matt of Parcelforce had pulled this trick. Ultimately we were told that the goods had been left at another Post Office, but by then I had cancelled my orders. Matt is a lier who needs to be sacked, and I trust that you elevate matters within Parcelforce before they destroy your business. I may or may not buy replacement goods from you. Finally, your email telling me about what was happening advised me to contact either of two numbers in Poole. I got through to someone who was puzzled because the number was that for the Royal Mail and not Parcelforce. What a shambles. I have been self-employed for 30 years and would not have in business for two years if I ran my affairs like this. Please do actually reply to me. If you do not there will be no more orders form us to you.”

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Posted 2 years ago

“Product was good and aftersales also good when I had a query, unfortunately after checking the price after fitting the tap I found I could have got the product substantially cheaper , saving would have been approx £60 . so was disappointed by this. So worth shopping around /do your homework before buying from these and save yourself some money”

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Posted 2 years ago

“Good quality, for my shower well, a bit overpriced but did the job”

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Posted 2 years ago

“Great service delivery very prompt and a very nice and helpful delivery man”

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Posted 2 years ago

“Ordered next day delivery. Monday it’s now Thursday. Still shows as processing. No one has been in contact and I have had no update. Plumber is here to do the job! Order ORD-2300000009-3984133”

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Posted 2 years ago

“Great product at a competitive price. Prompt delivery.”

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Posted 2 years ago

“Send back in exact condition I received it in with original packaging . Refund refused due to damage, it was probably damaged when they sent it to me , very disappointed in service”

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Posted 2 years ago

“Excellent service, great products, delivered on time. Can't fault Victorian plumbing”

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Posted 2 years ago

“Products are always excellent quality and well-priced. Delivery was fairly quick and the products were well packaged to avoid damage.”

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Posted 2 years ago

“Ordering was easy and delivery quick. Everything was well packaged so I will use Victorian Plumbing again. Many Thanks”

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Posted 2 years ago

“Great products”

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Posted 2 years ago

“Very pleased with the quality of the products I purchased. Everything was delivered on time with a very polite driver.”

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Posted 2 years ago

“So i bought a freestanding bath tap and a basin mixer from Victorian Plumbing for almost £600 in the aggregate. Same range and both became faulty in under two months of use. Victorian Plumbing accepted responsibility as a product defect- but due to the fault and nothing else in their range being suitable for the style, i asked them to reimburse the monies spent and cover reinstallation costs. The latter was challenged but they asked for an invoice and i provided this to them. I'm now nearly a month down the line and they are not responding - even on the reimbursement and even after admitting fault. Their non-response has now got so bad i'm left with no alternative but to pursue a credit charge card back claim due to their utterly terrible customer service. All in all a terrible experience with appalling customer service. I originally logged the fault over two months ago with no resolution to date. Avoid at all costs.”

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Posted 2 years ago

“Excellent purchase. Sale price excellent. The tap is a new love ! It’s perfect in every way. Excellent Quality, Stylish, Efficient & easy to use.”

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Posted 2 years ago

“From web page to in my home was simple and effortless on my part. The Sofia smart toilet is excellent quality and easy to install keeping the cost of a plumber and electrician to a minimum in both time and cost. A new lease of independent living for a family member with disabilities. Of course the curious will press those control buttons and experience a new way to use the toilet. I notice the next question on this questionnaire is about delivery time. Be aware the initial email from Victorian Plumbing with ‘no later than’ delivery time may not line up with the actual available courier delivery slots. So to answer truthfully, no the delivery was not on time according to Victorian Plumbing but was spot on with the time given by the courier. The toilet was delivered by a happy, helpful gentleman who took pride in doing the most he could to help. I would highly recommend this company for ordering with peace of mind.”

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Posted 2 years ago

“Excellent item, very fast delivery.”

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Posted 2 years ago

“DELIVERED WITHIN TIMESCALES , PRODUCT WAS AS DESCRIBED .”

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Posted 2 years ago

Victorian Plumbing is rated 4.5 based on 19,938 reviews