Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,774 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and products arrived on time”

Helpful Report

Posted 3 years ago

“I was delighted to find everything I needed for installation of new three-piece suite at a reasonable price and free reasonably quick delivery but having ordered and paid for on 24th November I have yet to receive my goods. The delivery driver said he could not drive his lorry up my drive (I had advised I lived in a block of flats on a hill) and then said he could not push/pull the pallet up the hill and that the order should have been put on a van and that the company would redeliver. To cut a long story short my goods have now been returned to Victoria Plumbing as the delivery company said they can only do curb-side deliveries. The most frustrating point has and still is that I cannot speak to Victoria Plumbing which may have avoided my goods having been returned to them instead of to me. PLEASE CAN SOMEONE SORT THIS OUT AND DELIVER MY GOODS OR I'M GOING TO MISS MY SLOT OF HAVING THEM INSTALLED.”

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Posted 3 years ago

“Whole process of ordering was very easy, the prices were competitive and the goods were delivered on the day arranged. As with other companies, the order arrived well trussed up on a pallet. Unfortunately it was heavy and too tall to fit in my garage. ( Fitting was postponed till January so goods had to be stored). Disposal of the emptied pallet was very difficult and had to be crow-barred apart and there were loads of nails. This method is presumably easier for the company but not for the average customer so I marked it down for this reason.”

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Posted 3 years ago

“Delivered in timeframe indicated.”

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Posted 3 years ago

“Do far, everything I've ordered has been of good quality and very efficient,and the one issue I had,was rectified straight away with no fuss.”

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Posted 3 years ago

“What can you say about a company that you get what you order and its trouble free? Well someplace you will go to again and recomend.”

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Posted 3 years ago

“90% of the things I've ordered for the bathroom that I'm renovating I have ordered from Victorian Plumbing. I was very impressed by their speedy shipping times, stock availability, selection, and competitive prices. I was also impressed by the filter options on their website which made it really easy for me to find what I needed :)”

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Posted 3 years ago

“I asked a simple question to help resolve am issue with a toilet seat fittings not working correctly. After over 50 years in the building industry and having a very successful property maintenance company upto my retirement, the response from your help line made me feel like a total idiot. I've sorted the problem out by purchasing some other fitting.”

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Posted 3 years ago

“I have purchased 2 new toilet seats this month within a short period and they both arrived on time with clear and easy fitting instructions.”

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Posted 3 years ago

“Good pricing fast delivery, excellent service.”

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Posted 3 years ago

“I haven’t received the order and am only receiving automated responses to my emails. I appreciate that they may have delivery problems but a human response would have been appreciated.”

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Posted 3 years ago

“Excellent service , website was easy to use and a great choice. Checkout was straight forward . Packed really well and delivery was quick too . Easy to install”

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Posted 3 years ago

“Fast efficient service description all there but check everything don’t assume”

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Posted 3 years ago

“Great product, delivered on time as promised !”

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Posted 3 years ago

“Excellent service absolutely brilliant wellmade products worth every penny !! Will definitely be recommending to everyone!!”

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Posted 3 years ago

“Very quick service at a good price”

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Posted 3 years ago

“Great customer service. Couldn’t be happier.”

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Posted 3 years ago

“Excellent service. Everything arrived in good time. Had to return one item and very straight forward. Pleased with products and good quality.”

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Posted 3 years ago

“Excellent value and quality, great products and choice.”

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Posted 3 years ago

“Good quality products promptly delivered for a good price. How pleasant!”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,774 reviews