Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,776 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good delivery with proper tracking”

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Posted 3 years ago

“Superb quick service. Thanks”

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Posted 3 years ago

“Ordered 2 items, both came with damage”

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Posted 3 years ago

“A good quality product at a good price”

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Posted 3 years ago

“We found what we wanted easily on the website and ordering was likewise was straight forward. Dispatch and delivery. were efficient and fast. A good company to do business with.”

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Posted 3 years ago

“Quick delivery, product was just what I needed, very impressed.”

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Posted 3 years ago

“Quality product / swift service.”

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Posted 3 years ago

“Their customer service is practically non existent. We mistakenly ordered wrong size shower screen. I spent two hours trying to get through to them to ask if they would be prepared to collect screen while, at the same time, deliver a replacement screen. Couldn’t find the live chat app for days. Eventually (literally four days later) I managed to speak to live chat and operators were very very good. You cannot contact this company by telephone. 6 days later I received an email reply from customer service. I will be very reluctant to place any future orders with this company. To be fair, the quality of the items I purchased is good”

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Posted 3 years ago

“I received the bathroom on the specified day. Great quality at a good price well packed customer is very happy with her new bathroom. Will be definitely using Victoria Plumbing again . Thanks”

Victorian Plumbing 5 star review on 7th November 2021

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Parcels damaged. Bad communication. Still not resolved”

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Posted 3 years ago

“my order arrived less than 24 hours after i had ordered it. brilliant service. thank you.”

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Posted 3 years ago

“Plastic shower curtain. Very poor quality for price.”

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Posted 3 years ago

“Great website & delivery”

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Posted 3 years ago

“Spoke to Victoria Plumb re Grohe elbow fitting for wall mounted basin on 27/10/2021. (Non compatibility with uk fittings) Sent email on 29/10/2021 saying awaiting answer. 04/11/2021 still no answer. Supplying foreign goods without knowledge of compatibility.”

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Posted 3 years ago

“Lots of hassle with your accounts dept. Sorted eventually. Delivery arrived today. Thank you. L.Jamieson. Isle of Islay.”

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Posted 3 years ago

“very good service”

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Posted 3 years ago

“Service very good from start to finish. Easy ordering and they had everything I needed. Delivered on time. Now all fitted, looks great and working perfectly. Thank you!!”

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Posted 3 years ago

“The order process was straightforward enough, but I still haven't received my goods nearly 3 weeks later as the delivery company, Palletways, are appalling , they take no notice of instructions to send on a smaller vehicle, despite the detail being noted on their track and trace system and have twice sent a wagon that is too big, they have then promised to deliver on a smaller vehicle the same day, then the next day and not turned up. For this reason I would not recommend purchasing from VP unless you are picking up”

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Posted 3 years ago

“Nice service”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,776 reviews